Guest & Philips Reviews

Name: Guest & Philips
Address: 23-25 Saturday Market, Beverley
Rating: 4.69

4.7 Rating 219 Reviews

93 %

of reviewers recommend Guest & Philips

Company Reviews

Metrics

4.7

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01482 882599

Email:

mail@guestandphilips.co.uk

Location:

23-25 Saturday Market
Beverley
HU17 8BB

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Guest & Philips 5 star review on 30th May 2024

MR STEPHEN GOTDON

Guest & Philips 5 star review on 4th December 2023

Claire Kelly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“erview Reviews About Philips Reviews 611 • Bad TrustScore 1.5 out of 5 1.5 In the Animals & Pets category www.phili ps.co.uk Company activity See all Unclaimed profile No history of asking for reviews People review on their own initiative Reviews 1.5 611 total 5-star 13% 4-star 4% 3-star”

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Posted 1 year ago

“Avoid Philip's unless you are an idiot”

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Posted 2 years ago

“I left my watch to have some work priced, before commencing work, and a week later after I contacted them was informed that it hadn’t even been despatched to the necessary department. “ Disappointing “ needless to say I won’t be darkening there door again..”

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Posted 2 years ago

“Terrible customer service. Couldn't provide a shipping quote online, so had to email them. Got a reply saying they would get back to me, and then nothing again. Emailed multiple times with no response. I offered other solutions to them - no response.”

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Posted 2 years ago

“Extremely disappointed,3 days after the order, send e-mail saying the watch is not available or out of stock Not a professional seller unable to trust this seller RkC”

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Posted 2 years ago

“I purchased a piece of jewellery and wanted to return the piece of jewellery. I was not told at any point that I would not receive a full refund for the piece of jewellery I bought only a credit note or exchange. I find this Absolutely TERRIBLE customer service. The two ladies I spoke to on the phone were not helpful at all and the when I purchased the piece of jewellery I was not told at any point nor was there any information that would inform me you would not get a refund for a very expensive piece of jewellery.”

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Posted 3 years ago

“I took my engagement and wedding rings into Guest and Phillips to be valued and spoke to a lovely helpful lady who asked me if I wanted a valuation for sale or for insurance. I mistakenly asked for sale as I wanted a valuation in order for me to sell them privately, I was unaware that they were going to give me a price for them to buy it. What I wanted was certification of the stones, as both rings were purchased for a total of over £3,500. When I went in, I was met by another lady, who was incredibly brusque and frosty. She said, ‘these are too modern and not popular so it would be £100.00 for the wedding band and £250.00 for the engagement ring.’ I was understandably bemused, not having realised my mistake and uttered in exclamation, ‘but they are worth over £3,500.00 that’s what they were purchased for.’ She shrugged and said ‘take it up with them, they are only worth what someone will pay for them.’ I asked about stone size and the lovely lady who had served me was there and said, ‘but you wanted a sale evaluation.’ She pointed out my misunderstanding and I apologised to her stating what I wanted. The other woman snatched them back and said ‘well that’s not what you asked for.’ My mum who was standing behind with my baby son then felt compelled to try and reason with her ‘my daughter just needs to sell them. Her husband has left her with nothing and she has to try to sell these. She just wants to get a certificate to prove authenticity.’ By this point I am feeling utterly humiliated. A frozen stare was returned with another gruff response ‘well that’s something completely different and it costs you know.’ I was aware of that and prepared to pay, but by now absolutely was aware that indeed everything does come at a price, even a ludicrous one! Necessity compelled me to leave them for valuation, that and a burning sense of shame I had acquired in the store and I wanted to scuttle away before any more admonishments. I don’t expect to illicit sympathy, she is a business woman and has a business to run and I accept that. Maybe she was having a bad day, just as I have been having a hard time. I will say, however, as a fellow human being, in some of the most difficult times that we have faced, that a gentle approach costs nothing. A smile and an amenable air is by far a more humane way to conduct oneself. Certainly I wouldn’t wish anyone to come out of the store feeling as I do now, without receiving basic human dignity and as if I have been looked down on and completely ridiculed because I misunderstood something, in what has been the most tragic time of my life. The old adage ‘think before you speak’ goes a long way and indeed if the shoe was on the other foot how would you want your prize possessions to be treated.”

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Posted 3 years ago

“I still have not received my earrings”

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Posted 4 years ago

“How can you buy it please”

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Posted 5 years ago

“I sent a letter of complaint via email on 28.11.18, had no response, sent it again a week later, no response, completed a contact form no response. What do I have to do to get a complaint acknowledged and dealt with?”

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Posted 6 years ago

“Bad customer service, left store feeling very upset and staff did not care”

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Posted 6 years ago

“Placed order for advertised silver bangle and paid to complete the transaction. Received an automated type reply to say the item was not in stock. This was after a couple of days. Although a refund was given this was very disappointing. Please don't advertise items if they are not in stock.”

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Posted 8 years ago

“Ordered item online and payment made. Then was cancelled as told out of stock”

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Posted 9 years ago

“Was very sad when nobody bothered to answer me.”

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Posted 9 years ago

Guest & Philips is rated 4.7 based on 219 reviews