Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,938 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS! I ordered a quadruple sleeper and 2 mattresses to go with it mid January to be delivered early February. After many delays with distribution it was finally going to be delivered on a Monday late March. As it was a school day I asked if it could be delivered outside school times to which I was told no problem they would let the delivery company know and I would be given a 3 hour time slot the day before. Saturday evening I receieved a message telling me the delivery would be 7am-10am (right at school time!). By this time neither Happy beds nor the delivery company were open until Monday so I had no chance to argue/ change this, luckily a friend of mine could do the school run for me. So all arrives on the Monday and I opened the first box of bed parts. As well as the overall quality being absolutely horrendous almost every single piece of wood was damaged! I called happy beds immediately and requested they come and pick everything back up for a full refund. They said they would only pick up and refund the bedframe not the mattresses as there was "nothing wrong with them" unless I paid them £120 to collect them - absolutely ridiculous! The majority of the staff on the phone were incredibly rude and unhelpful. Damaged bed was supposed to be picked up on Thursday 1st April between 8am-6pm. I stayed in all day with my 2 young children, our flat full of now 2 mattresses and 4 large boxes of wood, got to half 5 and no sign so called the company and was told that the driver ran out of legal driving hours and that I would have to wait until the following Tuesday before they would come to get it all! Tuesday came and I again waited and waited however this time I called non stop until the driver finally came at 4.30pm. By far the worst experience I have ever had with a company. Stay clear!”

Helpful Report

Posted 3 years ago

“I have never dealt with such an awful, incompetent and unprofessional company. I ordered a bed with a 5 year warranty. It was poor quality and did not last more than a year. Naturally i asked them for a refund. Here is where it gets unbelievable...their excuse is that they cannot get hold of the manufacturer. Utter lies. If you care about your money don't spend it with happybeds.”

Helpful Report

Posted 3 years ago

“Conmen. Advertise on Topcashback to offer you money back on your purchases. Decided to use Happy Beds over another retailer as the cashback percentage was better. However after purchase they declined the cashback with no justification or proper reason. Despite repeated attempts to obtain a reason, am simply left with the same response. Raised a case with Financial Ombudsman. Duping people to buy from them with false promises.”

Helpful Report

Posted 3 years ago

“Ordered a TV bed on Januray 11th, expected delivery delays due to the nature of the item along with Covid-delays. However I was then emails to say I wouldn't receive shipping confirmation (not even the actual delivery) my item until 7 days from April 1st. Asked for a refund which was acknowledged (expected 5-7 working days from receipt of the email). This time passed & when I followed up again I was told the refund had been "stuck in an automated payment system" & it would now be another 5-7 days. Terrible service not only in taking an order they knew they couldn't fulfill in any respectable amount of time, but then not to issue the refund allowing me to find a suitable replacement. Wouldn't recommend this company at all.”

Helpful Report

Posted 4 years ago

“Absolutely brilliant service , we only ordered a Phoenix bed base in Oak , but so glad we did . It arrived prompt and so well packaged in five separate boxes , Complete with easy to understand instructions, but if you prefer a video is available on You Tube . The quality is excellent and once built up is very solid , one point to watch is the sharpness of the edges on the bottom Footboard. Just would have been better round in shape .Overall a great base highly recommended company from start to finish . Covid safety was adhered to at all times .”

Helpful Report

Posted 4 years ago

“Was due delivery 18th. 28th and my son is still sleeping on the floor waiting.”

Helpful Report

Posted 4 years ago

“I advise others not to use this company and buy your bed elsewhere. Terrible customer service and a poor quality bed. The bed came in about twenty different boxes and some of it was broken, huge cracks in places like the bed base. This is a very expensive bunk bed we expected to last for many years. It came a day late, their fault not ours and so we had to build it the Sunday instead of the planned Saturday. They are not open for advice on that day and don't respond to emails. So we informed them by email of the breaks and built what we could of the bed so our 5 and 3 year old had somewhere to sleep that night as we had taken down their old beds, as you would for space to build. It took my partner about 9 hours to build it, with a one year old also and me pregnant and trying to rearrange our kids room in the middle of a lockdown. We heard nothing from the company Monday and when I rang them late that day the woman was extremely rude on the phone, did not once apologise for a faulty product or the inconvenience to us in the wasted time. I wanted a new bed sent as taking parts off and replacing will weaken the wood and the structure and it will be a sub-quality bed that won't last. Not what I expected for what I paid. We were told that the clauses in the terms and conditions say we can't have it replaced if we have built any of it. It is expected we check it on delivery before letting the driver know, or inform them and get advice immediately. Well we couldn't as they weren't open and the driver wasn't hanging around to catch covid whilst we opened and checked twenty boxes. We could only have a discount or replacement parts because of this. I asked to speak to a manager as I was not happy to accept this. One was not available. When the manager still hadn't called me by 5 the next evening I rang and was told she'd ring at 6. No one rang so we emailed the next day and were told a manager called with no answer and left a voicemail. Neither of our phones had either missed calls or voicemails, so they told outright lies as funnily enough modern technology records these things, which I think disgraceful. We are very unhappy we have had to accept replacement parts and it took them four days to sort this re-order out. They obviously expected us not to build it and our kids to sleep on the floor for 4 days. We still haven't received them so are children are still in a half built bed. The price we paid, we do not expect this shoddy quality and really rude, deadpan, unapologetic and unsympathetic customer service, except for one girl we encountered called Amy. They could have easily had the parts sent out express at least, but no. We are building some other furniture for our girls room this weekend but we won't be able to finish this job as we can't sort the storage that comes with the beds as it will need dismantling rebuilding when we get the parts. This will be another 9 plus hours out of our time. We have been offered no recompense for the inconvenience caused. It was highly stressful to deal with this company, which is not good when pregnant and I would advise against using them, as if you have faulty parts they will treat you terribly and you will feel very aggrieved.”

Helpful Report

Posted 4 years ago

“Happy Beds is an excellent company to purchase a mattress from, very informative and a professional service, with up dates via text and email, even with heavy snow, the mattress was only delivered a day later than expected, but updates all the time.The driver rang an hour before drop off, very polite and courteous and conformed to COVID regulations, highly recommended!”

Helpful Report

Posted 4 years ago

“Placed order 29th December 2020 for delivery between 8am and 6pm on 30th December. Stayed in all day. No delivery on 30th. No explanation or contact from Happy Beds. Sent 2 emails and a Facebook messenger message requesting an update. On 31st December, finally located Head Office phone number. Talked to a girl who tried her best to help, however, the order was in a "backlog at the Hub" and they would "try" to deliver by 3rd January 2021!! I asked for an immediate refund. No joy. That takes "5-7 working days, sorry that's the company policy" to say I'm fuming is an understatement. When I asked to speak to a Manager, she said "sorry, there isn't anyone else you can talk to" . So, they have my money, have not fulfilled the order or delivery and I cannot get my money back. Lesson learned. Buy from a cheap Company, receive cheap service.”

Helpful Report

Posted 4 years ago

“Since clicking the purchase the whole experience has terrible. From problems with deliver and with constant chasing customer services for information. Will not be keeping away from this company”

Helpful Report

Posted 4 years ago

“Whatever you do, do not use this company. I was delivered a bed which was manufactured incorrectly. The headboard was actually missing the bracket to attach the sides to. I only found this out after I had carried a solid wood Superking bed up a flight of stairs. After letting Happy Beds know about this, they then took a week to come back to me with an answer (refusing to talk to me over the phone). They said there was nothing they could do apart from get someone to turn up and take the bed away. I tried to get them to send me a new bracket, and I would fit it myself, but no. Incapable of even doing that. I ended up going on Amazon myself, paid £10 for a bracket, paid £50 for a handyman, and sorted the job myself. Despite all of these issues I have been through I asked Happy Beds to provide some kind of compensation for this and they said they wouldn't even do that. There's no wonder they have so many bad reviews - they treat their customers terribly and should just change their name to "We don't give a.... beds"”

Helpful Report

Posted 4 years ago

“Bought a very expensive bed from these people, I had a further question about the weight of the ottoman where I discovered that the mattress I was using is considered too heavy although nowhere does it state a max weight for the frame ?? The gas pistons are to help lift the frame so surely they have a max operating load?? so after emails back and forth to find out about mattresses they direct me to look at their suggestions offering 10 % off so I choose one and then they say I can't get the discount as I already have the bed. £1300 bed and they won't authorise £40 off a £400 mattress. Absolutely shocking customer service. I would never buy from them again. Basically, once they have your money, it's your problem, not theirs.”

Helpful Report

Posted 4 years ago

“TERRIBLE..AVOID AVOID AVOID.... Bed delayed 5 times. I had to chase them to find out where the item was. They could not careless. I've now cancelled the order. Item ordered 8th Aug 2020, it's now 5th Nov 2020 and still no bed and they can not tell me when I will receive it. All blame placed on a 3rd party. DO NOT USE, pay a little extra and go elsewhere. Most sites price match.”

Helpful Report

Posted 4 years ago

“This “company” are an absolute disgrace, advertise the bed I ordered as, “will be delivered in 1-10 working days”, I waited 3 weeks but heard nothing and the only correspondence I had was the confirmation email, I called them and asked what was going on to be told it would be delivered this week and had to wait longer as I had the free delivery! What a cheek, so a bed should be free delivery when you spend £300 on it! I then get an email the next day to say due to “stock issues” I would have to wait another 3 weeks! What a coward to not tell me on the phone a d absolute LIES they tell, they were still advertising the bed as in stock on their website, they also have an account on eBay and amazon stating 10 currently in stock and delivery much sooner than my new expected delivery date, even when I had already waited 3 weeks with my son on the floor on a mattress! Which they knew about! I’m seething! It’s become crystal clear that they will just keep pushing your delivery back further and further, giving your bed to someone who’s ordered after you but willing to pay an additional £25, I told “happy beds” where to stick their bed! I wouldn’t touch them with a barge pole if they were the last bed provider going! I want my money refunded ASAP and will be reporting you to trading standards first thing!”

Helpful Report

Posted 4 years ago

“I struck lucky when I came across Happy Beds. The mattress is by far the most comfortable bad I have slept on. From start to finish the experience has been exceptional . The www site is detailed and easy to follow, the price was very competitive and delivered on time .”

Happy Beds 5 star review on 30th October 2020

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Posted 4 years ago

“The Artho Mattress from Happy Beds has helped me a lot with my back problem. A wonderful purchase.”

Helpful Report

Posted 4 years ago

“Fabulous Bed. Great price, great customer service and quality. I would highly recommend this bed.”

Happy Beds 5 star review on 11th October 2020

Helpful Report

Posted 4 years ago

“I purchased a bed from Happy Beds which arrived damaged. One of the divan drawers was broken and one of the five feet would not go in - there was simply no hole for it to fit in. Overall the quality of the bed seemed very cheap and somewhat shoddy. It was quite cheap so I guess sometimes you get what you pay for ! I complained and explained that having got rid of our old bed already in preparation for the new bed , we would be without a bed until the new one was delivered. Despite this, we had to wait nine days for the new bed to arrive, only to find that this time two of the feet would not go in. Clearly quality control is something that Happy Beds know nothing about. I would have thought that they would be even more careful to make sure they were sending out a good product the second time around! I would not recommend Happy Beds at all and will not be buying from them again.”

Helpful Report

Posted 4 years ago

“Packages arrived on time, my only issue was that the boxes (being 5 in total) where not clearly marked, so we didn't know which box had the instructions in. We printed some paperwork after asking Happybeds to email us with the instructions. Unfortunately it was the last box that we opened. Our lack of experience building flatpack furniture meant that it took myself and my husband approx 10 hours to build over 2.5 days. The end result was worth it though, our child is extremely pleased with his new bed. The quality is very good and the bed is very strudy.”

Helpful Report

Posted 4 years ago

“We placed our order and was told that there was an 8 week wait which we thought was reasonable.. We was contacted a couple of weeks later saying that our order was being processed and that we would receive our bed sooner.. The delivery team that brought it where friendly, pleasant and helpful after taking delivery we set about assembling it (as a husband and wife team arguments and fallouts were inevitable), after reading the instructions thoroughly we found it a simple process and still have our marriage intact, we are both pleased with our purchase and would recommend Happy Beds to all.”

Happy Beds 5 star review on 5th October 2020

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Posted 4 years ago

Happy Beds is rated 4.6 based on 1,938 reviews