Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,938 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lizzy has been so helpful with me her customer care is second to none”

Helpful Report

Posted 1 year ago

“Customer service is very good. We had a few questions to help us make the right choice of bed before ordering. Aimee was very helpful and quickly answered our questions.”

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Posted 1 year ago

“Great customer service provided by Aimee in helping change our delivery date. Thank you!”

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Posted 1 year ago

“Very quick response to my message by Aimee - thank you”

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Posted 1 year ago

“I love my new Sherlock bed the service I received from both Aimee and Lizzy outshines it. They were so very helpful, quick to reply to my emails and understanding my needs. Thank you both so much.”

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Posted 1 year ago

“Lizzy replied quickly to my query regarding sizes of mattresses for guest beds.”

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Posted 1 year ago

“Excellent customer service from Melissa, Sophie and Jack at Happy Beds. We had a damaged sofa bed delivered and there was no issue whatsoever in arranging a replacement. Any emails I sent were replied to straight away which was fabulous! Our replacement was spot on and delivered very quickly. Highly recommend this company.”

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Posted 1 year ago

“Sophie was really helpful and very responsive in helping us arrange a new delivery date - thank you Sophie.”

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Posted 1 year ago

“Customer service was great. Super helpful and friendly.”

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Posted 1 year ago

“These guys really make you happy. Amazing customer support and patience. Would always buy from Happy Beds even if its less/more. Wish you the best.”

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Posted 1 year ago

“Spoke with Sophie to change a delivery date on my order. She was very efficient and helpful!”

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Posted 1 year ago

“This company seek garbage products made from cheap chipboard and send out damaged beds with missing parts and when you try to complain and send it back they make it so awkward for you and leave you hanging for days on end with giant boxes taking up your house saying they are waiting in the manufacturer to get back to them. Never buy from them. They are the worst.”

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Posted 1 year ago

“Excellent customer service from Sophie, who rectified my query (a mistake on my part) quickly and satisfactorily. Also very pleased with the product which was delivered on time 👍🏻”

Helpful Report

Posted 1 year ago

“Spoke to Lizzy on the phone today re a query about a mattress order. She was very efficient, helpful and friendly. My query was sorted promptly”

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Posted 1 year ago

“Quick fast customer service from Chloe regarding change of billing address.”

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Posted 1 year ago

“Melissa/Lizzy was super helpful in ensuring that my query was sorted and a refund issued after I incorrectly purchased something. Thank you for being so friendly and helpful!”

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Posted 1 year ago

“Really great customer service from Chloe. Quick and helpful.”

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Posted 1 year ago

“Ordered a "Tuscan White Wooden Staircase Bunk Bed". Scheduled it to arrive the day before our childrens birthday, so we could take their room apart and set it up on their birthday whilst at school. We arranged this a month in advance, paying extra for the named day delivery - and checked a few days in advance to ensure all was on track and was assured it was. We got a 2 hour timeslot the night before from Pather Logistics, but upon checking the tracking the next morning it said 'Delivery Unsuccessful' due to incorrect weights and dimensions. I chased it numerous times for hours, only to be told it wouldn't be delivered - wasting a day off spent at home to receive it. Was then told it would be arriving the following day, and they would try and prioritise delivery - only to watch it circle around us nearby for hours until it turned up in the afternoon, so we had to spend almost all of our childrens birthday in chaos and unable to celebrate due to HappyBeds and Panther Logistics letting us down. Also - it states it takes 2 hours for 2 people to assemble it. Absolute nonsense, it takes at least 8 to 10 hours. It can't be assembled in position as you need to access all around it, and it weighs almost 200kg (~30stone) so required even more people to move it finally into position. We are happy with the bed now - it's just a shame for the failed delivery, wasted time and a spoiled birthday. Lizzy and Livia were very friendly and helpful, but that doesn't help when the compay can't deliver as agreed. Be wary of purchasing if you need it on a specific date. Also be mindful it takes a LOT longer than specified to assemble. The bunk bed itself is great and the kids love it. It is very sturdy and just what we wanted. If it wasn't for the poor delivery and assembly experience meaning we weren't able to celebrate our childrens birthday until the day after due to the delivery shambles and having to have a bed assembled on their birthday to sleep in, this would be a 5 star review. HappyBeds - sort our your delivery company, as they are costing you poor reviews. Your team and the bed are great, the delivery let you and us down. The order number is #1000507021 to save HappyBeds saying they can't identify the order, which seems to happen on most reviews here.”

Helpful Report

Posted 1 year ago

“Have had a mixed experience with Happy Beds and so was thankful to have a good customer service agent to support me. The quality of the bed and mattress themselves don't seem to be the highest, with a few loose threads on the headboard and a slight tear in the mattress seam, but not enough to warrant returning and for the overall price I suppose I can't complain too much. Frustratingly, 3 parts that appeared to be missing had actually been packaged in the headboard but with no mention of this in the manual, and which weren't discovered until the following day after contacting customer services. I appreciate this fault lies more with the manufacturer, but is something that has hopefully been fed back as I can't be the only person to have been confused by this. I had also initially been told the bed and mattress would be delivered separately, then told these would come together by the same courier, but in fact actually did arrive separately. Fortunately someone was in to receive both but communication around this wasn't the best. I have to say though that Chantal who dealt with my queries was very understanding and pleasant, so thank you Chantal for being helpful and making things easier on the whole. While I wouldn't go out of my way to recommend Happy Beds, it's fair to say they do offer reasonably priced beds and mattresses with a helpful team to support a less than perfect logistical operation.”

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Posted 1 year ago

“What a great company service sales and goods all excellent ! I purchased a white divan bed and matching headboard on delivery my headboard had a dirty mark on the corner i emailed and Jack arranged a new headboard to be sent what fantastic aftersales I would recommend this company for its price quality sales and aftersales what a great company! Thank you Jack 😍”

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Posted 1 year ago

Happy Beds is rated 4.6 based on 1,938 reviews