Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,938 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and fair prices”

Helpful Report

Posted 1 year ago

“Excellent service from Happy beds, delivery was quick and the bed quality was brilliant. Thank you to Lizzy she was very helpful with any questions I had.”

Helpful Report

Posted 1 year ago

“Good service,thank you Aimee for your kindly support. I will carry on purchasing some items from happy bed.”

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Posted 1 year ago

“Good value for money and most importantly a wonder customer service Team Chantel was absolutely wondeful. a credit to the company”

Helpful Report

Posted 1 year ago

“Truly abysmal customer service. Purchased a bed and paid an extra £25 for a specific delivery date (to room of choice), which confirmation email states gets you a 2-hour delivery slot to be notified in advance. Date selected as first day back from holiday and last day before school begins. Received a slot of 7am-9am, so cleared the kids room the night before to make space and set the alarm early to be up and ready. At 6.02am on delivery day I get a text saying timeslot no longer applicable. I contact both Happy Beds and their delivery company (Panther) to get a revised slot. Happy Beds are incapable of providing any information and the delivery company simply doesn't respond! ..... though delivery company does have the cheek to send another text at 9.33am saying "you will receive a time slot soon" (which I never did) and also (in caps) "CHARGES WILL APPLY FOR MISSED DELIVERIES", ignoring the irony of the fact that they themselves are the ones who have missed their own delivery!! Happy Beds disown responsibility for anything to do with the courier, and point immediately to their T&Cs, including the fact that they take no responsibility for the delivery company and the piece at the start of the T&Cs that says (and I paraphrase) if you don't like anything here then don't buy from us! - a salutory warning for anyone thinking of doing business with Happy Beds! The bed finally arrives after 7pm, a full 12 hours after 2-hour delivery window provided opened!! In the meantime I've had to stay in all day with the kids with zero food in the house (as first day back from holiday). And while I thought I would have all day to build the bed, I end up having no time until the weekend 4 days later ..... and kids room has been cleared, in line with the instructions on Happy Beds website. Do I get so much as a sorry from Happy Beds? No, just pointed to T&Cs saying delivery company is nothing to do with them ...... except that they chose the delivery company and they were paid the delivery charge!! Stay well clear and buy your bed elsewhere!”

Helpful Report

Posted 1 year ago

“I bought bed and didnt received my confirmation email. I texted customer service about it and next day Lizzy replay to my text and resent me my email. I'm very happy with quick and friendly service. Thanks Lizzy xx”

Helpful Report

Posted 1 year ago

“Had a problem with my remote and Aimee was very helpful. Really appreciate how quickly she resolved my issue!”

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Posted 1 year ago

“There was a little damage to the bed upon arrival, however Lizzy sorted out the replacement parts straight away. No problems here, good customer service. Thank you”

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Posted 1 year ago

“I called Happy Beds this morning and I was very happy that Liv is refunding me 5% on my mattress I purchased and code hadn’t tracked. Thankyou very much Liv, you’re a star.”

Helpful Report

Posted 1 year ago

“Great customer service from Aimee. Replied to my request to amend delivery date of a bed and emailed me to confirm this has been done. Thank you.”

Helpful Report

Posted 1 year ago

“Great and quick feedback”

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Posted 1 year ago

“Olivia in the customer service answered my request very quickly and dealt with my delivery date change promptly! Good service :)”

Helpful Report

Posted 1 year ago

“Very happy with happy beds. This is my 3rd mattress I am getting because of the great quality and support.”

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Posted 1 year ago

“Thanks Olivia, for Changing my order and amending delivery date in super quick time! Fantastic service . Craig, Herts”

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Posted 1 year ago

“One of the worst customer service experiences I have ever had! The bed got delivered over two weeks ago damaged, happy beds had been going back and forth with the manufacture to get replacement parts. After numerous chasing I finally advise them I just want a full refund as the manufacturer takes 5 working days to reply to their emails. Customer service told me it can't be any quicker, was rude, wouldn't allow me to speak to a manager or any other person on her team. Would avoid the company at all costs going forward!”

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Posted 1 year ago

“A part of my ottoman bed broke, I emailed them and sent photos, they replied straight away and sent me a replacement, great customer service thank you!”

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Posted 1 year ago

“Customer service is extremely responsive and very easy to talk to. 5 star service . I spoke to Aimee and Sophie and they were excellent”

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Posted 1 year ago

“Lizzy from customer services was very pleasant and helpful to assist me with my bed frame order.”

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Posted 1 year ago

“Extremely quick delivery, we couldn't believe how sturdy the bed was. Aimee was quick to get intouch after I'd contacted them about a missing piece, all resolved in less than 12hrs”

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Posted 1 year ago

“Was looked after by Chantel today , very polite and most helpful, thank you”

Helpful Report

Posted 1 year ago

Happy Beds is rated 4.6 based on 1,938 reviews