Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,938 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent a bed with a faulty headboard (manufacturing defect: one of screw holes was misaligned, which made it impossible to screw in the part / assemble the bed). I contacted Happy Beds customer service - and as the bed is now out of stock for the next 2 months, they can't send me a replacement part. They've asked me to repackage all the parts in the original packaging (which with a 124kg bed, is an effort!) and they'll collect it / refund me. But despite the inconvenience (and cost: given the weight of the bed, I had to pay someone to help me assemble it, even though they couldn't complete the task), Happy Beds won't offer any discount on buying a new bed with them - or even honour the discount I had on my original order (even if I ordered the same bed again). For a company that prides themselves on quality beds, the bed delivered to me should never have passed quality control - and it's disappointing that they would do nothing to try to make this up to a customer. I won't be buying from Happy Beds again.”

Helpful Report

Posted 3 years ago

“Very poor quality for beds, received all damaged and all faulty. Not satisfied at all, do not recommend to anyone. To be honest, I am surprised why people are saying it’s outstanding quality which is false hope for other customers.”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs!! Their after sales service is rubbish. We have bunk beds we cannot use because essential parts are missing, and Happy Beds are saying we must pay £25 to get the missing parts. This is ridiculous!!”

Helpful Report

Posted 3 years ago

“A few years ago, I bought a mattress with a 5 year warrenty, after 1.5 years the mattress was sinking and my back started to hurt. I contacted happy beds for a replacement. Rather than being helpful, they did everything in their power not to send a replacement which worked to be fair. They requested I get a ruler the length of the bed to show the mattress sinking, good luck finding that ruler. The mattress when it arrived had no label on the bed and even though I had proof of purchase etc. Through no fault of my own, instead their QA, they refused to believe it was their mattress. Instead I had to keep the mattress and suffer chronic back pain as could not afford to replace.”

Helpful Report

Posted 3 years ago

“Have ordered before from happy beds no issues so ordered a bed for xmas guests due to be delivered 20th, on the 16th at 5.30pm while out shopping and with no notification at all I get a call from the driver to say he is outside trying to deliver, so as dont want to wait for a re-delivery I rush back home only to find he only had part of the bed and has no idea where the 2nd part of my order is. His response "well it could still be sitting in the depot". I sign to say only 1 part recieved and the next day the tracking shows that both items have been delivered when they havnt at all. I contact happy beds who tell me it was re-scanned at the depot on 17th and will be with me on by 20th - didnt arrive, phoned happy beds again and was told it was scanned at the depot again on the 19th and again on 21st and "might" be with me tomorrow 22nd - clearly they have no clue where the rest of my bed is and refuse to send out a replacement part and im expected to just sit in all day on the off chance that its not been lost (which it clearly has) and that it "may" be delivered - NOT GOOD ENOUGH!! was intending to buy 2 sets of bunk beds after xmas but wont be using happy beds again unless they change the awful courier (XDP) who have really awful feedback on every site you visit!!! Now i have no bed for my guests to sleep in so have had to cancel them coming for christmas”

Helpful Report

Posted 3 years ago

“The most Rubbish company I ever used Such a bad customer service half of the order is missing a week alter still no call back or rest of my order which is still missing can’t believe I spent so much on this store after call after call still can’t locate or order the remaining parts of the order…will advised against using them for kids really ruined my sons birthday present…”

Helpful Report

Posted 3 years ago

“Absolutely delighted, I ordered a mattress which arrived on time, and the mattress was everything they claimed. Would certainly use Happy Beds again”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service, not delivered on my chosen day, taken off work, but Only delivered 2 boxes not 3 today another day off work, called to complain, told it would be tomorrow 3rf day off work, so I cancelled and asked for refund and part bed to be collected this is going to be a lengthy process, very unhappy”

Helpful Report

Posted 3 years ago

“Absolute shocking. No customer service. No calls. Left disappointed.”

Helpful Report

Posted 3 years ago

“Product and service superb ..delivered when they said so and kept me well informed 😁”

Helpful Report

Posted 3 years ago

“i am quite happy with my mattress from happy beds, .its a single super firm matress, and i bought it to help my back during sleep as i suffer from back ache a lot. so far the mattress is doing a good job and i get a good nights sleep.. the service i got from happy beds was very good, arrived on time and i was kept informed by the courier as to when it would arrive at my door..”

Helpful Report

Posted 3 years ago

“Very good mattress and the delivery time was good”

Helpful Report

Posted 3 years ago

“Ordering process good. Delivery info and process Good , however on delivery of bed , 1 packaged item damaged. Delivery guys noted this , imaged it and logged it , along with being apologetic. I rang and logged this as per process , emailed issue with images and this is were things went drastically down hill. I imaged damaged box which had full info on it but they expected me to fully open box , get assembly instructions out and identify which part damaged so they could identify which part damaged and its individual part number. I said i'm not prepared to fully open box , take out all contents and identify which part and requested that full box be replaced. Alot of toing and frowing but they eventually agreed due to fact bed not being assembled straight away due to house being decorated. I received an email on 26th October stating a replacement item will be delivered in 5-7 working days. 13 working days later im still waiting . Happy beds is company name but im far from Happy. I have emailed customer service and now await responce. Unless this is sorted quickly then i will reject full bed ( cost close to £800 so not cheap ) as current state not fit for purpose or of satisfactory quality”

Helpful Report

Posted 3 years ago

“The order process was super-easy and although the delivery time is fairly long, delivery itself was really easy. I had been worrying about how easily the item would fit through my front door, but it came in two small packages that fit easily. Comfy, easy to operate and not at all expensive.”

Helpful Report

Posted 3 years ago

“We have Bought twice from Happy beds Now ; Last year the Rio washed pine s/bed + Mattress For our Grand Daughter And this year The Royale Spring Orthopaedic Mattress for our Guests Bedroom ; Great products & service , Will use again .If & when required”

Helpful Report

Posted 3 years ago

“The bunk beds we bought are of excellent quality. Everything fitted perfectly. As stated it does need two people to build it but we are in our late 60’s and managed. Our grandchildren love the beds.”

Helpful Report

Posted 3 years ago

“Received mattress as stated and on time.”

Helpful Report

Posted 3 years ago

“I have purchased two mattresses from Happy Beds recently and have been very happy with both, although they were different types. I was anxious to purchase a natural filling mattress and the Signature Crystal did not disappoint. The second was a memory foam mattress for my son, who has allergies. The prices are excellent, as is customer communication, service and delivery.”

Helpful Report

Posted 3 years ago

“I have now ordered 3 mattresses from happy beds. The natural filling mattress was very good and it does not get too hot at night.Their customer service was also excellent and they refunded the money when i had accidently paid twice. I will be ordring from them again.Great service!! Their price was the cheapest that i could find on the internet”

Helpful Report

Posted 3 years ago

“With both arthritis and sciatica my back went into an overdrive of pain on my old mattress but this new one is great. I really can be pain free in bed now. It is soft and supportive. I love it. Who would have thought that a mattress costing so little could make me so happy.”

Helpful Report

Posted 3 years ago

Happy Beds is rated 4.6 based on 1,938 reviews