Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,938 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

Write Your review

Tell us how Happy Beds made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for the call Aimee”

Helpful Report

Posted 1 year ago

“Great customer service, Tina was really quick and helpful and rearranged my delivery at the last minute. Thank you Tina”

Helpful Report

Posted 1 year ago

“The bed had a few issues but contacting customer service was easy and Aimee, Jack and Chloe were very helpful in getting a resolution to the bed issues and keeping me up to date with developments.”

Helpful Report

Posted 1 year ago

“Steer well clear and head to IKEA! Mars bunk with trundle is a very poor quality product; the worst flat pack quality I have ever seen. Built by a flat pack professional (who has built more items very well for me and others). There are 1-2mm gaps between every side panel and couple trundle bed panels and several panel edges also don’t align by 1-2mm. My 5 year old asks if I can stop her bed wobbling and it’s up against walls on 2 sides! If this product meets BSI standards I’ll be very surprised. Happy beds not offered satisfactory resolution after considerable correspondence. Don’t seem to appreciate the significant inconvenience this causes when they ask to dismantle and repack for a refund. Offered a pathetic £40 discount which in no way makes up for the poor quality and amount of time communicating with their team and BSI and TS - who agree the discount is poor and they should assist with dismantling and removal. Raised complaint to Trading Standards and BSI (you will need to name the distributor Julian Bowen Ltd who are responsible for BSI approval)and suggest others affected by this product do the same. Happy beds should remove this product from sale given the feedback is mounting from consumers. Hopefully BSI will be along soon to inspect the product again. If you have been affected by this product contact your local trading standards office and BSI for advice.”

Helpful Report

Posted 1 year ago

“Aimee was extremely responsive and professional and demonstrated fantastic customer service resulting in an order for some beds and mattresses.”

Helpful Report

Posted 1 year ago

“Extremely poor service. Why give delivery on a named day if this cannot be fulfilled? I could have purchased this mattress cheaper and received it sooner, but chose this company as it was the cheapest option with a specific date so that I could organise time off and make sure I'd be home. I was advised that I would receive an email with a 3 hour delivery window the evening before the scheduled delivery. This never occurred. I was also told the courier would ring 30 mins - 1 hour away from the property. This did not happen either. Upon contacting the courier they were deliberately hard to reach, uncaring, patronising and seemingly bewildered as to why I would be expecting the delivery today when I received an email stating it was ready for collection this morning. Why would that be so unlikely? I found the customer service from Happy Beds to be friendly, though risky and somewhat unprofessional. I was "cheekily" asked to leave a review mentioning Tina based solely on the customer service even though I had not yet had a positive experience. Unfortunately as I did not receive a 3 hour window and have had no decent communication from the courier, let alone received a mattress, this is an extremely negative experience. The customer service while friendly, was inaccurate and unhelpful. I wish I had ordered elsewhere.”

Helpful Report

Posted 1 year ago

“Great customer service. I had a measurement enquiry as info wasn't shown on the website and the information I needed was provided very quickly.”

Helpful Report

Posted 1 year ago

“Absolutely great customer service from Aimee! Thanks very much.”

Helpful Report

Posted 1 year ago

“Olivia from Happy Beds really helped me, I have entered a wrong delivery address Initially , I have requested a change and Olivia replied within 2h confirming the new delivery address Great costumer service!”

Helpful Report

Posted 1 year ago

“Amazing customer service from Tina and Olivia! Happy beds are lucky to have them! They replied promptly to my emails and resolved the issues quickly and efficiently. I am so grateful for their help and support! That’s why I always buy my mattresses from Happy beds due to their excellent customer service!”

Helpful Report

Posted 1 year ago

“Excellent customer service. Needed damaged slates replaced. Tina sorted it out efficiently and it arrived promptly. Thank you”

Helpful Report

Posted 1 year ago

“I made a mistake on the delivery address and they responded very quickly with the requested fix. Thanks Tina!”

Helpful Report

Posted 1 year ago

“Great customer service. Need to change delivery address and date, which Aimee sorted out really quickly and efficiently.”

Helpful Report

Posted 1 year ago

“Thank you Aimee and jack for great customer service and support”

Helpful Report

Posted 1 year ago

“Needed to change the address for my delivery. Tina done this for me within a few hours with no fuss..now I'm just waiting for my goods on my delivery date”

Helpful Report

Posted 1 year ago

“I am very pleased with my customer care service quick response and well explained procedure on how to look out for my delivery. AIMEE a big thank you for attending to me. I love your service, looking forward to receiving my bed frame. Keep it up. Thanks. Hope to love it when it comes too.”

Helpful Report

Posted 1 year ago

“Happy beds are a brilliant company to deal with, had slight issues with a mattress we ordered and Aimee handled our case and sorted it immediately and was super super helpful!”

Helpful Report

Posted 1 year ago

“Really happy with the service, bed is solid and good quality, delivery was on time. We had a small issue with one cracked piece of wood but customer service (Aimee and Lizzy) was really good at getting back to us and arrange a replacement. Would recommend.”

Helpful Report

Posted 1 year ago

“Fantastic customer service from Aimee, quick response and very helpful.”

Helpful Report

Posted 1 year ago

“I was really pleased with my order for a king size ottoman bed. Unfortunately I needed to change the delivery address, but this turned out to be really easy. I flagged the need for a change on my order and Olivia and Sophie rang me the next day to help me book it in for the perfect time. Brilliant, thank you both.”

Helpful Report

Posted 1 year ago

Happy Beds is rated 4.6 based on 1,938 reviews