“I think it's great halfords of a breakdown service which I can have everything under one umbrella.
Good price is too well recommend halfords for all your motoring needs.”
Hi Malcolm, thank you for leaving a review. We're pleased to hear that you were able to get the breakdown cover you needed at a price you found competitive. Best wishes, the Halfords Breakdown Cover Team.
“I broke down last year and the response was fantastic, from the call handler to the breakdown operator. They responded quickly, gave me tracking details so I could follow progress, recovery driver diverted from a previous trip to attend and arrived within half an hour, I was home within an hour of my first call. Many thanks”
Hi Philip, thank you for taking the time to leave us a review. We're pleased to learn that you were happy with the assistance we provided when you broke down last year, and that we were able to get you home quickly. Best wishes, the Halfords Breakdown Cover Team.
Hi David, thank you for your positive feedback. We're pleased to hear you find us competitive, and trustworthy. Best wishes the Halfords Breakdown Cover Team.
“We had broken down on the M25 and the speed and conituious check in from the call centre on how we were, really reassued me and made for a great customer experience.”
Hi Kirsty, thank you for your feedback. We're happy to hear you found the experience great, you were checked upon, and made to feel reassured. Best wishes the Halfords Breakdown Team.
“Just renewed my breakdown cover for the second year. Easy to renew and helpful service from customer service when checking the cover required. Although fortunately I have not had the need to use the breakdown service I like the fact that the service uses independent garages and recovery businesses.”
Hi David, thank you for taking the time to comment and leave a review, we're please to hear you've renewed for another year, and you found the customer service helpful. Best wishes the Halfords Breakdown Team.
“Bought a breakdown cover policy to start my car at home. I bought it the day before - waited 24 hours then tried to get them out. They insist that the cover doesn't start today. I sent them 4 emails including the policy document which has the date on it.
3 hours later they are still procrastinating and now I am having to fork out another 75 pounds on Uber to make sure I can make it to an appointment.”
Hi Jonathan, thank you for getting in touch. On this occasion we understand you have now been assisted. One of our Customer Services team has tried to contact you today to discuss your experience further, however we have been unable to make contact with you, we will attempt to reach you again tomorrow. Best wishes the Start Rescue Team.
“easy to arrange. Did it on line. Car due for full service soon. Am with ford dealership, v expensive and I have used halfolrds servicing in the past so am goiung back.”
“My car wouldn’t start. I didn’t know why. When the mechanic arrived my car was jump started and he told me to get a new battery, then he drove away and for some unknown reason my gear box wouldn’t work. I called back but they said I’d have to pay again. So I’m stuck here in my car waiting for a tow truck from a local garage.”
Hi Suzanne, we're sorry to hear of your expeirence, your comments have been passed to a member of the customer services team, we have requested that they contact you to disuss your concerns further. If however there is anything we can help with in the meantime then please don't hesitate to contact us. Best wishes the Halfords Breakdown Team.
“I went on line to organise my breakdown cover and it was very easy to do. An email came through immediately with all the documentation, which I printed out for my records. The whole procedure was simple and quick. I now have peace of mind in case I need breakdown recovery.”
“Because I have no real complaints about the service received.
The ONLY strange thing was that staff at Halfords garage (where I was taken for repair) were unaware of the Breakdown service. That was unnerving .... and I still wonder why that happened .”
“Very easy to join the breakdown cover scheme. Benefits appear to be good. Obviously not used the actual breakdown service however pleased to have the cover.”
