HAB Hearing Reviews

Name: HAB Hearing
Address: 22 Belton Road, Silsden, Keighley, United Kingdom
Rating: 4.91

4.9 Rating 7,035 Reviews

99 %

of reviewers recommend HAB Hearing

4.9

Based on 7,035 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About HAB Hearing:

Welcome to HAB Hearing, we supply the widest range of hearing aids and related accessories from the biggest brands along with our popular ear wax removal service.

We supply Phonak, Oticon, Widex, Starkey, ReSound, Signia, Unitron, Rayovac, Duracell and Power One amongst others - our aim always is great value and excellent experience!

Ear wax removal is by microsuction, irrigation and dry removal. It is generally available within a couple of days, is superfast with instant relief!

Visit Website

Phone:

01535 279285

Email:

help@hab.online

Location:

22 Belton Road,
Silsden,
Keighley
United Kingdom
BD20 0EE

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HAB Hearing 5 star review on 5th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty mediocre service. Paid for special delivery to receive it before Christmas. Didn't receive the item until after Christmas as they didn't have it in stock. Had I known this I would have found a different stockist. Website failed to inform that they were out of stock.”

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Posted 2 months ago

Hi Alex, if you were justified in your comments and views I'd take that on the chin, we are not perfect but we do try to offer an excellent service, most people are pleased with what we do. So, in perspective, you ordered the item on Friday 20/12 at 4.45pm. We were shipping 23/12, then 27/12 and 30/12 on a skeleton service through the Christmas period. On the listing for this product we state this; N.B. Most items we supply are on the shelf and ready to ship same day / next business day. However please note that items in the Wireless and the Chargers sections have many variations along with lower sale volumes, meaning we MAY need to order in. Please anticipate an extra 3-4 working days shipping time for this type of order, we will of course ship at the earliest possible opportunity and would rather under promise and over deliver than the other way around! Based on what we state on our website we ask if you place an order to anticipate a bit of a lag on delivery for this type of item. You obviously did not read and digest the information. The manufacturers had already closed for replenishment of stock at that point anyway. Yes I'm sorry you did not read the information we supplied and misunderstood, but I have on this occcasion to state I think your negative review is a little misplaced. You are of course entitled to your own view regardless of my thoughts! Regards, Paul

Posted 2 months ago

“Service was prompt”

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Posted 4 months ago

“Wearing two in ear aids 12 hours a day they last 5 days good value.”

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Posted 6 months ago

“Very good delivery time from placing order. Only problem several batteries only lasted a few hours, in one case it was only minutes.”

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Posted 9 months ago

Hi Janet, it's always possible there is a problem with the batteries, however we have not received any comments from any other purchasers. There isn't a lot to go wrong with batteries to be honest, more typical is a contact issue on the hearing aids, moisture, wax or skin flake ingress at either microphone or receiver level, actually more at receiver level (the part that sits inside the ear canal) where conditions are more hostile. If you have batteries from another batch please try them for comparison and let us know how you go. Happy to test the batteries at our end too, if they prove faulty we will replace. Please keep us posted, and if you need advice don't hesitate to contact us directly at help@hab.online, happy to help and guide. Regards, HAB Team

Posted 9 months ago

“Not sure about these. I purchased them on the basis they were Rayovac (which they resemble) but I don't know the manufacturer. A bit disappointed this was not clearer on the website. I trusted HAB which I have used for a number of years and I will just have to wait and see how they perform.”

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Posted 1 year ago

Hi Stewart, I'm not sure what you are saying. We state on the listing these are a white label product manufactured by Rayovac, either you believe us when we say that or you don't. You could have paid an extra £2 for the total order with Rayovac branding but you chose the white label product, based on our statement that is what they were? For the record they are what we say they are, I'm not sure why you would doubt that, and we certainly are not in the business of misleading our customers, especially over such a small amount of money, what would be the point? As for a lack of clarity I don't think we could have been more explicit but feel free to email us with alternative wording that would make it clearer.

Posted 1 year ago

“Hello - I would write a review, but I only looked at them once. When I came to replace my domes, I found that I must have discarded them. Silly old sole! I will reorder, and let you know how I got on. Geoff Found them at last - They are ok, as with all surgical appliances, expensive for what they are, but usable. Not as comfortable as silicone ones.”

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Posted 1 year ago

“good products, timely delivery,,,, Please note the reveiw below, please note the reviiew below.”

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Posted 2 years ago

“Prompt delivery Couldnt get ear bud to attache to tube”

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Posted 2 years ago

“Quick delivery”

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Posted 4 years ago

“Delivery time excellent. However,the ordering process is hard work!”

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Posted 4 years ago

“Would have been 5 stars but we only received one of the hooks we ordered. The receipt said to follow but gave no indication of how long we had to wait. Have emailed to try and find out but as yet, no response. Really pleased with the one we did receive.”

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Posted 4 years ago

Hello Angela, we shipped the first ear hooks 18/5 and the second hooks 28/5, they should be with you imminently. Ordinarily there would not have been an issue, but the post is all screwed up at the moment, and also the supply chain too. Phonak took ages to replenish our stock, this is unusual. In short, the problem has arisen entirely due to covid-19. This meant a delay in getting stock that is generally available next day if we run out (it took over a week for Phonak to get us extra stock), and Royal Mail being slow with their service at the moment too. As for your follow up email to us, we never received anything, I've just checked. Have a look in your unsent items folder? Regards, Paul

Posted 4 years ago

“good delivery, but expensive.”

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Posted 5 years ago

“An unusually long delivery time from order acknowledgment 14/10 to my delivery address 1/11 pulls down my previous top rating.”

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Posted 5 years ago

Hi Hans, I am struggling to understand your logic in your review for marking us down as a company because of the postal system. You paid for standard airmail, we are in the UK and you are in Sweden, and typically an order by this method we suggest would be 1.5-2 weeks, but can be delayed due to random customs inspections and the general postal systems of the UK, international and Swedish postal system. We ALWAYS ship same day / next business day, so any delays are not us, its the postal system. The only way to guarantee a very swift delivery is by courier, and for a £15 order that would be a mistake and prohibitively expensive in comparison to the cost of the order. Surely you should not be marking us down as mediocre (which a 3 star review basically says) because of a postal system that is out of our hands. If on reflection you wish to amend the stars to something more appropriate ie higher I can send you a means to fix that. Regards, Paul

Posted 5 years ago

“TheSe were the wrong filters for my device, so had to reorder in a hurry which worked well. Returned the wrong filters and still waiting for a refund. I am sure I am not the first one to be court out. The colour coding needs to be better on you website between the HF4 filters and the HF3. Please can you process my refund ASAP. Many thanks. George Philip.”

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Posted 5 years ago

Hi George, I've had a look at our interactions with you. You ordered the wrong product and feel the description is not detailed enough, I'm really not sure how we could change it to make it more specific to help you in that respect. We have not had anyone in memory make the same mistake either, I think it's just a case of you taking more care how you order. We are happy to refund on the filters your ordered by mistake, but we asked you to send them to us nearly 2 weeks ago and have yet to receive them. We can't refund on a returned product until it arrives in our office! Once we receive your incorrectly ordered product we can refund without delay. Not sure why you think we deserve a 3 star review though.... Regards, Paul

Posted 5 years ago

“Asked for assistance with my Phonax phone,per a new battery. Filled in the spec @ credit Card info which was acknowledge but an hour later found that the item was not available to be sent,unless the unit was returned & the cost would increase from £20 to £90,due to postal problems. I would have appreciated information of a possible local pick-up site locally. Otherwise I was pleased to see someone trying to assist in this 'Hard of Hearing' market area JS”

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Posted 6 years ago

Hi John, this is not an issue of our making, or even Phonak. Its the lithium Ion batteries and regulations that forbid sending them as a single item in the post or even by courier. We were led to believe we could send direct from Phonak, and you got caught in the middle when the situation was fluid, it changed back and forth for a good while before we realised it was not going to be resolved and we refunded. The only alternative option was to send the whole phone in for a full repair charge, which is hardly viable on a phone that is a few years old and when a replacement isn't that much more than a repair. We are as unhappy about the situation as you, but we're stuck with it like you. I'm not sure why though you gave us a 3 star review John, this is a review of how we have performed as a company. Do you feel we were lacking in some way? We tried to keep you informed all the way through the process. If you feel on reflection we deserve a higher star rating for our performance than a mediocre 3 stars we can send you the method to amend, just ask and we'll sort that. Regards, Paul

Posted 6 years ago

“I originally asked for the package to be sent priority to my European address. I got a tracking number but the tracking information would only say that the package was en route. There was certainly never any attempt to deliver it. After over a week the parcel apparently arrived back at HAB with no indication of why it had not been delivered. When I asked it to be shipped to my UK address it arrived within three days. HAB seems to have done everything correctly but were let down by their selected courier. However, I was still without a hearing aid for ten days.”

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Posted 6 years ago

“Othervise the delivery would have been Very Good, but it toog for 21 days from your order confirmation to receiving the delivery. It might be because of Chrismas time. Thanks”

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Posted 6 years ago

Hello Pauli, yes you're correct, you ordered on 19/12 from a UK supplier to an address in Finland. Christmas post is always slow, in normal times we'd expect 1.5-2 weeks typical by the shipping method you selected and would consider lost after 30 days. You received in 21 days and considering you ordered so close to Christmas I am not particularly surprised at the shipping time. I'm a little more surprised that you gave us only 3 stars because of this! ;-) Regards, Paul

Posted 6 years ago

“Contrary to previous experiences, this time the delivery to Belgium took a long time (2 weeks), and was incomplete. Only half the cells ordered were delivered. Mail to the helpline was not answered after one week. Looks like mail sent directly to the address stated on the website does not arrive. Via the form on the website the response was almost immediate and the problem is being corrected.”

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Posted 6 years ago

Hello Philippe, the original email we did not receive, you sent us an email tonight which we responded to quickly, apologising for the incorrect amount in the order and that we would ship the shortfall straight away. We have no idea why the shipment took as long as it did, we always ship same day / next day. Not sure why you gave a 1 star review 2 minutes after we emailed responding in a positive way though? We'd expect to see a 1 star review for appalling service? Regards, Paul

Posted 6 years ago

“They sell batteries. I later found that were cheaper from another supplier”

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Posted 6 years ago

Hi Arthur, I can't remember promising anywhere that we would be the absolute cheapest supplier anywhere, certainly not on the listing for the product. Just had a look on our FAQ section and we say this; 'Are we the cheapest suppliers of hearing aid accessories? Maybe not, but we are very reasonable. Our hearing aid batteries for instance sell for a fraction of the price of most high street chains and national hearing aid companies.' We are cheaper than most suppliers and offer a great service, we would always encourage anyone to shop around and make a judgement based on cost and other factors, including how high a rating you see with online reviews. (Ours are very high, indication a high overall satisfaction rating). I guess my suggestion is for you to shop around a little more diligently in the future if sourcing the absolute cheapest product price anywhere and for every product you buy is really important to you. For us, we are happy our pricing is good and competitive. Regards, Paul

Posted 6 years ago

“I have purchased several items from you, I have just purchased 2 receiver wire receivers but I have now found out that I could have purchased the same item from Veritas cheaper and I could have saved myself around 10 pounds.”

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Posted 6 years ago

Hi Barry, you've obviously been happy with us in the past. We can't promise, and never promise, that we'll be the absolutely cheapest price anywhere in the world with every single price of every single product, it's just not possible. Our prices are really keen across the board with a solid customer service, but understand if you have found a better offering elsewhere. Regards, Paul

Posted 6 years ago

HAB Hearing is rated 4.9 based on 7,035 reviews