Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,938 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aimee has been excellent from start to finish, informative, proactive and kept communication throughout! Very happy with the service”

Helpful Report

Posted 1 year ago

“I needed a replacement piston for my ottoman as the previously installed one failed after a few months. Jack got in contact and resolved my issue quickly, I received new pistons within the week, I couldn't have asked for better customer support. Thank you Jack!”

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Posted 1 year ago

“I was very happy with the service I received from customer service after an issue I had with my children’s bed. Very helpful and kind. Thank you soo much Harley and Liv for your wonderful assistance.”

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Posted 1 year ago

“This is purely on customer service as the bed is not being delivered till tomorrow, Aimee was a great help in explaining about my concern that i couldn't track my order, Thank you,”

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Posted 1 year ago

“Contacted customer services the day prior to arranged delivery of double bed . I had paid for one man doorstep delivery and needed to change to 2 bedroom and bedroom of choice . Matthew managed to do this for me , polite and courteous manner . Thank you”

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Posted 1 year ago

“Seamless ordering and delivery. There was a fault on the footbed and when I asked Liv at Happy Beds to help, she arranged for a replacement straight away without any issues providing excellent customer service. Would definitely buy from them again.”

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Posted 1 year ago

“I recently ordered two mattresses via E bay for bunk beds. The ordering was very easy, delivery was very prompt and the mattresses were of a very good quality for the price paid. Unfortunately, they were unsuitable for my use. I contacted Happy Beds and I have to say that the Customer Service given was superb, one of the best that I have ever received. Lizzy and Aimee at happy Beds went well beyond the “call of duty”, They arranged collection of the mattresses, which were collected in a very prompt manner with the courier company informing me all the time of progress. After collection, my payment was very promptly returned. I would highly recommend Happy Beds to people and would not hesitate to use them again. Thank you Lizzy & Aimee at Happy Beds for the amazing customer service given.”

Helpful Report

Posted 1 year ago

“Excellent customer service. Harley was super quick to respond to any queries I had which were dealt with most efficiently.”

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Posted 1 year ago

“Customer service from Lizzy was fantastic. Super responsive and helpful throughout. Love my bed - fast delivery. Would definitely recommend this company.”

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Posted 1 year ago

“Ordered a childs bed and mattress spending over £800 6 parts of the bed arrived damaged and the service from Happy Beds was very poor. Some of the parts are being replaced at my request but they refuse to deliver them at the weekend meaning I have to take another day off work (they do deliver on weekends, but their excuse is that the manufacturer won't pay the extra delivery cost for weekends). I had to build the bed using one of the damaged parts and despite initially offering a discount for the damage they are now being extremely difficult. I have spent countless hours taking pictures of the damage for them, sending codes from boxes, replying to their many messages. I will now need to take another day off work to receive the replacement parts. They offered me two free pillows as compensation which having spent almost £800 on a bed is frankly an insult. The bed was for my 5 year old son who was so excited to get a new bed. Unfortunately this company are not really interested when things go wrong.”

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Posted 1 year ago

“Since ordering, I've had two contacts with Happy Beds-both have been excellent! This afternoon, I needed to change delivery dates and Sophie responded almost immediately. Well done!”

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Posted 1 year ago

“Great customer service with Sophie xx thanks for all your help x”

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Posted 1 year ago

“Great customer service. Lizzy and Melissa were very helpful when I needed to amend my order.”

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Posted 1 year ago

“We bought an ottoman bed around 18 months ago. The mechanism went a few weeks ago and I emailed to enquire if this was covered under the 5 year guarantee. A few pleasant emails later and Aimee and Melissa had arranged for a replacement part to be sent, free of charge, we easily replaced it and the bed is working as normal again. Great customer service thank you!”

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Posted 1 year ago

“I am awaiting the delivery of my bed in2 weeks time. In the meantime I had a query that Melissa dealt with very efficiently. Thank you Happy beds”

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Posted 1 year ago

“Purchased mattress from happybeds.co.uk, when i made the purchase it said they will deliver it to a bedroom of my choice. The delivery company they used (panther) turned up and said they wont take it to the bedroom. They were rude and the delivery guys could barely speak english. I rang happybeds and the customer service told me they will have to come another day just to move the mattress into my bedroom. Had to get it moved myself because we had a sofa delivery coming and the mattress was left right by the door. Bad experience”

Helpful Report

Posted 1 year ago

“I placed my order on New Years Day and then realised I had completely ordered the wrong item . I used the contact form and immediately got a response on the first working day to say my order had been changed - Quick and easy to do - very fast response from Aimee - order delivery date reminded the same and no penalty for changing the order I even got a £33 refund without asking Customer service 10/10 thank you”

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Posted 1 year ago

“Great mattresses and bamboo pillows. Great service. Will use again.”

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Posted 1 year ago

“I don't normally send reviews but based on customer service from Liv, it was excellent. My query was resolved the following day. Happy Buyer here - Thank you”

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Posted 1 year ago

“I’m usually not leaving reviews but this time i will as customer service, Sophie and Liv are just the best. They respond and solved my query so quick, they are so polite and really helpful. The best customer service i ever experienced.”

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Posted 1 year ago

Happy Beds is rated 4.6 based on 1,938 reviews