Gruum Reviews

Name: Gruum
Rating: 4.71

4.7 Rating 18,813 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 18,813 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products were lovely but not what I ordered the relaxation pulse point and spray were the products I really wanted to try as have difficulty sleeping!”

Helpful Report

Posted 15 hours ago

“Love the products and but find the website frustrating to navigate. I added multiple items to my cart and went back to the homepage, then onto my cart which was then empty? This has happened multiple times and is really frustrating. Also found the £5 sales quite annoying - not all products are £5 and you have to have 3 items for it to work at £15. Just a marketing ploy I know and an ‘easy’ upsell perhaps but it’s very off putting.”

Helpful Report

Posted 2 days ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that you had issues with the website. I have passed your feedback on to our Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Rexhina-Team gruum

Posted 1 day ago

“Overall, Gruum products are expensive for what they are. I certainly would never consider paying full price for them, but I do make use of special offers for discounted sets. I recently had a instance where I ordered a sleep set, but two products were unavailable and substitutes were sent instead that had no relation at all to promoting good sleep, so the set overall was a bit of a waste. This experience has made me think twice about using Gruum, as I think this should have been communicated in advance, regardless of whether the set was a special offer.”

Helpful Report

Posted 3 days ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Rexhina-Team gruum

Posted 1 day ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298”

Helpful Report

Posted 5 days ago

“The shower gel bars don't produce any lather, very disappointing. The shampoo bar is very good and great for travel. The conditioner bar is good for holidays.”

Helpful Report

Posted 5 days ago

Hi Anna, Thank you for taking the time to write a review. I apologize that you were disappointed with the lather of the Tvatta Shower Gel Bars. The Tvatta Shower gel bars, do not foam like regular shower gel as they are soap-free. The surfactant in the product is derived from coconut and cleans just as well however the bars do not create large bubbles but are more of a creamy layer that cleans and moisturises the skin at the same time. I have forwarded your feedback to our Product Development team. Thank you for your review. If you need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards, Rexhina

Posted 5 days ago

“When it comes to customer service, delivery including packaging - I give them five stars. I got the facial serum and hair density serum but it’s too early to tell if they really work, hence the three stars.”

Helpful Report

Posted 5 days ago

Hi there, Thank you so much for taking the time to write a review! We truly appreciate your kind feedback and are thrilled to hear that you had a positive experience with us. I'm glad our customer service team could assist you promptly when needed. Thank you for choosing Gruum and hope to hear from you again once you have a chance to use the products. Best wishes, Rexhina

Posted 5 days ago

“Most of the products are great, I use a variety of them each day, but the website could be much better. 1, On a product page, There is a section called "Complete your skin care routine 👇". These links need to be clickable. 2, Reviews: All products purchased should be listed showing what needs to be reviewed, email prompts are often deleted. also so you can see which product you have already reviewed. 3, Wishlist: It speaks for itself, this is the only online shop I know of which doesn't have a wishlist, crazy. (I recommended this to Jay in August 2024). 4, Save Basket: Basket disappears after a few hours, if signed in, the basket should save. 5, Order History: Products purchased need to be clickable, making it easier to repurchase.”

Helpful Report

Posted 1 week ago

Hi Alison, Thank you for taking the time to write a review about our website. Sorry to hear that it may not have been what you were expecting. I have passed your feedback over to our Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Rexhina-Team Gruum

Posted 5 days ago

“The products were nice but very small for the original price . I'm glad I had them through an offer with ovo”

Helpful Report

Posted 3 weeks ago

Hi Gemma, Thanks for taking the time to leave a review. Sorry you felt the products were small, we use only full sized products in our promotions however I have passed on your feedback as this helps us to identify where we can improve. We hope you enjoy using them. Warm regards Mikaela-Team gruum

Posted 3 weeks ago

“Products were ok. Got these free with a promotion from another site. I think I’d have been disappointed had I paid full price which was stated as over £30. Very expensive for 4 miniature products”

Helpful Report

Posted 4 weeks ago

Hi Jillian, Thanks for taking the time to leave a review. We appreciate your feedback. Sorry to hear you feel the products were smaller than you may have been expecting. We do not use miniature products for our promotions and all the products we use are full sized products that are available on our website. Thanks again for your review. Warm regards Team gruum

Posted 3 weeks ago

“OK stuff still too much packaging and plastic.”

Helpful Report

Posted 4 weeks ago

Hi Ashley, Thanks for taking the time to leave a review. We are constantly working on how we can reduce our plastic packaging and many of our items come in cardboard boxes! Our range of zero plastic products has blossomed beautifully and we couldn’t be more proud. You can now look after almost every part of your body, completely without plastic packaging, through us. Every piece of packaging we include is recyclable. We even have a razor recycling scheme – the first in the UK – which is free to use, so you can send your cartridges to us when you’re done. Thanks again Warm regards Mikaela-Team gruum

Posted 3 weeks ago

“Products are OK, website is nasty. You can't look at the content of your order once you've selected it.”

Helpful Report

Posted 1 month ago

Hi John, Thanks for taking the time to leave a review. Sorry to hear you weren't able to view your order. Once you place your order you should have received an email confirmation with all the details of what you have ordered. If you need any further help with this then please do not hesitate to get in touch with us at support@gruum.com and one of our team will be happy to help. Thanks again. Warm regards Mikaela-Team gruum

Posted 1 month ago

“Tbh I was a little underwhelmed. Ordering from my 'senior citizen railcard ' offer I thought you'd missed an opportunity to make an impact to promote yourselves. It's all about the packaging. We buy with our eyes in the first instance, then the product.Send it in a decorative box with beautiful product packaging. If you're using this railcard as a marketing tool you have the right idea but the wrong finish . Consequently I have unsubscribed . Shame x”

Helpful Report

Posted 1 month ago

Hi Carol, Thanks for taking the time to leave a review. Your feedback is really important to us as it helps us to identify areas where we can improve. We take your points on board and will consider this going forward. With our packaging we are focused on having minimal impact on our environment as this is important to us. Thanks again for your review. Warm regards Mikaela

Posted 1 month ago

“The biggest problem is that I have never received ordered product😔”

Helpful Report

Posted 1 month ago

Hi Gabriela, Thanks for taking the time to leave a review. Sorry to hear that your order has not reached you yet. I have had a look into this for you and sent you a private email so that we can help resolve this for you. Please check your inbox for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 month ago

“Products missing from recent order. Had to email several times to sort out. Was told I should reorder and pay further postage. Resolved eventually after a bit of a fight. You blamed problem on ordering system. Was sent a goodwill item as compensation.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to leave us a review. Sorry to hear that you had products missing form your recent order. I have had a look and I can see that one of the team helped resolve this for you and I hope you have now received all of your items and are pleased with them. Apologies again for any inconvenience that may have been caused. Warm regards Mikaela

Posted 1 month ago

“Using the website was absolutely fine, no faults whatsoever. The products are nice, but I did find them slightly underwhelming.. The only one I had an issue with was the charcoal mask, it came as a very thin small bar. I found it impossible to use, it kept crumbling and long story short..making a mess! I've attempted to use it twice following the instructions on how to use, but still with the same outcome. I feel like mask is great and it's one my face didn't react to which it is prone to do. I would have used it more If it was easier to actually get on my face.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to leave a review. Your feedback is important to us and I have passed this over to our Product Development Team as we are always looking at how we can improve going forward. Thanks again. Warm regards Mikaela=Team gruum

Posted 1 month ago

“I sent for a few items to try as I had not heard of Grumum before. Unfortunately I can't get the 'Relaxing Sleep Mist' spray to work. What ever I try, the spray does not work. This is very frustrating.”

Helpful Report

Posted 1 month ago

Hi Marilyn, Thanks for taking the time to leave a review. Sorry to hear that you are having difficulty getting your 'sleep mist' to work properly. If you need any help with this then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Please put 'review io' as your subject line. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 month ago

“Didn’t see the point of the sleep butter, no real fragrance was noticed. The sleep spray is good”

Helpful Report

Posted 1 month ago

Hi Vicky, Thanks for taking the time to leave a review. I have passed your feedback over to our Product Development Team as this always helps us to identify areas where we can improve. Warm regards Mikaela-Team gruum

Posted 1 month ago

“The sleep spray and oil is good. The face mask was so greasy and difficult to remove. I have dry skin and moisturise my face frequently.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to leave a review. We really appreciate your feedback, we are pleased to hear that you enjoyed using the sleep mist spray and oil. Sorry to hear that the face mask wasn't for you. We hope you find a product that works well for your skin. Thanks again. Warm regards Mikaela - Team gruum

Posted 1 month ago

“Although the products l bought are creamy they are very expensive and I can't see any improvement on my skin. I won't be buying again”

Helpful Report

Posted 1 month ago

Hi Christine, Thanks for taking the time to leave a review. We are sorry to hear that you felt the price point wasn't right for you although you liked how creamy our product was. We pride ourselves in producing great quality affordable skin care so we are sorry to hear this. We hope you find something that suits you. Warm regards Mikaela-Team gruum

Posted 1 month ago

“Recieved a complimentary parcel with an order on Looks Fantastic. Items are made with environmental awareness however some of the products such as the charcoal face mask simply don't deliver, it was impossible to get it to turn into a paste and then it just crumbled. Some of the fragrance products also didn't smell too attractive, perhaps some tweaking of the formulas would help as the ideas and intentions for this range are good.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for taking the time to leave a review. We value your feedback and it has been passed on to our Product Development Team for their consideration as this helps us to identify how we can improve. Thanks again. Warm regards Mikaela-Team gruum

Posted 1 month ago

Gruum is rated 4.7 based on 18,813 reviews