Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,938 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the quick response from Tina, who sorted earlier delivery of my bed, grea5 customer service”

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Posted 1 year ago

“Service was fast and done exactly what was needed, assistant (Aimee) was helpful and responsive.”

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Posted 1 year ago

“Amazing service Tina was really helpful and swift with fixing my changes”

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Posted 1 year ago

“Tina was very helpful in helping us change delivery dates.”

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Posted 1 year ago

“Customer Service very helpful, Tina moved my delivery date no questions asked when I could no longer make the original date work”

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Posted 1 year ago

“Tina was extremely helpful. They answered and dealt with my queries promptly and made it very easy to change the delivery date and address for 2 separate orders Very satisfied with the customer service I received!”

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Posted 1 year ago

“Had to make contact to rearrange delivery date and the amazing Tina sorted it with no fuss at all”

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Posted 1 year ago

“I had a little problem with a couple of parts for my purchase ,however aimee and Jack dealt with my issue swiftly and with no hassle !! Kind regards Mike Halliday”

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Posted 1 year ago

“Thank you for the quick reply Aimee”

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Posted 1 year ago

“I have made a wrong order for bed color, I have emailed the customer service and next day (Monday) Tina, have responded right away, and help me sort out my request. She was very helpful. Thanks Tina!”

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Posted 1 year ago

“Hi, spoke to your colleague Aimee and very happy with the customer service. Let me know everything I needed to know quickly and efficiently! Will be looking to purchase a bed due to this :) - Emily”

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Posted 1 year ago

“Services good, quality is good, customer service (Aimee) helped me a lot.”

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Posted 1 year ago

“Over a weekend we chose a London bus themed bunk bed for our son from Happy Beds. We were very impressed my the range of novelty beds available for children and we decided to go ahead and order. We later decided he is a little too small at the moment for it and I called the following morning for a refund. I was made to feel it was not a problem in the slightest and the order was cancelled with the refund processed. I had dealings with Tina and Lizzy and they couldn’t have been more helpful and friendly. I am always a little nervous ordering from a company I haven’t used before or been recommended to but I will definitely be back when our son has grown a bit for the bunk bed and happily recommend this company to friends and family.”

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Posted 1 year ago

“I had some missing parts, they were dealt with very quickly and i am very happy with Aimee from customer service.”

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Posted 1 year ago

“I had a particularly complicated case due to time schedules and living on an island and Tina was excellent in helping me resolve this!! Thank you so much for putting an end to the drama of getting my sons bed delivered. Great customer service from Tina!”

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Posted 1 year ago

“I made an enquiry prior to ordering and received a very prompt and helpful reply from Chloe, which felt personal and not generic like so many other companies these days. Her assistance then made me confident to order my beds through Happy Beds and I'm looking forward to getting them!”

Helpful Report

Posted 1 year ago

“I’m very disappointed with the whole experience and I don’t think I’ll be using Happy Beds again. There were series of problems which took a very long time to resolve. I ordered a single Francis Grey Ottoman storage bed and 2 mattresses, mattresses didn’t arrive at the same time as bed so I had to inconveniently rearrange and wait for a delivery another day. Also, the headboard of the bed was wrong, it was a completely different colour and there was an important part missing for hydraulic mechanism. Customer services were extremely unhelpful on the phone and didn’t show any attention and care in order to resolve the issues, they blamed the manufacturer for everything that went wrong. I had to spend a lot of time liaising with different team members and it took almost a month to get the correct headboard. On that 3rd delivery that I waited for I unfortunately still haven’t received a bolt for hydraulic mechanism even though I asked many times. Instead they sent a footboard which was completely unnecessary and wasn’t required. They didn’t want to collect the wrong colour headboard and second footboard, instead I was told to dispose it. It was terrible to waste these big, solid pieces of wood. After all that happened I’m actually not happy with the Francis Grey Ottoman bed, there are big gaps between the bed frame and mattress so stored items underneath get very dusty and require constant vacuuming. I’m much happier with the ottoman bed I purchased in IKEA, stored items are free of dust and I wish I bought 2 of the same beds from IKEA.”

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Posted 1 year ago

“Tina and Jack helped me rearrange my delivery and I’m so grateful. They’ve been great. Looking forward to my bed arriving later this week.”

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Posted 1 year ago

“Tina responded promptly and resolved my query without any fuss. Thank you”

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Posted 1 year ago

“Olivia was very helpful and changed our delivery day for us over the phone. The process was very smooth. Thank you”

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Posted 1 year ago

Happy Beds is rated 4.6 based on 1,938 reviews