H2 Property Services Reviews

Name: H2 Property Services
Rating: 4.79

4.8 Rating 483 Reviews

95 %

of reviewers recommend H2 Property Services

Company Reviews

Metrics

4.8

Based on 483 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“H2 Property Services are a godsend. They've carried out electrical and gas works on more than one occasion for us. From the admin team right through to top class engineers. The engineers always arrive at the time booked (within a 2 hour window) and simply deliver. An experienced gas engineer (Winston) sorted out a complex plumbing job speedily and with total skill for us yesterday. I highly recommend this company.”

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Posted 2 years ago

“Can’t thank H2 Property services enough , the office was very efficient in booking in my electrical safety record and follow up appointment and all went very smoothly”

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Posted 2 years ago

“This company was recommended by my regular plumber to sort out a drainage issue. They sent someone along who was here for about 20 minutes and was unable to do anything, saying he did not have the right tools. I was charged for an hours work. I found someone else who came the next morning and who could not understand why the plumber sent by H2 properties was unable to fix the problem as they did not need any special tools to fix it. The second plumber (different company) was here longer, worked out what the problem was, fixed it and charged me less! I would not recommend H2 property services.”

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Posted 2 years ago

We are very sorry that we were not able to resolve this problem for this customer. Our engineer found that the alarm on the sump pump was faulty and was not therefore alerting the customer that the pump was actually dead, hence not clearing the blockage. We do charge a minimum one hour labour for our engineers to attend but I understand the customer's frustration that he was not able to get the pump working. We would be happy to extend an hours' free labour to the customer for any future works as a gesture of goodwill.

Posted 2 years ago

“Top marks. They came they fixed the problem.”

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Posted 2 years ago

“The workman arrived promptly and did an efficient safety check on my gas appliances.”

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Posted 2 years ago

“Friendly and do as requested”

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Posted 2 years ago

“I had an electrician & a plumber call out to initially diagnose the problem. Both were very helpful and very professional. The problem was resolved quickly and efficiently. They acknowledged that both the electrician and plumber weren't needed and consequently only charged me for one all out. I would recommend them and will use them again if/when needed.”

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Posted 2 years ago

“As always very helpful. Attended an elderly friend’s property and fixed issues with the hot water system in a prompt, professional and courteous manner. Would definitely recommend and will use again. They have never let us down”

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Posted 2 years ago

“My first call to boiler fault and service required made at8.15am . Engineer attended same day at 10.30 am . Job completed at 11.30 am . That is good service ! Have used H2 for 10 years - recommended highly”

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Posted 2 years ago

“I have consistently had the highest professional service from H2 Property Services. As a Landlord, they form an essential part of my business. I'm very grateful for the service they've given me.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Have used H2 property services on a number of occasions and more recently when the property was without hot water. Reacted and corrected the situation without any issues. On every occasion their service and work has been first class.”

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Posted 3 years ago

“Very helpful on the phone as well giving a honest view of the situation and next steps. The engineer arrived on time and fixed the problem. I definitely recommend.”

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Posted 3 years ago

“Very helpful on the phone as well giving a honest view of the situation and next steps. The engineer arrived on time and fixed the problem. I definitely recommend.”

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Posted 3 years ago

“Very helpful on the phone as well giving a honest view of the situation and next steps. The engineer arrived on time and fixed the problem. I definitely recommend.”

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Posted 3 years ago

“They were very prompt and professional”

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Posted 3 years ago

“Very responsive and professional - pleasure to work with.”

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Posted 3 years ago

“Came super quickly and fixed the issue within the hour. Highly recommend”

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Posted 3 years ago

“Came super quickly and fixed the issue within the hour. Highly recommend”

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Posted 3 years ago

“Overall, the technician did nothing wrong. My underfloor heating pumps were seized, I tried turning them manually and I couldn't get them going, so I called for professionals. The technician turned up, tried turning then manually and couldn't get them going. He didn't think it was worth investigating further and concluded new pumps were required. £129 for a 20 minute visit. Why not offer a flat fee call out charge refunded against future work? Or at least only charge for 30 minutes? At those rates, I would suggest trying every possible alternative before calling someone out.”

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Posted 3 years ago

Hello Guillermo, thank you for your feedback. Unfortunately, we wish we could charge less, but escalating costs are against us, with ULEZ, diesel surcharges and all the other cost increases. We do our best to keep our costs as low as possible while providing qualified, experienced gas engineers, plumbers and electricians to attend to your jobs. When it is not a satisfactory outcome we fully understand your frustration that calling us out has not necessarily solved the problem. However, we do have a minimum hour's charge to cover our costs of travel etc. Kind regards, H2 Property Services

Posted 3 years ago

H2 Property Services is rated 4.8 based on 483 reviews