Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,938 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't deliver what paid for and awful customer service. We paid an additional £25 to get bedroom delivery, instead of just a doorstep delivery. When the delivery crew arrived they said that they couldn't get it up the stairs without damaging the wall. The stairs are normal width and although there is a bend at the top (please note this is not an abnormal bend) the ceiling is high which does enable things to be swung around. We have had bigger wardrobes delivered and taken upstairs by another company and other beds/mattresses from other companies. The delivery crew for this bed said they would not take it upstairs as if they did damage the wall, they aren't liable and hence refused to do it. They said they would take some photos and told us to contact Happy Beds for a refund as they wouldn't deliver that service. I contacted Happy Beds and they have refused to give us a refund. I asked to speak to someone higher up and was told there wasn't a manager in the office today and no manager was customer facing! I was told to email which I did and have still been refused a refund as apparently the delivery crew attempted to deliver it to the room, which they didn't! They just said they aren't doing it. Happy beds... Unhappy beds more like! Amazingly people have slept upstairs in our house previously and we managed to get the bed upstairs without even touching the walls! Paid over £600 for a bed base and they won't even refund £25 when haven't provided the service we paid for. Won't be using again! Edit: After many emails and alot of time and hassle we finally got the £25 back, apparently out of 'good will.' Happy Beds replied to us with lies - our staircase is a normal width and no attempt was ever made by the delivery drivers to take it upstairs. Now this may be an issue with the delivery firm they use, but as we stated to Happy Beds we shouldn't have to be liable for this cost when it wasn't out fault. To me, the whole pay £25 for room delivery is a scam - or at least out delivery drivers had no intention to take it to the room”

Helpful Report

Posted 1 year ago

“Chloe did an amazing job at answering all my doubts and questions with my bed purchase.”

Helpful Report

Posted 1 year ago

“I was very Happy with how a cancelled order was dealt with this morning by Harley at Happy Beds very speedy service & all actioned with no hassle. I have used Happy Beds in the past was always very happy with service & quality of beds supplied.”

Helpful Report

Posted 1 year ago

“Had a problem with my order that was not easy to deal with. But with Liv and Sophie's help we found a resolution. They were both courteous, efficient and knowledgeable. Many thanks again.”

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Posted 1 year ago

“Chloe on the website chat responded instantly. No chatbots trying to second-guess what you want! Great customer service too. Thank you”

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Posted 1 year ago

“In the past I’ve always had a very good experience with Happy Beds. More recently I needed to amend the delivery address for an order when I realised after it was dispatched that I had input the incorrect address. Contacting them was fast and easy, and I was gladly assisted by a very helpful and understanding customer service agent called Paige, who quickly resolved the issue for me. Once again it was another good experience with Happy Beds and thank you Paige for fixing my self-induced problem.”

Helpful Report

Posted 1 year ago

“Great customer care, we had an issue with delivery and Lizzy was fantastic and sorted sorted it asap and organised re delivery when I wanted it.”

Helpful Report

Posted 1 year ago

“Excellent customer service. Lizzy was very helpful when I needed to re-schedule my delivery, contacting the delivery team straight away to get me a suitable slot, and following up with confirmation email and text within minutes.”

Helpful Report

Posted 1 year ago

“Very helpful customer service from Liv received today. Thank you!”

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Posted 1 year ago

“Quality ottoman small double bed purchased for reasonable price. Kept informed of delivery date and time. Delivered as planned and placed in room of choice. When part found to be missing Aimee from customer service dept was quick to reply and send missing part out. Would recommend.”

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Posted 1 year ago

“Aimee answered all my questions promptly!!”

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Posted 1 year ago

“Excellent and professional service provided by Jack. Communication was excellent and I have puri5 items of furniture.”

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Posted 1 year ago

“Made a stupid mistake when ordering and the desks were too big for where they needed to go! I contacted them this morning and they’ve cancelled the delivery even though it’s all ready been sent out and they’ve processed my refund. Thank you so much Lizzy, you’re a star! I have bought a bed off them in the past and that was great quality.”

Helpful Report

Posted 1 year ago

““Great customer service. I received a response really quickly from jack, he was super helpful with my query. I was very ackimpressed with how efficient and quick the customer service was, thank you.”

Helpful Report

Posted 1 year ago

“Great customer service. I received a response really quickly from Lizzy, she was super helpful with my query. I was very impressed with how efficient and quick the customer service was, thank you.”

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Posted 1 year ago

“Thanks to Jack at Happy Beds for helping resolve an issue created by myself. Great service.”

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Posted 1 year ago

“Amazing, I have received a brilliant aftercare service from Happy Beds. Big thanks to Jack, Aimee & Melissa! You have been great and handled my order with great care and dedication. I highly recommend Happy Beds, they offer great products and they are there to help should you have any queries- they go the extra mile and for that I will use again. You can trust this company, they will make sure you're a happy customer. Thank You.”

Helpful Report

Posted 1 year ago

“Ridiculous they take your money they expect you ti get a email to find out your delivery expectations but not guaranteed to then go on line once you have stayed in until they got you in and once delivered to get instruction to complete your design on the objects you ordered on line if you have any disabilities ring them and you get can’t help you ring a courier to send back customer care of course unless you are mathematically or into constructed your bed Bet it takes longer than you think!”

Helpful Report

Posted 1 year ago

“Actually if you order and you suffer a reading or visual issue beware they do not refund unless you pay for a courier”

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Posted 1 year ago

“Lizzy in CS fab with he help today and sorted all queries. Fast, efficient and friendly.”

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Posted 1 year ago

Happy Beds is rated 4.6 based on 1,938 reviews