“We had broken down on the M25 and the speed and conituious check in from the call centre on how we were, really reassued me and made for a great customer experience.”
Hi Kirsty, thank you for your feedback. We're happy to hear you found the experience great, you were checked upon, and made to feel reassured. Best wishes the Halfords Breakdown Team.
“Just renewed my breakdown cover for the second year. Easy to renew and helpful service from customer service when checking the cover required. Although fortunately I have not had the need to use the breakdown service I like the fact that the service uses independent garages and recovery businesses.”
Hi David, thank you for taking the time to comment and leave a review, we're please to hear you've renewed for another year, and you found the customer service helpful. Best wishes the Halfords Breakdown Team.
“Bought a breakdown cover policy to start my car at home. I bought it the day before - waited 24 hours then tried to get them out. They insist that the cover doesn't start today. I sent them 4 emails including the policy document which has the date on it.
3 hours later they are still procrastinating and now I am having to fork out another 75 pounds on Uber to make sure I can make it to an appointment.”
Hi Jonathan, thank you for getting in touch. On this occasion we understand you have now been assisted. One of our Customer Services team has tried to contact you today to discuss your experience further, however we have been unable to make contact with you, we will attempt to reach you again tomorrow. Best wishes the Start Rescue Team.
“easy to arrange. Did it on line. Car due for full service soon. Am with ford dealership, v expensive and I have used halfolrds servicing in the past so am goiung back.”
“My car wouldn’t start. I didn’t know why. When the mechanic arrived my car was jump started and he told me to get a new battery, then he drove away and for some unknown reason my gear box wouldn’t work. I called back but they said I’d have to pay again. So I’m stuck here in my car waiting for a tow truck from a local garage.”
Hi Suzanne, we're sorry to hear of your expeirence, your comments have been passed to a member of the customer services team, we have requested that they contact you to disuss your concerns further. If however there is anything we can help with in the meantime then please don't hesitate to contact us. Best wishes the Halfords Breakdown Team.
“I went on line to organise my breakdown cover and it was very easy to do. An email came through immediately with all the documentation, which I printed out for my records. The whole procedure was simple and quick. I now have peace of mind in case I need breakdown recovery.”
“Because I have no real complaints about the service received.
The ONLY strange thing was that staff at Halfords garage (where I was taken for repair) were unaware of the Breakdown service. That was unnerving .... and I still wonder why that happened .”
“Very easy to join the breakdown cover scheme. Benefits appear to be good. Obviously not used the actual breakdown service however pleased to have the cover.”
Hi Andy, we're sorry for any inconvenience caused, upon investigation it appears a customer entered the wrong email address when taking out a policy, this resulted in the email invitation to leave a review being sent to you. The customer has since updated their email address to the correct one, so there should be no further communication from us. Apologies again, best wishes the startrescue team.
“ease of use for purchase, have had this breakdown cover for 4 years and never had to have a breakdown call out, so i think its a bit unfair asking for a review on a purchase that you have never used”
