“The website is slow/sluggish/unresponsive.
Customer service is unresponsive.
I have emailed twice about a shirt I bought, only to see it go on sale 2 days alter and when asked about it, I didnt get any replies back.
Pitiful service and communication for a company that sells shirts for over $100.
NOT HAPPY.”
Hi Dee, I hope you are well 😊 We always reply quickly so I have double checked to see what happened and I see we had no emails from you. So something might have gone wrong? Please email us to online@guideclothing.co.uk in case you need any help. We’ll get back to you asap!
Thank you and Happy New Year!
“The shirts are great.
However, I was less enthusiastic about the extra tax for shipping to the Netherlands.
Brexit makes me pay almost 40 euros extra in tax for a shirt of about 99 euros.
I would recommend Guide London to be clear and transparent about extra costs (and estimate them!) and this practice.
The price/quality ratio gets bad this way.”
“Sadly they let me down. I enquired about the jumper being delivered in a plain box so my husband wouldn’t know what it was when delivered. They sent in plain box but taped up with their branded masking tape !!!”
“Great looking short made from some kind of stretch cotton but it was really difficult to iron and really doesn’t wear well throughout the day. Unfortunately can’t see me ordering any more made from this fabric.”
“really like the 100% cotton product, but did arrived late. Other product had smell of cigarette smoke and did not like fell of cotton stretch fabric.”
