Handles4Homes Ltd Reviews

Name: Handles4Homes Ltd
Rating: 4.77

4.8 Rating 4,076 Reviews

96 %

of reviewers recommend Handles4Homes Ltd

4.8

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Handles4Homes Ltd:

Handles 4 Homes are not just another online company selling handles - we are passionate and enthusiastic about what we do - put us to the test and we will find you the correct and best value door furniture and ironmongery for your project, large or small. We supply an enormous variety of door furniture, including all the UK's best known brands such as Heritage Brass, Carlisle Brass, Eurospec, From The Anvil, Ludlow Foundries, Zoo Hardware, Atlantic Handles, Croft Hardware, Finesse Hardware, Excel Hardware, Hafele, Eurolite, Primalite, Frelan Hardware, Manital and many more. Our friendly advisors are brimming with decades of valuable knowledge, and we are here if you need us. Contact us by telephone, email or live chat and we will do our very best to make your purchase as painless as possible. Door furniture made easy - at Handles 4 Homes.

Visit Website

Phone:

0118 982 9170

Email:

sales@handles4homes.co.uk

Location:

Unit 17 Easter Park, Benyon Road, Reading
RG7 2PQ

Write Your review

Tell us how Handles4Homes Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Handles4Homes Ltd 5 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items turned up a day late which caused issues as a carpenter had been booked. Items when received were of a good quality. Would I use them again? Probably not.”

Helpful Report

Posted 8 years ago

“Handles were basically OK BUT, 1 screw was badly made with no slot and all the handles needed lubrication. The spring back was too strong so I removed one spring from each pair and in doing so the circlip of one immediately broke as it was over-tempered and too brittle. Summing -up, overall good handles let down by details requiring work that should not have been necessary.”

Helpful Report

Posted 9 years ago

“When placing my order I was given the option of delivery instructions . I asked for it to be left with one of two neighbours and gave their addresses accordingly. When I returned from work I found that the package had been taken back to the royal mail depot . This meant that I had to make a journey to collect it and I now have to make a separate visit to my client to fit the handle set because I left too early the next day to collect it . As a busy Trade's man I cannot wait around for a delivery so trusted delivery options are essential .”

Helpful Report

Posted 9 years ago

Hi Mr.Gorton, Thank you for your review, we are sorry to hear that your delivery was not left as instructed, however because the order was of small value, you chose it to be sent via Royal Mail, which then makes it a little less flexible on delivery instructions. the majority of our deliveries are made using Interlink or DPD, who offer a 1st class delivery service which informs customers all the way, including the Predict service which is fully controllable by you the customer. Unfortunately it was Royal Mail that was selected on this occasion. We do hope this experience doesn't deter you from using us again, Kind Regards Adam Handles 4 Homes

Posted 9 years ago

“Having placed my first order with Handles for homes i was disappointed with the service provided. The company at no point made it clear on their website or when i placed my order that orders placed after the 18th December wouldn't be dispatched until Jan 2016. Having placed my order around this time i was expecting to be in receipt of my order before the end of Dec in order to complete a project. If the company had made this clear i would have purchased my item elsewhere”

Helpful Report

Posted 9 years ago

“Product offered several options wrt to colour. On delivery, the colour was wrong. The company explained that they don't have the options, despite offering them . Not sarisfactory.”

Helpful Report

Posted 9 years ago

Hi Aisling, as already discussed in our emails, the product option selector was showing as matching black, not matching black nickel - these electrical options are to determine the colour of the plastic parts of light switches and sockets. We understand that this can be misleading and offered you a full refund and collection. Please let me know if you would like us to organise this. Kind Regards Adam Handles 4 Homes Ltd 0118 982 9170

Posted 9 years ago

“It may be that the overall rating is unfair, but I had expected to receive my small purchase by now: it was ordered on 17th August. I have emailed you but, as yet, have received no reply: it is, however, the Bank Holiday Weekend. I'm only waiting for a Kirkpatrick Bell Push. Perhaps, like the ubiquitous cheque, it is in the post! I look forward to receiving it. Margo Weston”

Helpful Report

Posted 9 years ago

“order not received - refund please”

Helpful Report

Posted 9 years ago

“The door handle was a repeat order which was originally placed by my brother-in-law. However the description of the metal finish was insufficient to get the right finish. A code/metal finish would help to get the order right first time.”

Helpful Report

Posted 9 years ago

Hi Spencer, Sorry to hear that you have had issues with the stainless steel handle finish, i have checked the product and have improved the descriptions so that there is more clarification between satin and polished finishes. Thank you for your feedback, please let me know if you require any items exchanging. Kind Regards Adam Copsey Handles 4 Homes Ltd

Posted 9 years ago

“I haven't received the goods yet”

Helpful Report

Posted 9 years ago

“When placing order we gave delivery instructions. On return from short break we were very unhappy to find that the expensive parcel was just left on the doorstep.”

Helpful Report

Posted 9 years ago

Hello Jane, Thank you for your review. Have to admit we are a little confused, after checking the history of the tracking with DPD, your order stated ' call if not in on delivery' - our carrier DPD provide a predict service which gives the customer a warning email /text the night before, then another update on the morning of delivery?....you signed for the parcel the next day at 3.30... Please let me know if this is incorrect, Thank you Adam Handles4homes

Posted 9 years ago

“Received Glass Door handles, however one was broke. Forwarded photo of damage also photo of mouldy box which handle was in. Was promised a replacement handle would be with me the following day (last Wed 27/05)..... still not received!!”

Helpful Report

Posted 9 years ago

“My email correspondence says it all. Not a productive experience.”

Helpful Report

Posted 9 years ago

“Ordered items, stated would take 2 -5 days to be delivered. I had to chase to find out what was happening with order. Told it would be Wednesday. Wednesday arrived I contacted again told not arrived, would be Friday. Took 10 days to deliver. I had to do all the chasing.”

Helpful Report

Posted 10 years ago

“Product ok but was charged £3.20 postage for what cost 6p. Emailed airing frustration but ignored. Disappointed.”

Helpful Report

Posted 10 years ago

“Only ordered because the item was in stock. Got an email not in stock, did offer an unsuitable alternative but no refund. Ordered on the 22nd Jan, delivery date sometime after 11th Feb. I run a website and always take any out of stock items off the website to prevent this happening - taking money then not delivering. - it's almost fraud. If you don't have the item don't take the money. In this instance I'm willing to wait for 20 days because it's only a few pounds.”

Helpful Report

Posted 10 years ago

Hi Andrew, Thank you for your review. We are sorry about the stock issue with your 2no mirror pulls, we state that our delivery on this product is 2-5 working days and they would normally be despatched within 24 hours - however the manufacturers had run out of stock hence the email. We do carry large stocks of products, but unfortunately owing to the sheer volume of products available on our website, we do from time to time get caught out by suppliers suddenly being out of stock on certain items. A full refund was and is always available to you, but as you have agreed, we will send the item when it arrives. Best Regards Adam Handles 4 Homes Ltd

Posted 10 years ago

“Placed my order on 23rd Dec, got confirmation via e-mail. Then nothing, Sent e-mail on 2nd Jan asking about order progress. As of Jan 5th still waiting for any kind of response.”

Helpful Report

Posted 10 years ago

Hi Alan, Thank you for your review, you should now have received your order. You placed order and also emailed us during our Xmas shutdown, hence the absence of a reply then. We emailed you on the 5th explaining so will assume that you now have your order. Hopefully our absence didn't cause you too much inconvenience, and thank you for using Handles 4 Homes. Kind Regards Adam Copsey

Posted 10 years ago

“Placed my order on a Tuesday by the following Tuesday had to phone and ask where my goods were, told still in the warehouse arrived 2 days later, a simple text or e- mail would have been nice informing me of the obvious delivery problems. Not good enough Hanles4Homes.”

Helpful Report

Posted 10 years ago

“Ordered about £120 worth of door fittings from this concern who appear to offer price matching. I advised them of a less expensive supplier at the time but received no reply and price not matched. Two fittings arrived slightly faulty and I advised them. I was told that replacements would be sent and that I could keep the originals. Subsequently told they wanted the originals back. These might have been useful as future spares as I had assumed the initial offer was compensation for inconvenience and need to stay in to await the second delivery. Company appears to say one thing, yet do another. Overall not too impressed.”

Helpful Report

Posted 10 years ago

“Order took just under 7 days to arrive although I did place my order on a Friday teatime, I would have thought the order would have been picked up on the following Monday and despatched that day but I had to contact on the Wednesday and ask why I hadn't received any confirmation of despatch and was told there had been a delay!!!. If there is a delay why no contact to let me know? On receipt of the order I realised one item I ordered was the wrong thing and contacted their Sales via e-mail as per their guide in FAQs but have had no response to date which is 1 and half days later as I write this. Simply not good enough to stay in a competitive business”

Helpful Report

Posted 10 years ago

“Having placed my order the previous Friday a.m. and having not received any despatch details via email I contacted your chat line on the Tuesday morning to see how my order was progressing and was told it would be with me by Thursday. About 13.15 the same day, as I was about to go out the package arrived. I spoke by phone to your company about this situation and received very little sympathy, with the blame being put on 'an internet problem' Subsequent checks on the tracking service which had been emailed to me apparently very soon after my morning call, and which I had no reason to be checking after the phone call, showed that the shipment had been despatched the previous day and was in fact out for local delivery to me at the time of my call. I have no problem with the goods themselves or FedEx but something certainly went wrong regarding my despatch notification.”

Helpful Report

Posted 11 years ago

Hello Peter, Thank you for your review, i have looked into the episode and the goods were despatched next day for you, but for some reason our system that day didnt trigger the usual 'despatched' email that customers receive. We are pleased you were in to receive your parcel and apologise for any inconvenience we caused you in this matter, Best Regards Adam handles4homes.co.uk

Posted 11 years ago

Handles4Homes Ltd is rated 4.8 based on 4,076 reviews