Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,938 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering process was so easy, and when I had an issue with not receiving a confirmation email, Aimee from customer service replied quickly and with both an emailed and pdf copy. Such a quick delivery time too!”

Helpful Report

Posted 1 year ago

“We had a problem wirh a bed after 9 months, however Aimee at Happy Beds explained the procedure, what info was required and timescales for replies. The details was immediately passed to the manufacturer and within a couple of days Aimee had arranged a full refund. It was nice to have the same person contacting you each time. Complaint couldn't have been handled better.”

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Posted 1 year ago

“Fantastic customer service from happy beds. Team Member Aimee did brilliantly in dealing with with a query after 7 months of purchase. Thank you Aimee”

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Posted 1 year ago

“After Sales Customer Service was excellent. I dealt with Aimee and Lizzy and they were quick to respond and arrange for the missing items to be mailed out to me. Would recommend this company to friends and family.”

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Posted 1 year ago

“Great customer service and after care. I had a slight issue and it was solved very quickly by Aimee.”

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Posted 1 year ago

“Really happy with Amiee and Lizzie , had a problem with the bed frame and they sorted in a great timely manner”

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Posted 1 year ago

“Really good customer service from Aimee. I had an issue with my order and she dealt with the matter promptly and to my complete satisfaction. Could have been a stressful experience but it went very smoothly and I would definitely use the company again due to its customer service.”

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Posted 1 year ago

“Aimee in customer services sorted a delivery issue out for me quickly and effectively - thank you Aimee!”

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Posted 1 year ago

“Excellent customer service from Aimee and Olivia when I had an issue with my order. Arranged for the collection and refund to be done effortlessly.”

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Posted 1 year ago

“We found the quality of the beds and the timeliness of delivery to be excellent, this being the second time we have used happy beds. On this occasion, there was an item missing from our delivery and Aimee from customer services quickly sent out the missing item. We will use happy beds again.”

Helpful Report

Posted 1 year ago

“I ordered the wrong sized bed last night and was really worried about it not being cancelled after emailing in. I called this morning and spoke to Liv who was super friendly very understanding and efficient. I’m always reluctant to purchase things online especially beds as usually we’ve had really bad experiences with other companies but Liv at happy beds really took the stress away. Thank you”

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Posted 1 year ago

“Customer service is excellent. We received parts for the wrong bed and didn’t realise until after the 14 day returns period due to delays moving in to our house. Aimee got in touch the next day and has arranged to have the box exchanged for the correct parts. Reliable company”

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Posted 1 year ago

“Really pleased with my new bed. Very sturdy and at a fair price. Customer service was brilliant when I came across a problem and Liv from the customer service team sorted this very quickly for me. Would highly recommend!”

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Posted 1 year ago

“Very quick and detailed response from Aimee in Customer Service”

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Posted 1 year ago

“I bought this bed a while before I was able to build it - delivered 13th April. I asked about the 15 day limit in reporting missing/faulty bits. No probs - they doubled it to 30 days and said just get back to them if I needed to have it extended further. When I did eventually build it - 26th July - there was a faulty nut. No probs - they arranged for the manufacturer to send a replacement. It never arrived - problems with the shipping company. No probs - they arranged for the manufacturer to send another replacement. All of the Customer Service staff I dealt with were really helpful and courteous - especially Liv and Olivia. I would recommend them without hesitation.”

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Posted 1 year ago

“Big thanks to Liv today for sorting my amended order. Looking forward to receiving the mattress.”

Helpful Report

Posted 1 year ago

“I had an issue with the third party delivery company ( Panther ) which then were not overly concerned with solving. I then called Happy Beds to relay my frustration and to try and resolve the matter. I spoke with Olivia (Liv) who listened carefully and began to find a way through the problem. She took he time and her responses seemed considered and thought through. After taking in my conversation she went away to look for solutions. Ultimately after a few more minutes of further conversation with got to a point were an acceptable outcome could be reached. On top of that Liv emailed me all the options available to me and I was able to read through and correspond back to her with my decision. In short I was so frustrated with Panther I was calling to cancel the order and make alternative plans but Liv's professionalism and empathy toward the issue got me to reconsider. Thank you”

Helpful Report

Posted 1 year ago

“My experience was far from Happy with this company. I paid extra for the mattress to be delivered and put in the bedroom. I live in a terrace house with straight stairs and normal size doors. On delivery I was advised that they would not be able to get the mattress up the stairs into the room and they could either leave it in the living room or take it away. As I live on my own I advised that they would need to take it away. I then recieved an email from Happy beds to say I can either pay £50.00 for it to be redelivered or £120.00 for cancelling my order!!! as per the terms and conditions. At no point did the mattres ever leave the comfort of the back of the lorry and you are not advised of these charges by the courier as they do not work for Happy Beds. So please think twice before paying for delivery and mattress removal unless you live in a bungalow with massive doors and no corners or a big tent you will be disappointed and out of pocket also you will probably have to sleep in the living room.”

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Posted 1 year ago

“I purchased a bed from happy beds but had an issue with the 3rd party delivery company. I rang customer services for some information and spoke to a lady name Liv. She was absolutely fantastic and sorted the problem out within a couple of minutes. So a big thanks to liv 👍”

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Posted 1 year ago

“We purchased a bed for our child from this company and arrived faulty. They blamed us for not assembling the bed properly and asked us to send all the videos and photos, which did and they said safety latch issue. They keep saying that but not telling where and how. We had invited a carpenter friend to look at the bed and manual and if there is any issues. He confirmed that everything was done properly and the bed was faulty. After chasing for a week, they refuse to accept the faulty bed back, refused to provide the parts, and refused to provide us a refund. They are not obliging to the 14 days distance selling regulations? We are now taking this further and going to The Consumer Protection (Distance Selling) Regulations Authorities. Very poor customer service and very very BAD bed company.”

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Posted 1 year ago

Happy Beds is rated 4.6 based on 1,938 reviews