Gymboree Play & Music UK Reviews

Name: Gymboree Play & Music UK
Address: 36-38 Westbourne Grove, Newton Road, 36-38 Westbourne Grove, Newton Road, City of Westminster
Rating: 4.79

4.8 Rating 1,313 Reviews

96 %

of reviewers recommend Gymboree Play & Music UK

4.8

Based on 1,313 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Gymboree Play & Music UK:

Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement—which encourages participation in and understanding of each child’s development.

Visit Website

Phone:

+447706155879

Email:

headoffice@gymbo.co.uk

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Gymboree Play & Music UK 5 star review on 16th October 2024

Gymboree Play & Music UK 5 star review on 25th July 2024

E Scoular

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I take my niece and nephew to Gymboree often and they have such a great time. Stephanie is such an amazing teacher and they really look forward to their classes. Thank you! X”

Helpful Report

(St Albans) -

“I have been taking my daughter to Chiswick Gymboree since she was 8 months, she is now 16 months and has changed so much in this time. Her first music class she was a little overwhelmed... but its the best thing I did because it built her confidence to interact with others her age, and get involved. I have been at home with her and since she has not been to nursery or otherwise, Gymboree has been perfect for weekly interaction and activities. The Play and Learn classes helped her develop physically and also built on her ability to climb, walk and move. She loves it and feel it was just the right thing for her. We are sadly moving from the area next year - so will miss it greatly and the team. Classes are structured, professional and creative. I wholly recommend joining. Kate and Zola x”

Helpful Report

(Chiswick) -

“My son and I went to a Gymboree birthday party at Chiswick Town Hall and it was fantastic. Emily and Aaron were both really friendly with adults and kids, while also being organised. They basically had a bunch of 2 and 3 year olds doing what they wanted and when without it feeling at all regimented. They struck the perfect chord which I know isn't easy so well done!”

Helpful Report

(Chiswick) -

“However, I am once again sending a copy of the party Booking form. My wife had approved the payment and it was done exclusively on the terms that it is refundable. The same was written on the form. We paid advance for my sons Birthday and I paid after confirming that we will get our refund if we give 1 months notice . And I have written proof of it . At the time of booking our travel plans were not finalized and we got the dates which was clashing with the booking date , we informed Gymboree that we would like to cancel our booking as we will not be in town . And this was informed literally 2 months before the booking date and when I asked for my refund they just said no we can't do that . Then on what basis did u take our money and assured it will be refunded . However I am not ready to accept that the advance paid cannot be refunded. It's cheating literally, and I will write this on every social media and if necessary will take legal action . You can't fool your customer like this . The booking date was 3rd of November and it's mid November still no action taken . I am extremely disappointed with the response being received. Having been a faithful customer for almost a year.”

Helpful Report

“My daughter loves it and something to look forward to as soon as she sees the building she gets excited. Shame we can't continue but wouldn't hesitate to return if we can in the future.”

Helpful Report

“Gymboree is such a polished and slick operation. Although a little pricey, I have found it to be absolutely worth it for my very active little boy from 6 months. In fact, it has been a highlight of my maternity leave.”

Helpful Report

“The classes are a 4-5 good at least on Saturdays. There are 2 teachers that need to improve. And the space I believe is too small and should be more spacious so the kids can play without bumping I to each other. Thanks David”

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(Putney) -

“Great place - my 18 month son loves it”

Helpful Report

(Docklands) -

“We've being going to Gymboree since my 1st born was a few months old and he still loves it now he's 4. We continued the Gymboree adventure with our 2nd. The sessions are fun, full of activity and have been great for encoraging imaginative play! The staff at Docklands Gymboree have also been a great support to me and I see them do the same to all the mums, dads and carers who attend.”

Helpful Report

(Docklands) -

“Some Gymboree Play & Music branches might be better than others, however from the beginning my experience with the staff at Gymboree St Albans branch has been little disappointing. The same applies to the quality of some of the classes they have on offer. I don't believe that add that much value to babies/toddlers development but are a way for parents to socialise with other parents. Your child is either social and happy or it isn't. Few times I have not been informed about classes being cancelled and having travelled there purposely for those classes I felt pushed into attending other classes happening at similar time, which were not beneficial for my child. This is an expensive and not effective way to use your membership/money! The rules of the membership are not flexible at all. Staff is stand-offish and not consumer focused. Also you cant use your membership in other Gymboree affiliates in different locations. If you have a chance to ask other mothers for their honest, confidential opinion, you will notice its not very different to mine”

Helpful Report

(St Albans) -

Thank you for taking the time to feedback to us. We are really sorry you have had a negative experience. We would like to speak with you directly so that we can address your concerns and put things right.

“Everything is good but I think we may need bit more toys for open gym”

Helpful Report

(Docklands) -

“It has been an amazing experience with Gymboree. My toddler took a lot of time to settle in. Thanks, Holly for being extra patient with Ivaan. We gonna miss Gymboree play and learn class terribly, mama and baby both. Thanks for all your inputs. The staff is really helpful, easy going and friendly with kids. Keep it up guys!!”

Helpful Report

(Docklands) -

“I did the play sessions with my little one and she really enjoyed it. It gave her the self confidence to crawl, walk and climb. The bubbles at the end was just the perfect way of ending a session.”

Helpful Report

(Docklands) -

“Lovely team and great classes but the building is not the best looking!”

Helpful Report

(Docklands) -

“Great team (Thanks Holly !) with a lot of toys and playmats. Clean and safe”

Helpful Report

(Docklands) -

“The staff is very kind with kids and the activities are very good for entertaining them. It is quite safe because the floor is very padded. The only 2 things I dislike is that in summer it is very hot and that on the free play sessions sometimes there are older kids (siblings) who are careless with little ones, so I need to take extra care for my daughter not to be pushed or step on by these older kids (specially on Fridays)”

Helpful Report

(Putney) -

“The team at the Dulwich branch is amazing. My daughter has been going there since she was 3 months old and she is always extremely excited to enter the place”

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(East Dulwich) -

“Absolutely brilliant! Very friendly and helpful staff. Clean facilities. Helped my daughter with her social and motor skills.”

Helpful Report

“My baby has loved the classes at East Dulwich since he was 3 months old. They’re so much fun for him and me!”

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(East Dulwich) -

“So happy to know that Gymboree’s family has been a big influence in my babies development. Martin is very alert and love each song. I wanted to say a big thank you to the girls as they do an amazing job every time; for being lovely and always funny.”

Helpful Report

Gymboree Play & Music UK is rated 4.8 based on 1,313 reviews