HandyExperts Reviews

Name: HandyExperts
Address: Unit 107, 61 Victoria Road,, Surbiton
Rating: 4.79

4.8 Rating 1,135 Reviews

90 %

of reviewers recommend HandyExperts

Company Reviews

Metrics

Info

4.8

Based on 1,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0330 912 2323

Email:

info@handyexperts.co.uk

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HandyExperts 5 star review on 2nd September 2021

Dennis Tagmount

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I must admit that at first i thought this company was rubbish!! had a few hick up with mis-communication but decided to stick with them and I'm glad i did! The man that came out only took 20 minutes to fit my cat flap and i am delighted with how it looks. i must say however if you have parking restrictions of any kind please stress this as the company charge from the minute they turn up at your door, so if it takes 15 minutes to find a parking space you are still being charged!!! my advise would be DO NOT SIGN ANY PAPER WORK UNTIL THEY ARE IN YOUR HOME READY TO START WORK!! as they use this as proof of time that work has started. If for instance you are charged by the half hr and your handy man goes over by say 10 minutes you will be charged the full hour, so i suggest that if this is the case have your handy man do something else that needs doing/fixing as you have already paid for that hour. On a whole i would definitely use this company again.”

Helpful Report

Posted 12 years ago

“if it was for the office service I would give *5 and would also recommend them”

Helpful Report

Posted 12 years ago

“All the assistants when phoning went that extra mile to help, I was surprised and very pleased with the way I was treated. Amazing customer service. I was unsure about what work was needed and what parts might need to be ordered. It was all explained to me and various prices for the parts were also offered (economy and above) which was good as I am on a budget. Gas check certificate for half price when combined with the plumbing work was a nice touch too. Perhaps they are not the cheapest on the market but they are reasonable when compared to a lot of other big plumbing companies. I hold back one star for them not offering the cheapest service. I would use them again as the telephone assistants were so friendly and helpful, the work was done soon after I called, and overall I was very impressed by the service. Keep up the good work.”

Helpful Report

Posted 12 years ago

“Arrived bang on time, quickly summarised the problem and called to order necessary parts before explaining what was required and going to collect the parts. Made the repair quickly and cleaned up afterwards - very impressed by the standard and speed of work.”

Helpful Report

Posted 12 years ago

“Exactly what it said on the tin. Needed a boiler service. They were easy to deal with, flexible, turned up on time and did the job. Was userful for them to send me a reminder the following year by text to remind me to have it done before the winter set in this year. Thanks”

Helpful Report

Posted 12 years ago

“Very personable staff on the phone & making appointment was easy (even as an emergency Saturday booking!). Electrician who conducted work was fast & professional - mending items & even clearing up afterwards. My only grumble would be that they arrived several hours earlier than arranged which made it difficult to be home at the right time. However I got a call 1/2 hour beforehand to say they were on their way so could rush back. Overall though, very good service”

Helpful Report

Posted 12 years ago

“We had our bathroom lighting completely refitted, very tidy job, by a very personable electrican keeping me fully informed at all stage sof the job in relation to what fittings what were being installed and why previous fittings had failed. Call centre also very helpful setting up the bookings.”

Helpful Report

Posted 12 years ago

“I was very impressed with the service I received through from calling to enquire about getting the boiler serviced and repaired though to the quality of the work. I would definitely use this company again for both work and home.”

Helpful Report

Posted 12 years ago

“My central heating boiler packed up when I tried to switch it on the other week. So with great anxiety I looked at getting someone in to look at it. To my surprise this was extremely easy and no difficult questions were asked, unlike other front companies that are passing work to third party contractors. I was given full reassurance that someone would call to confirm the appointment time (as they did straight away) and attend to the problem as agreed with no fuss. I phoned the office during the job time slot, as I was away. The office said that yes a heating engineer was attending and they would ask him to call me. Within 5 minutes the engineer (Andy?) was on the phone telling me concisely what he had done, what the problem was and how long he was on the job. Excellent work from all involved, no faffing and the invoice was sent with a day or so. Complete satisfaction from my side, keep up the good work guys - many thanks.”

Helpful Report

Posted 12 years ago

“Fixed a problem with my plumbing connection under the sink when I bought a new washing machine. Great service, engineer was very friendly, knowledgeable, did a good job and gave good advice for the future. Would definetly use again and recommend to a friend. BG”

Helpful Report

Posted 12 years ago

“Helpful and knowledgable call centre staff and quick call out Got to the problem quickly Still waiting on a new quote, which has been several days which isn't so good, but would use them again”

Helpful Report

Posted 12 years ago

“The engineer arrived exactly on time agreed, even though he had to wait in his van for 20 mins! Checked the problem quickly and arrived at a solution equally quickly. Would definitley use them again!”

Helpful Report

Posted 12 years ago

“I rang and was told I could have the gas safety work done the next day. By adding the boiler service I was given a discount. An appointment was made in a convenient time slot to suit us and we were telephoned 1/2 before. The work was then checked by a supervisor the next week, again at a time to suit us. I will definitely use this service again. Pam Lockley”

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Posted 12 years ago

“Very pleased with the service. Great customer service too! Highly recommended!”

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Posted 12 years ago

“I felt the costs were excessive but I cannot fault their customer service and professionalism. They came when they said they would and confirmed fees in advance. They did the job thoroughly (I believe) and I felt confident in what their engineer told me.”

Helpful Report

Posted 12 years ago

HandyExperts is rated 4.8 based on 1,135 reviews