Handy Labels Reviews

Name: Handy Labels
Rating: 4.92

4.9 Rating 1,553 Reviews

98 %

of reviewers recommend Handy Labels

4.9

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Handy Labels:

When it comes to printing labels and stickers, we think we are quite good at what we do - but we thought it would be better if we let some of our previous customers tell you about us instead!

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Handy Labels 5 star review on 21st September 2024

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service, great quality product. Many thanks”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Sophie! It makes our day to hear that you found our product quality great and service fast. You're welcome! 👍

Posted 1 year ago

“I ❤️ Handy Labels, I have been using them for years. I always receive GREAT customer support, and GREAT quality stickers at a GREAT price!”

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Posted 1 year ago

Thank you for your kind words! It makes our day to hear that you had a great experience with us and that we managed to help produce excellent quality labels for you. We look forward to your next order! 👍

Posted 1 year ago

“Unfortunately, our self-cling stickers were delivered unguillotined and as we need them for an event this weekend, we are now going to have to guillotine them ourselves at home, which is likely to be difficult as the margins between the stickers are so small. Handy Labels say that this is our fault for not understanding their website properly and specifying that we needed them guillotined (which would cost extra) but I feel that the information on their website could have been a lot clearer. In any case, how many people would want unguillotined labels? They did offer to guillotine them at additional cost if I sent them back but timescales do not permit this. Very disappointed with the company's response. Will not be ordering from them again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We don't like hearing from dissatisfied customers, which is why our team contacted you before your review was submitted to explain the issue and see if we could find a resolution. The product you have received has been produced to your order specification, as our labels are supplied kiss cut, on sheets as standard. They are still cut to your size ordered and can be peeled from the sheet and applied. We have many mentions of the way we supply our stickers on our website, including our help and support pages. We also have different contact methods, including our online chat, telephone and emails which all get replied to swiftly. Our friendly team is always happy to answer any questions you may have. If you wanted die cut (individually supplied) stickers, you would have needed to order directly through our die cut page https://www.handylabels.co.uk/products/specialised-products/die-cut-stickers.html Unfortunately, this service is more expensive as it takes our team additional time and material to produce your stickers in this way. However, we never like to leave a customer unhappy and we apologise for the inconvenience this has caused. This is why our team reached out to talk you through it. We would be more than happy to answer any more questions via the telephone or email if you wish.

Posted 1 year ago

“The look of the product was great but the adhesive for my stickers was pretty shonky and wouldn't adhere to a number of surfaces from wrapping paper to cardboard.”

Helpful Report

Posted 1 year ago

We appreciate your feedback, thank you. It's great to hear that you found our products look great. We are sorry to hear that you have had some issues with the adhesive. The material you ordered is a general-purpose adhesive and is a thicker material. Whilst it works well for a lot of uses, it won't be the right fit for all. This is why we offer a free sample pack service for customers to test the materials before placing an order, all completely complimentary! 👍

Posted 1 year ago

“Excellent quality product Excellent speed of delivery Excellent service A rare treat these days - Much appreciated”

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Posted 1 year ago

Thank you for your fantastic feedback, Kevin! It's great to hear that you found our product, delivery and service excellent. You're very welcome! 👍

Posted 1 year ago

“My stickers are amazing! I will 100% be ordering again. The Handy Labels team were so friendly and also really helpful throughout the ordering process. I honestly couldn’t say one bad thing about my experience with Handy Labels. Thanks again!”

Helpful Report

Posted 1 year ago

Thank you for your 5-star review, Ava! It makes our day to hear that you can't say one bad thing about our company and that you will be placing another order with us. We appreciate your returning custom! 👍

Posted 1 year ago

“Great website full of helpful information, especially good if you’re new to labels (which I am) very quick delivery and the labels are excellent quality. Some tweaks needed my end to make the print stand out more, the team couldn’t be more helpful in resolving my design issue. I have ordered more labels and will continue do so in the future.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We're so pleased that you found our website informative, our labels excellent and delivery quick. We appreciate your returning custom! 👍

Posted 1 year ago

“I won't be using Handy Labels again. I placed an order 3 weeks ago and upon chasing in the past week I was told that there was confusion over my artwork and therefore they did not action the order. I had no one contact me to let me know what was happening with my order and I still haven't received this order although I was advised the order was dispatched the same day. Poor service and poor communication.”

Helpful Report

Posted 1 year ago

Good afternoon Naomi, I'm sorry you feel you have been let down and won't be using Handy Labels again. This is not what we like to hear, especially when we all work tirelessly hard on a daily basis for our customers; we want all of our customers to return after a happy shopping experience. Please let me respond with the factual timeline and series of events to ensure any potential customers have a clear overview of the service and communication we offer to all of our customers. You placed your order on Friday PM, 30th June. A member of our artwork team emailed a PDF proof for approval to you on Saturday, 1st July. Most importantly, red flagging the fact your artwork files had tiny text, which was below our printing recommendations, informing you that legibility could be an issue. We could've been less attentive and not mentioned the fact that you may not be able to read the text on your printed labels, but we like to think by going that one step further puts us ahead of our competition and is good customer service to ensure you receive the best-printed job possible. You decided to ignore our 'concerns' and Approved your PDF proof. Moments after approving your order, you sent another email asking if there was a possibility of making the text bigger on your artwork file. We managed to remove your order from the production queue and even helped you establish what text areas of your artwork needed to be increased in size through a series of screenshots. From our point of view, the order was very much back with you to arrange for amended artwork to be supplied for a reproof. The next time we heard from you was on the 14th July, with an email asking the status of your order. A member of our customer services team contacted you immediately to resolve the confusion regarding your order. You said the order was approved, and it should've been printed with the small text; this was the confusion, as it was unclear to us. We added your order straight into production on the same day and managed to print, finish and despatch your order within 4 hours of your approval. We contacted you again on the 17th July to inform you your order was printed, finished and despatched the same day and it would be with you the next day and apologised for any confusion on our part and any inconvenience caused. To say we were surprised to receive a 1-star review for 'our poor service and poor communication' is an understatement. We're really not sure what else we could've done differently. We appreciate mistakes happen, we're human, after all, but we always do try our utmost to offer excellent service.

Posted 1 year ago

“great easy process and love that they're a sustainable option, but still affordable.”

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Posted 1 year ago

Thank you for your kind words, Emma! We now how important cost-effectiveness and sustainability is to our customers, so we will always do our best to offer a product that fits this. 👍

Posted 1 year ago

“Great quality! Super fast to be processed and very helpful!”

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Posted 1 year ago

Thank you for your 5-star review! It makes our day to hear that you found our service super fast and helpful and quality great. 👍

Posted 1 year ago

“Very Happy with the service, speed, communication and delivery. The design app is very useful.”

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Posted 1 year ago

Thank you for your fab feedback, Sally-Ann! We love to hear how customers found our design tool, as it is a new service we are offering. We are pleased to hear that you are very happy with the service and product received! 👍

Posted 1 year ago

“Excellent service and speed. With a complex order it was made very easy and done exactly how we wanted. Love the fact that they give you a preview so you can check. Highly recommend!”

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Posted 1 year ago

Thank you for your 5-star review, Nav! Complex orders are a fun challenge for us, so we are always happy to help. Thank you for recommending us to others! 👍

Posted 1 year ago

“These people are the best. Their service is amazing, they are super attentive and reply kindly to any doubts, and they always deliver everything perfectly on time!.”

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Posted 1 year ago

Thank you for your kind words, Sara! We are so pleased to hear that you found our service amazing, and our team supportive. 👍

Posted 1 year ago

“Handy Labels demonstrate me that my dream can be put on a label. My Labels are gorgeous. Many thanks to all the Team from Handy Labels.”

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Posted 1 year ago

Thank you for your fab feedback, Raluca! You're very welcome, it makes our day to hear were making your dream happen. 👍

Posted 1 year ago

“Perfect prints! Making sure to leave a review because you never really know what you're getting when it comes to ordering prints online. Customer service was great and so was the product. Really happy Thankyou!!!!”

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Posted 1 year ago

Thank you for your kind words, Alexandra! As a small business, we really appreciate your review, as it helps us so much. We look forward to offering the same high quality product and service for your future orders! 👍

Posted 1 year ago

“Thank you for the excellent window labels. The print quality is very professional, along with the very professional and friendly staff.”

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Posted 1 year ago

Thank you for your 5-star review, Catherine! It makes our day to hear that you are happy with your window stickers. We look forward to your next order! 👍

Posted 1 year ago

“Absolutely delighted. Easy website to use and great product.”

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Posted 1 year ago

Thank you for your fab feedback, Victoria! We hope to offer the same level of quality and easy service for your future orders. 👍

Posted 1 year ago

“Great service, Great Product Super helpful staff 5*”

Helpful Report

Posted 1 year ago

Thank you for your 5-star review! We do our best to offer a helpful, supportive service to our customers, as ordering stickers should be an enjoyable experience. This makes your review even more special! 👍

Posted 1 year ago

“Easy to use, excellent value, and super fast turnaround. Perfect thank you.”

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Posted 1 year ago

Thank you for your kind words, Ruth! We're so pleased to hear that you found or website easy to use and our service perfect. You're very welcome! 👍

Posted 1 year ago

“Amazing quality labels for our school books. And so easy to apply and arrived quickly. Will use this company again for more labels for school.”

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Posted 1 year ago

Thank you for your fab feedback, Joanna! It makes us very happy to hear that you had such a positive experience with us and that you will be placing orders with us again. 👍

Posted 1 year ago

Handy Labels is rated 4.9 based on 1,553 reviews