Gruum Reviews

Name: Gruum
Rating: 4.70

4.7 Rating 18,955 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 18,955 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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296

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't been using the product for any length of time so it is a little earlier to give a realistic judgement.The initail view it seems okay.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for taking the time to write a review. I'm glad to hear that you enjoyed your experience with our products and I hope you love the Luxury Sleep Set. If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. They will be happy to assist you with any queries or concerns you may have. Thank you again for your review. Warm regards, Helen

Posted 11 months ago

“Nice products - had a sample of the sleep spray, balm ans shower cream. Smells nice and subtle. Not sure yet if it's doing anything but will keep trying it”

Helpful Report

Posted 11 months ago

Hi Kim, Thank you for taking the time to review our Luxury Sleep Set. We are thrilled to hear that you enjoyed the products and the fragrance. If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. They will be happy to assist you with any queries or concerns you may have. Thank you again for your review. Warm regards, Helen

Posted 11 months ago

“I am grateful that I could pay only for the shipping to try the products. The company spirit and ethics are definitely there, and this pushed me to try the product for free and pay only for shipment, but I do not feel I would be interested in purchasing them at full price.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for taking the time to write a review about our Luxury Sleep Set. We truly appreciate your kind feedback and are thrilled to hear that you had a positive experience with us. If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. They will be happy to assist you with any queries or concerns you may have. Thank you again for your review. Warm regards, Helen

Posted 11 months ago

“On website your products are not fully visible.”

Helpful Report

Posted 11 months ago

Hi Beata, Thank you for your review! We really appreciate you taking the time to give us feedback as this helps us to improve. If you are still experiencing these issue with our website then please get in touch with us at support@gruum.com so that we can look into this further. Warm regards Mikaela-Team Gruum.

Posted 10 months ago

“got o.k thahks but i need to be honest and not sure if sleep mist is working with us”

Helpful Report

Posted 11 months ago

Hi David, Thank you for taking the time to leave a review of your recent order with Gruum. We are sorry to hear about your experience with our Sleep Mist. We hope our products work for everyone but appreciate this is not always the case. If you need any further assistance then please do not hesitate to get in touch with us at support@gruum.com. Warm regards Mikaela-Team Gruum

Posted 10 months ago

“Product is good, there should be more details for the usage of product.”

Helpful Report

Posted 11 months ago

Hi Farouk, First of all, I would like to apologise for the late response to your review, we have been extremely busy over the last month so I apologise for this. Thank you for your review! With all of our products on the website you will find a 'How to use' section which gives you a step by step guide of how to apply or use products. I hope this information helps! Warm regards Mikaela-Team Gruum

Posted 10 months ago

“Far too expensive for regular use.”

Helpful Report

Posted 11 months ago

Hi Steven, Thank you for taking the time to write a review regarding your experience with Gruum as it really helps us to improve. I have passed this feedback on to the relevant department. Once again, thank you for your feedback. Warm regards Team Gruum

Posted 10 months ago

“The perfume sticks are a clever idea and nicely packaged but for me the scent was more like an air freshener smell than a subtle perfume.”

Helpful Report

Posted 11 months ago

Hi There, Thank you for taking the time to write a review about your recent purchase with Gruum. We really appreciate your feedback. I have passed this on to our product development team as this helps us to improve. Once again, thank you for your review. Warm regards Team Gruum

Posted 10 months ago

“Wasn't expecting crsyons as perfume”

Helpful Report

Posted 1 year ago

“Smelt good but the sent fades quickly and not alot for the price you pay”

Helpful Report

Posted 1 year ago

“Got the solid perfume / fragrance. They smell really nice but they don’t last very long on my skin. Also, the design is not very practical as the “stick” needs to stay in the cardboard packaging which won’t last very long if it’s kept in a handbag or so. It might be better in a tin or something solid. I could overlook this if the fragrances lasted. As it is, it’s a waste of money for me.”

Helpful Report

Posted 1 year ago

“Quite expensive if buying for full price and it is only one size most of products. Site sometimes is lagging, I was expired my discount code from vodafone because of the site problems. New solid perfume is not comfortable to use, it is should be in some plastic case or at least to have a cap. Massage bar and sleep butter is good 👍 Cream for hands is very good too”

Helpful Report

Posted 1 year ago

“I've only tried the one shower soap. Bit disappointed as there was little or no lather. Not tried the anti-dandruff shampoo yet. I did like the soap tin.”

Helpful Report

Posted 1 year ago

Hi Mary, First of all, I would like to apologise for the late response to your review, we have been extremely busy over the last month. Thank you for taking the time to write a review, we really appreciate this. I have passed your feedback regarding the lather of our shower soap on to our product development team as this helps us to improve. Warm regards Mikaela-Team Gruum

Posted 10 months ago

“A nice company with a good story. Great packaging and nice products. I have only sampled three of the products and the Coconut Shampoo was by far my favourite. Really nice. Had an orange soap bar which is nice but leaves a strange wax type feeling when washed off which I’m not a fan of. That’s probably down to the individual though. My biggest issue is the pricing. It’s very expensive and not sustainable for me.”

Helpful Report

Posted 1 year ago

“Overall its okay. If the eco-friendly approach is your priority then you will love this. For myself its an added pro but not the most important. The shampoo bar creates a lovely lather but once rinsed off left a squeeky feel. The body soap was fine, not so much of a lather and again squeeky with a weird after smell. The face wash was not good for me, strange smell and didn't leave me feeling clean. When combined with a conditoner the shampoo bar was best. Would not purchase again as doesn't compare to standard bottled products.”

Helpful Report

Posted 1 year ago

“I enjoyed the first set of products I received but the latest set, the shower gel bars have left me underwhelmed. They don’t feel nice to use in fact it feels like nothing is happening with them. Very disappointed”

Helpful Report

Posted 1 year ago

“Hi. I enjoyed shopping on the site. But I haven't received that order yet. And to be honest, I still don't understand if my order was sent to me. Therefore, my review is based on my first experience.”

Helpful Report

Posted 1 year ago

“Shower gel bars smell great and the company seems lovely from their emails. Sadly the shower gel bars don’t lather up in hard water in south of England.”

Helpful Report

Posted 1 year ago

“Whilst I like your products I don't like being constantly bombarded with emsilsy I have tried to unsubscribe several times but I am still receiving your emails.”

Helpful Report

Posted 1 year ago

“Took maybe a fortnight to arrive. The "shower gel" soap bar stuggles to lather with hard north essex water.”

Helpful Report

Posted 1 year ago

Gruum is rated 4.7 based on 18,955 reviews