Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,938 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very pleased with Happy Beds customer service after Kyi refund me upon my request an discount which a skip it at the checkout. Many thanks for that! The delivery was made as I was instructed and the bed and mattress pretty easy to install clean and without any marks Definitely we will come back for more products”

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Posted 2 years ago

“Very pleased with the service I have received so far due to a mistake made on my part with my email address, Aimee was quick to amend the details & allow me to track the delivery… items due to arrive Wednesday !”

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Posted 2 years ago

“Great service and good communication”

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Posted 2 years ago

“Happy with the service I have received, aimee was very helpful in altering my delivery address 😀”

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Posted 2 years ago

“Customer service was great, they sent out a sample of the material from the bed that I enquired about free of charge with a few other samples aswell.”

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Posted 2 years ago

“We had an issue with a bed being faulty. It took us a while to get in touch and to reply to emails but Amiee on their customer service team was fantastic. She replied very quickly and helped us identify the parts we needed easily and rectified the issues with minimal fuss. Very good service.”

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Posted 2 years ago

“Really helpful as sending bag of hardware for bed I purchased that was missing from box. I now await delivery of bag.”

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Posted 2 years ago

“Really quick response to my request to change the delivery date of the bed I ordered. Thank you Amiee for you help!!!”

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Posted 2 years ago

“Great customer service from Aimee when I had an issue with my delivery. She responded promptly and helped me out”

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Posted 2 years ago

“Great product and a great help from Aimee in customer service - highly recommend!”

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Posted 2 years ago

“Had to cancel, unfortunately, but great customer service , no quibilling and got straight back to us. Will be going back we do decide to buy.”

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Posted 2 years ago

“Great customer service when I had an issue with a part . Chloe and Aimee swiftly dealt with it new part dispatched next day via dhl Thanks ladies great help”

Happy Beds 5 star review on 8th November 2022

Helpful Report

Posted 2 years ago

“Product is good overall however it had a couple of minor faults and I tried to figure it out with Aimee in customer services. All she seemed to care about was telling me how I voided my warranty by correcting a manufacturing fault (drawer runners where fitted the wrong way round) than actually helping me resolve another issue around broken parts. Onus was put on me as a customer to go away and find part numbers for example. Happy Beds do not make, manufacture or store beds; they are merely an intermediary, I doubt many of the staff have seen another bed bar the one they sleep on. Although the product will ultimately be a good one (if the new parts ever arrive), I would never use Happy Beds again due to the worst customer service I have ever experienced. Another member of staff wouldn’t even talk to me because my case was being dealt with by Aimee. All I needed was a set of middle slat holders, hardly rocket science. A company overrun with bureaucracy and blaming the customer as a matter of course. AVOID at all costs.”

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Posted 2 years ago

“We bought a Trundle bed from Happy Beds end of June. The bed started making creaking sounds in about 2 months time, with small wood chips falling from the bed. In just 2 weeks after that , the side of the bed holding the bottom portion literally broke/tore, causing my son to fall down while lying on it !! Instead of apologosing to us for the poor quality of bed that was delivered to us, Happy Beds came to a conclusion that it was because of misuse and that someone would have stood on the bed , which was completely untrue ! Extremely poor quality of bed delivered to us, dangerous too and on top of that very poor customer service. Imagine this had happened to a bunk bed and not a trundle bed with someone sleeping on the bottom bed !! Extremely unhappy.. avoid at all costs.”

Happy Beds 1 star review on 27th October 2022

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Posted 2 years ago

“We have ordered a mattress from this company before and really liked it so ordered another. We were in the house all morning and the delivery company stated that they had attempted but failed to deliver and sent happy beds a copy of our front door. Happy beds said that it was in their Ts and cs that the only option now was to pay £50 for a new delivery or £100 for a refund- I was left with no choice but to pay £50 for a refund as they only allow 48 hours to make this decision or automatically go for the refund They delivered the mattress today and it is soiled and dirty. The options were to deliver a new one or refund me the £50 which they took from me I now have a brand new dirty mattress but at least I am not £50 out of pocket Not happy at all”

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Posted 2 years ago

“The mattress I purchased was absolutely awful, has the equivalent of a sinkhole in the middle! Just two nights sleeping on it has led me to three physio sessions. Trying to return the item is proving harder than with any other retailer I've ever dealt with. No response to my initial email, then when chased up a rude response claiming they'd already responded (they hadn't). I'm now having to make videos to prove it's faulty, and they are claiming I need to wrap the mattress as new, arrange my own courier to return and have the courier go into the office to get a proof of receipt from them. Terrible company - please save your money and avoid!”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID! This retailer has a host of T&C's which mean that if you are unfortunate enough to receive a damaged or incorrect product, when you would normally expect a replacement with minor inconvenience to you, instead you could wait for weeks to get this sorted. You have to go through taking pictures, unpacking and repacking the product and emailing back and forth. I have never experienced this before, and will never use Happy Beds again. Read on if you'd like the full detail of my experience. We ordered a superkingsize bed from HappyBeds, delivery came on 1st September as agreed, great. That's unfortunately when the problems started - we opened the first package to discover several marks and damage on the main headboard and the second package to find more damage and stains on the footboard. Rather than open anything else, we immediately contacted HappyBeds to inform them. Happy Beds replied to say they needed the part numbers, which meant we had to open up all boxes fully to find the instruction manual (which is buried with all the screws etc). We did this, informed HB's of the part numbers, sent pictures of the damaged headboard and footboard, pictures of the boxes upon delivery and pictures of the delivery labels for the batch numbers. I asked then if HB's could arrange for a pick up and replacement at the same time (and ASAP, as we had no bed to sleep on). HB's replied to tell me that ''i am afraid the manufacturer would not look to exchange the full item should only parts 1 and 2 be affected'' (bear in mind that parts 1 and 2 are the headboard and footboard!) ''We would require you to check all of the individual parts and pieces for any manufacturing faults prior to raising a claim under your warranty, as we do state in the terms and conditions this must be done within 48 hours of receipt''. So, we then had to open all three boxes fully, and check against the instructions to see if we had all parts and if any more were damaged, then repack it all - as you can imagine, quite time consuming, inconvenient and stressful! We then advised HB's that the side rails for the bed were also damaged/marked, and that we had done the best we could with the other parts, but as we could not assemble the bed, we are not 100% sure if all okay. HB's then agreed to a full replacement (hurrah!) but earliest this could happen was another 4 working days in the future. We were also asked to reassemble and repackage the bed and send (yet more) pictures/proof of this having been done. I expressed my dissatisfaction at the length of time this was taking, all the the photographs needed and the fact we had already been sleeping on the floor for 3 days. I also explained that we had not assembled the bed (see earlier emails!) and it was all packaged and did not understand the need for more photo's. By this time, it was all very frustrating and stressful. HB's response was that they were sorry, that they are the online retailer only, 15 days is the trading standards turnaround and images of the packed item required otherwise they cannot arrange the exchange. I send 'evidence' of appropriate repacking the same day (3rd Sept) and had not received a response by 5th so chased up late afternoon and then the following morning. I was so stressed by this point.. my kitchen was full of huge boxes waiting to be collected, we were sleeping on the floor, and the whole process felt very uncaring and not good customer service. We received a response on 6th in the afternoon. Apparently my chaser emails had ''pushed my ticket to the back of the queue'' so the earliest we could now get a redelivery was 6 days later, on 12th - 11 days after the original delivery. So, new bed arrived as promised and old one collected. We opened all boxes. Most was okay but a small amount of damage on the main headboard (luckily on the back). I immediately advised HB's that I was going to keep this one, as I cannot go through all of that again but I was hoping for an offer of compensation for the stress, inconvenience and general rubbish customer service. After asking for more photos of how the packaging looks on delivery, plus the damaged part. HB's have offered £50 in recompense for the damaged part only. It's in their T&C's ''as a business, we do not offer monetary compensation, and cannot be held responsible for any consequential losses''. ''whilst we appreciate you may be unhappy with the process, we must remind you that you had agreed to following it whilst placing your order should any errors arise'' If you look through all of the other bad reviews, when something goes wrong, HB's have written themselves out of any obligation in their nonsensical 'T&C's' which they refer back to at every point possible. I've declined the £50 offer and am instead taking the time to warn others who may be considering buying from Happy Beds.”

Helpful Report

Posted 2 years ago

“Outstanding customer service from Tina and Toni. To cut a very long story short, the courier company mucked up. Tina and Toni worked tirelessly to resolve the situation, constantly updating me on their progress. I am so so grateful. Oh, and really pleased with the mattress too. I would highly recommend Happy Beds and wouldn't hesitate to buy from them again.”

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Posted 2 years ago

“Customer Service very good but after three attempts to get a replacement part I sorted it myself I will not be recommending this firm as I’m very disappointed and will certainly not be buying from them again DUSGUSTING😡”

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Posted 2 years ago

“Worst company I’ve ever dealt wrong delivery spent a week chasing it up. Don’t care once they receive your money. Had to organise delivery myself . Absolutely dreadful. Don’t use”

Helpful Report

Posted 3 years ago

Happy Beds is rated 4.6 based on 1,938 reviews