Gruum Reviews

Name: Gruum
Rating: 4.71

4.7 Rating 18,813 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 18,813 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to charge me twice for xtra items...when they did arrive 20 dys late..would not use again”

Helpful Report

Posted 14 hours ago

“I never received them”

Helpful Report

Posted 15 hours ago

“Incomplete items were delivered. I have tried to contact via email and live chat, all to no avail. Very dissatisfied customer here.”

Helpful Report

Posted 4 days ago

“Even at the hugely discounted price I paid, I'm still disappointed with the smell of the room fragrance pack I purchased as a present, I dread to think how I would have felt if I'd payed full price.”

Helpful Report

Posted 4 days ago

Hi Russell, Thank you for taking the time to write a review about the room fragrance. Sorry to hear that it may not have been what you were expecting. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Rexhina-Team Gruum

Posted 1 day ago

“Considering a month later, 4 emails no order delivered your company is a disgrace”

Helpful Report

Posted 6 days ago

Hi Lucy, Thank you for taking the time to provide us with your feedback regarding your experience with Gruum. We appreciate your honesty and we apologize for any disappointment or inconvenience you may have experienced. Additionally, we appreciate that you shared your concern regarding the delivery and processing time of the order. Your feedback helps us identify areas where we can improve. Once again, we thank you for your feedback and review. Best Regards, Rexhina

Posted 1 day ago

“I won two prizes on Vodafone. One was I had to pay £3.99 postage and packages however I never received it! RIP off company”

Helpful Report

Posted 1 week ago

Hi Kerrie-anne, Thank you for taking the time to leave a review. We have a usual despatch time of 1-2 days, however, orders placed during an offer/promotion period can take a little longer to be despatched, I'm afraid. We are so sorry about the delay with your order and for any inconvenience, this may be causing. I can see your order was despatched on 25/03 so the parcel should arrive within the next 3-7 working days from that date. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 week ago

“Free gift . Pay for postage only . So I paid £3.95 for a bar of soap so small I have to wear my glasses to see it ( slight exaggeration) . Quality product but disappointing”

Helpful Report

Posted 1 week ago

Hi Forrest, Thanks for taking the time to leave a review. Sorry to hear that your Free gift may not have been what you were expecting. Our 35g bar is our standard size for our face soaps and although they may appear quite small they do last quite some time and are great value for money compared to others out there! We hope you enjoy using the product. Warm regards Mikaela-Team gruum

Posted 1 week ago

“For the price paid for sun screen etc, the bottle size is tiny. Last 2 days probably. Took ages to come as well. When you pay £3.95 delivery you expect within 48 hours. Bottles look like sample sizes. Thought it was a joke when it turned up”

Helpful Report

Posted 1 week ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear about the delay with your order and sorry to hear that this may not have been what you were expecting. The size of the sunscreen is 50ml - this is the industry standard size for a face product, and we think the price is great value when compared to similar products (indeed - some face sunscreens offering similar protection retail for over £25 for 50ml!). We understand that our products may look a little small compared to others, even though they're exactly the same size! That's because our unique slimline tubes are space saving, and we don't use wasteful over-packaging to make the product appear bigger than they actually are (unlike many brands!). Please rest assured the product is the same size as most other face sunscreens out there, and much better value! If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 week ago

“Very poor products a bar of what should have been a clay mask but was just wax that melted and stained my sink and didn't rub into my face it was just like rubbing a candle on my face and the pillow spray didn't even spray the sprayed didn't work”

Helpful Report

Posted 1 week ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 week ago

“Never arrived so no review possible. It was a few gifts so not giving to complain”

Helpful Report

Posted 1 week ago

Hi Lisa, Thanks for your review. Sorry to hear that your order has not arrived. I have sent you a private email to help resolve this for you as it looks as though it may have gone missing in transit. Apologies for the inconvenience this may have caused. Please check you inbox for an email from support@gruum.com. Warm regards Mikaela-Team gruum

Posted 1 week ago

“I ordered a reed diffuser on the 21st March & despite an email to gruum I have heard nothing. Be careful with your orders.”

Helpful Report

Posted 1 week ago

Hi Assid, Thanks for taking the time to leave a review. Sorry to hear that you are still waiting for your order to arrive. I have looked into this for you and I can see from the tracking information that delivery was attempted today 02/04 by Royal Mail but as no one was in so they will attempt to redeliver the next working day. I hope this helps! If it does not arrive tomorrow then please do not hesitate to get back in touch with us. Warm regards Mikaela-Team gruum

Posted 1 week ago

“Hi Simon, I ordered off the Vodaphone app, the children’s set I think it was shampoo. I only paid for delivery £3.95 but my order had still not arrived. I don’t think it should take months for me to receive it so wonndering if something went wrong.”

Helpful Report

Posted 2 weeks ago

“Got a free Gruum offer with an aftershave all i had to do was pay the postage for the Gruum product . As my daughter is obsessed with skin care I thought it was a win win . So that influenced the purchase off the aftershave. A few days later the Gruum products arrived and the face clay mask was mouldy . I contacted Gruum to make them aware incase anyone actually applied that to their face . Pictures were provided . A few days later a replacement showed up and it was also covered in mould . There is no way I'd let my daughter put that on her face and its aswell I decided to check for myself when opening the initial delivery. After getting the replacement I decided to throw all the products they sent into the bin as I wouldnt take the risk off something reacting with my daughters skin especially when applied to her face .”

Helpful Report

Posted 2 weeks ago

“very poor soap was not up to my standards at all very grainy and come on, soap as shampoo? a bar of soap for your hair? very disappointed expected better”

Helpful Report

Posted 2 weeks ago

Hi Harshil, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 2 weeks ago

“I love the smell but I ordered two of these dnd they wetter drlivered with no reeds”

Helpful Report

Posted 2 weeks ago

“product didn’t do what described as”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 2 weeks ago

“Would not purchase. That clay bar - what on earth?! It wasn’t doing anything in my hands and I read instructions on how to use. It broke off in bits and destroyed my bath! I had to start cleaning after… Sorry. Not for me.”

Helpful Report

Posted 2 weeks ago

Hi Victoria, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 2 weeks ago

“. Over priced stuff. Zero benefits. Only good if free”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to write a review. Sorry to hear that it may not have been what you were expecting. We would love to know more about your experience so we can understand if there is anything we can do differently. Warm regards Mikaela-Team gruum

Posted 1 week ago

“My order never arrived, nor was there tracking for it”

Helpful Report

Posted 2 weeks ago

“The kit I ordered only has 4 products in it and yet 2 were out of stock and replaced with alternatives that I did not want or ask for. I was not consulted or given a choice. The order was accepted despite 50% of the items being out of stock. As a company that prides itself on great service I ask them … “Would this meet your expectations as a customer?””

Helpful Report

Posted 3 weeks ago

Gruum is rated 4.7 based on 18,813 reviews