Gruum Reviews

Name: Gruum
Rating: 4.70

4.7 Rating 18,955 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 18,955 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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296

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially I was pleased with the products - quality wise and the speed it was sent. However, after a month of using the facial wash sparingly, I raised the issue about its actual content. 120ml gone in a month! They replied very promptly and offered to send a new one as a gesture of goodwill. Sadly that was exactly 6 weeks ago and still no product replacement until now. I am inclined to question the sincerity of the offer because I have been fobbed of with the most ridiculous excuses from a longer wait for orders during a promotional period to it being lost in transit. Funny how fast they are when you order, but the complete opposite when they have to make things right. Whatever the real reason is, I don't really care anymore. Definitely not wasting more of my time chasing up after them.”

Helpful Report

Posted 1 year ago

Hi, Thank you for leaving your feedback, I'm so sorry about the delay with you replacement face wash. This is certainly not how long we expect orders to arrive so a member of our team will look into this right away and ensure you receive it soon. Many thanks, team gruum.

Posted 1 year ago

“Purchased the luxury hair and body set. The shampoo bar is great however wouldn’t suggest if you have dry hair as I find it quite drying. The body bar and the face wash bar were tiny and both difficult to use as a result got the pack on sale but would not pay full price as the body wash bar is not worth it for the size and the feel of the product. I really like the concept behind the brand and the packaging ect, but the products are not quite as good as other similar concepts and are overpriced given the size of some. Really wanted to love it though.”

Helpful Report

Posted 1 year ago

Hi Grace, we are very sorry you do not like this product, but thank you for the feedback. Please could you email us at support@gruum.com FAO Jay and we will be happy to look into it further for you as we have many shampoo bars for different hair types. Many thanks, team gruum

Posted 1 year ago

“The hydrating mist had no aroma of orange blossom. The sunscreen was difficult to apply.”

Helpful Report

Posted 1 year ago

Hi Neil, we are very sorry you do not like these products, but thank you for the feedback. Please could you email us at support@gruum.com FAO Jay and we will be happy to look into it further for you. Many thanks, team gruum

Posted 1 year ago

“Not bad but nothing special, I got the pack of wash bag, toothbrush, soap and body wash free through Vodafone, I would have been extremely disappointed if I’d had paid the £36 pound it was supposedly worth. Quality definitely doesn’t stand out.”

Helpful Report

Posted 1 year ago

Hi Paul, thank you for the feedback. Please could you email us at support@gruum.com FAO Jay if we can help you further. Many thanks, team gruum

Posted 1 year ago

“Sunscreen not suitable for dark skin tones”

Helpful Report

Posted 1 year ago

“Got a free toiletries bag with vodaphone network... picture on gtuum website looked like it was a good quality water proof one valued at around £20 but when go it it was very thin, not water proof and cheap looking so not sure want to purchase from here if quality the same, was looking at buying more for the family but won't be now.. sorry for negitive review 😕”

Helpful Report

Posted 1 year ago

“Missing a part of my order”

Helpful Report

Posted 1 year ago

Hi George, we are very sorry your products have not arrived. Please could you email us at support@gruum.com FAO Jay and we will be happy to look into it further for you. Many thanks, team gruum

Posted 1 year ago

“Not that impressed”

Helpful Report

Posted 1 year ago

“Hi Been almost a week and still waiting on my dispatch info…”

Helpful Report

Posted 1 year ago

“I bought the wash bag, soap cleanser and facial cleanser as a package. Realistically the wash bag is very cheap feeling and isn't great. The two bars are adequate however, they're a lot smaller then I expected. The box they come in is maybe 2-3 times the size. I wouldn't purchase again”

Helpful Report

Posted 1 year ago

“I bought the factor 50 sun cream. The product is good but very difficult to get out of the bottle. The hard plastic casing is very stiff and difficult to squeeze, the suncream is thick so doesn't flow out easily. It's a pain the use. I'd imagine I'll find it tricky to use all of the product as I'll be unable to get it out of the bottle.”

Helpful Report

Posted 1 year ago

“Really poor to do online Still to see the bag that I should get via Vodafone”

Helpful Report

Posted 1 year ago

“You buy a product and they spam you emails. So here's my review since they wanted if before I even received a product. No product so far just a load of annoying emails.”

Helpful Report

Posted 1 year ago

“Hi, Can’t say a lot. My products haven’t arrived yet and I payed extra for next day delivery, that was on Friday, it’s Monday still nothing has arrived.”

Helpful Report

Posted 1 year ago

“Delivery was good as was the packaging but very disappointed about the variety of Wonki soaps. I ordered a kilo in anticipation that I would have a good mix of scented soaps and could then pick my favourites, sadly the two packs were identical and the majority was unscented. Pity!”

Helpful Report

Posted 1 year ago

“I have emailed your support people earlier due to my concern re a recent duplicated order for which I've had no confirmation. What I did have was various emails to say my order was incomplete and also noticed items added to my basket which I didn't ask for?? Please can you get back to me with an explanation.”

Helpful Report

Posted 1 year ago

“The delivery of the product was very efficient however I am not in love with the product itself. Being a female I use serums, eye creams and face moisturisers. I usually apply my SPF as the last step. Gruum cream pills even if I wait 30min after the application of my moisturiser. This is such a shame.”

Helpful Report

Posted 1 year ago

“I have placed an order with Gruum & as yet after over a week have not received it even though they have advised it has been dispatched. I have also sent an enquiry to the Customer Service email but still no response.”

Helpful Report

Posted 1 year ago

“I was emailed bu 'one of the founders of Gruum after placing an order today. It was not a great experience. The website was very slow but eventually, the items were placed in my basket and I was able to sign into my account. When I went to check out, however, the website hung for some time. I received an email from PayPal saying they had sent the relevant payment to Gruum and then a few seconds later an error message saying there had been an internal error and I was returned to my shopping basket. No email came within the next few minutes from Gruum so I was forced to place a request for help via their website. I'll happily review the products when they arrive but this isn't the first time I've had difficulties with the website, I've given up trying to change my subscription when I want to. I'm not ac tally sure if I have received a reply from customer service or not, the emails I have received just look like the ones I would expect following an order and none display the ticket number for the message I sent! Summary , great products, poor shopping experience.”

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Posted 1 year ago

“I have not yet received my order! So I Cannot Write a Review!!”

Helpful Report

Posted 1 year ago

Gruum is rated 4.7 based on 18,955 reviews