H2 Property Services Reviews

Name: H2 Property Services
Rating: 4.79

4.8 Rating 483 Reviews

95 %

of reviewers recommend H2 Property Services

Company Reviews

Metrics

4.8

Based on 483 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a blocked kitchen sink that was swiftly unblocked by drainage specialisors. Great job thanks”

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Posted 6 years ago

“I’ve been using H2 for many years now and have always been very satisfied with the service. I recently booked a boiler service and the engineer (Rowan) was very thorough, efficient and friendly.”

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Posted 6 years ago

“Darren was great! Very quick, professional, and my boiler is finally working again!”

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Posted 6 years ago

“Efficient and friendly”

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Posted 6 years ago

“Penny was great. Explained everything about boiler faults.”

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Posted 6 years ago

“Penny was informative. Full details and hope attend to complete the job when part arrives.”

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Posted 6 years ago

“Penny came and did a wonderful job .”

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Posted 6 years ago

“UPDATED REVIEW PLEASE READ THIS WILL SAVE YOU STRESS AND £1000'S! Summary: H2 attended my property twice to solve a leak, in the professional opinion of their plumber Simon, the shower was leaking, trusting this expert opinion I asked H2 to fix the 'leaking shower', H2 proceeded to fix the damaged 'shower', which caused damage to the tiles and subsequently no leak was found. After complaining and only to be ignored by H2, I finally got another appointment weeks later, this time I asked my father to attend alongside the plumber. He did some simple due-diligence, and looked at the most common areas where you get leaks. He checked the toilet, and found the leak within moments of being in the property. All that was needed was a new part!!! H2 have caused me a mountain of stress (which is ongoing), unnecessary bills, loss of income. This problem should have been resolved on the first visit back on 7th August. I lost one month's rental income, had to pay for work to be completed where they did NOTHING! I have a damaged shower and keep getting ignored by H2. H2 are unprofessional and unethical, I would not trust them to do anything in your property! I have contacted both WHICH and NIC to let them know about my issue. I am also taken them to court to get my costs reimbursed. Please please DO NOT USE them. Original Review A leak was found in one of our properties so the management company instructed H2 to find the leak. A 2.5 hour appointment led the engineer to confirm that the shower was causing the leak and that the tiling would need to be removed. I booked a second appointment with H2 to get the problem fixed; a 3 hour appointment charged at £85 per hour + VAT concluded that, that was actually not the fault, and the shower was not causing the leak, and thus the water could be switched back on. Two days later the leak reappears, all in all I’ve spent £600+ with H2 to be left with a leak, and tenant that can no longer stay in the property as legally we can’t turn the water on. I also question why no isolation valves were used for the shower to help discover if that was the actual issue. All I can say is H2 to not care at all; I now have cosmetic damage to the shower, lost rental income for 2 weeks and had to pay for work that hasn’t resolved the problem. I’ve complaint and not heard anything from H2, how can you leave a customer without any water? I am also disputing the payment and will be taken H2 to court if this is not resolved ASAP. The company is unprofessional and unethical, avoid at all costs. This is not how you do business, especially as a family company.”

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Posted 6 years ago

We have been trying to resolve making good the repairs following tracing a leak with this customer for nearly a month now. We are liaising directly with the customer in order to arrange this so we are disappointed to receive another review before we have been allowed to do this. The customer has only been charged £288 by us with which we have offered to credit £158.83 and are trying to confirm that the works will be completed for her free of charge as a gesture of goodwill in order to resolve this properly for her.

Posted 6 years ago

“On time, efficient, provided confirmation call and accurately assessed the issue and resolved it. A little on the expensive side but you get what you pay for.”

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Posted 6 years ago

“Darren did a fantastic, professional job putting in a new combi-boiler and gave me a really thorough run through of everything at the end. Thank you!”

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Posted 6 years ago

“My 3rd time in calling on H2 Property Services and each time very professional and knowledgeable. Extremely polite, respectful with a happy disposition. Willing to be patient and answer all my queries with no issue.”

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Posted 6 years ago

“I appreciate for the service provider Darren. His friendly and done the cleaning after work.”

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Posted 6 years ago

“I have been a client of H2 for c 10 years and consistently well served. This job was to replace a seized stopcock on our incoming water supply. Liam carried that out efficiently, as well as discussing and advising on remediating the slow and unreliable performance of our toilet flush. He twice declined a hot drink!”

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Posted 6 years ago

“Darren carried out a boiler service. He was punctual, helpful and also gave us useful advice. The office staff were equally efficient and helpful. Very happy with the service.”

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Posted 6 years ago

“Friendly and helpful engineer who fixed the problem quickly but didn't put the lid back on the cistern and when I did it didn't fit as on of the fixtures was too high and we had to cut it. Ashley Leiman”

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Posted 6 years ago

Hi Ashley Thanks for taking the time to review us. I have asked the team to look into this for you - one of them will get back to you today. Best wishes Sally

Posted 6 years ago

“I’ve been using H2 to service my properties for over 6years and know, especially when I am overseas or can’t be there, the jobs will be done right, first time by friendly professionals at a good price. Thanks H2 well done!”

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Posted 6 years ago

“A little disappointed that we were told engineer would be with us at 4.30pm and he came at 6.30 but Wayne arrived and fixed our gas leak quickly and efficiently. Really nice guy. Thank you.”

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Posted 6 years ago

Dear Jan, Thank you for taking the time to post this review. We are really pleased we were able to help fix your gas leak and that you were happy with Wayne's work. Please accept our apologies that he he was late to get to you, his previous job was running over but we were determined to get him to you even if it meant we were going to be later than we had expected to be. We do try to get to our customers at the time we say but occasionally earlier jobs are more tricky than expected and take longer than their allocated times. I hope that next time you use us we will be able to show you we can be on time! Many thanks again for using H2 Property Services, please do not hesitate to contact us if you have any further issues.

Posted 6 years ago

“The engineer was able to detect the problem shortly after examining it and resolved it.”

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Posted 6 years ago

“You were thoughtful on the phone and made an effort to help. In addition, Winston was fantastic - friendly, efficient and very helpful.”

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Posted 6 years ago

“Excellent service, really quick and efficient service”

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Posted 6 years ago

H2 Property Services is rated 4.8 based on 483 reviews