Gruum Reviews

Name: Gruum
Rating: 4.70

4.7 Rating 18,955 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 18,955 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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296

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I'm not sure the products are for me as I've not had the best experience using my items so far. I have however only purchased the free sample items, paying just for postage. I like the ability to try things before purchasing, especially when they at slightly higher prices. Sadly, I find my skin doesn't seem to like the trial items I received. I find it straps away all moisture and feels like it's also striping away any natural oils from my skin. My skin has had that very grippy, no softness touch to it. And my face after using the face bar feels like it's crying for some moisture. Infact, I'm finding I need a little extra moisturiser after using. I almost can't wait to get to the gym just so I can shower with my regular products. I've yet to try the shampoo sample as I'm worried it may strip my hairs own oils too. I also feel slightly disappointed at the fact that I've been left smelling of just a basic soap bar smell. I think I had the idea in my head that I'd smell very much like grapefruit and oranges after the products but the smell I'm left with just reminds me of washing my hands with that pink bar of soap at my grandma's. Maybe the particular products aren't right for me? Possibly I'd get on better with better paired items? Perhaps I'm just used to using products that are more chemically based and its a fake moisturiser feel and scent I'm used to? I don't really know? But unfortunately I'm not willing to pay the cost just to find out. I love the concept and I love the reduced waste and chemicals but just doesn't seem like a current match for me. Sorry guys.”

Helpful Report

Posted 1 year ago

Thank you so much, Jessica, for taking the time to share your experience with Gruum's sample products. We are truly sorry about the disappointing experience you had with the trial items and especially that your skin felt like it was being stripped away of the natural oils. We are sorry that the scent wasn't as expected and that you don't feel comfortable with the price. We are constantly striving to improve our products and hope that all of our customers are happy with our products but understand, that they won't always be for everyone. We value your feedback and will take it into consideration. Thank you for your understanding.

Posted 1 year ago

“Received with bottle open and leaked. Post office had to put in plastic bag as package covered in oil. Sent email to advise. Had standard reply 5 oct and nothing since. Was a gift that cannot be given due to damage caused by leak”

Helpful Report

Posted 1 year ago

Hi Cheryle, we are really sorry you are disappointed with what you have received and that it was damaged on delivery. I can see replacements have been sent out and you seem satisfied with our response. If there is anything else we can help with please let us know. Best wishes, team gruum.

Posted 1 year ago

“Products are nice but they’re really really small, especially for the price. Only buy once in a blue moon on a really decent offer because you do not get value for money.”

Helpful Report

Posted 1 year ago

Thanks Oliver for your valuable feedback on Gruum. We regret to hear that our products were too small for the price. We value your input and would like to hear your suggestions to make your experience better. Could you please elaborate a bit more on how we can give you more value for money? Our email is support@gruum.com

Posted 1 year ago

“poor service when you pay for next day delivery and a 6 days later the goods don't arrive”

Helpful Report

Posted 1 year ago

Hi there, thank you for getting in touch and bringing this to our attention. I'm sorry you didn't receive your order on time and for all the inconvenience this may have caused. Please may I request you email us your order reference number at support@gruum.com FAO Jay and I'll have this resolved for you. Many thanks!

Posted 1 year ago

“.Unfortunately, my item never arrived. Regards MCF Mc Gahan”

Helpful Report

Posted 1 year ago

Hi Marie, thank you for getting in touch about this. I'm sorry you didn't receive your order and for all the inconvenience this has caused. I have checked and can see that my colleague has taken care of the issue and has informed you about this. I hope that helps. Please accept my utmost apologies once again and feel free to email us if you have any other queries. Many thanks!

Posted 1 year ago

“Unfortunately doesn't work for me. Hair is almost impossible to comb, conditioner doesn't seem to do anything at all. Hair doesn't look fresh even after the wash. 2 stars for good foam and smell”

Helpful Report

Posted 1 year ago

Hi there, thank you for getting in touch and for taking the time to write your feedback regarding the products. We always hope that our products are enjoyed by our customers but we also understand and appreciate that not every product is for everyone. I have informed our product development team about this. Please email us at support@gruum.com and we can have a discussion on this. Many thanks!

Posted 1 year ago

“I did not like the body or hair soap but face soap is OK... none in which I would buy again .. I hate the sticky feeling il keep to dove”

Helpful Report

Posted 1 year ago

Thank you so much for your review of Gruum, Ashleigh. We really appreciate your taking the time to provide us with your honest feedback. We're sorry to hear that you didn't like the body or hair soap. We always hope that our products are enjoyed by our customers, but we also understand and appreciate that not every product is for everyone. Thanks for your feedback.

Posted 1 year ago

“I think it's a bit misleading to say the product are worth £21 they look like samples to me. Same goes for the sunscreen and face oil. I haven't used them yet but not impressed so far.”

Helpful Report

Posted 1 year ago

Hi Lesley, Thank you so much for your feedback, we really appreciate you taking the time to let us know about your experience. We apologize for the misunderstanding of our product prices, and we'd really like to understand how we can make things better. The prices have been set based on the RRP of the products. However, there's always room for improvement and we'd love to hear from you more about how we should amend this. Please email us at support@gruum.com and we can discuss this further. Many thanks!

Posted 1 year ago

“Wow, glad i got this on a promo as wouldn't have liked to have paid full price, soap 50x30x15mm, washbag was a simple fold flat nylon type thing, facewash was reasonable. Very high prices for what you are actually getting”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you so much for your feedback. We appreciate you taking the time to let us know about your experience. Sorry to hear that you didn't enjoy the product price, size of the soap, type of washbag, and facewash. Please may I request you to email us at support@gruum.com so we can discuss this further and find a way to improve the products in future? Many thanks!

Posted 1 year ago

“The smell is rather unpleasant smell.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your feedback about Gruum. We’re sorry that you encountered an unpleasant smell. We always hope that our products are enjoyed by our customers but we also understand and appreciate that not every product is for everyone. Please email us at support@gruum.com and we can discuss this further. Many thanks!

Posted 1 year ago

“Received free samples which was ok, nothing special about these products , definitely would not purchase these items at the full rate , to many better products on the market for a lower price.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to let us know your experience. We understand your hesitation and appreciate your honest feedback. We apologize if the free samples did not meet your expectations. We strive to bring you quality products at the best available prices. Please email us at support@gruum.com FAO Jay and we can discuss this further. Many thanks!

Posted 1 year ago

“The products are really nothing special”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for giving us your honest feedback about the products. We are very sorry that you found the products ordinary. Please let us know what we can do to make the products better for you. You can email us at support@gruum.com and we are happy to discuss this further. We value each and every customer's opinion and appreciate your taking the time to let us know your experience. Many thanks!

Posted 1 year ago

“I ordered a travel set as a gift but was very disappointed with the condition of it when it arrived. The address label was stuck directly to the presentation box and sent through the post like that with no outer protection to the box and consequently the box had become squashed and damaged in the post, also I could not remove the address label without damaging the box further. Consequently I was not able to give it as a gift because it looked so awful, so that was my money wasted and it just had to go in the bin so I cannot comment on the products inside. Bearing in mind I had to pay £3.95 postage I do think it should have had some sort of protection for the goods inside.”

Helpful Report

Posted 1 year ago

Hi Patricia, Thank you for your valuable feedback. We are sorry and disappointed to hear about your experience with the order. We take pride in the quality of our products and how we deliver them and we understand your concern. We apologise for the inconvenience caused and would like to request you to email us at support@gruum.com FAO Jay and We'll look into it further to find a solution. Many thanks!

Posted 1 year ago

“items missing from order box half opened, was not at home when delivery was made. this is not the first time that I have had problems. had to wait twelve days for this delivery. find the whole experience of dealing with Gruum very frustrating.,”

Helpful Report

Posted 1 year ago

Hi Linda, thank you for bringing this to our attention. I'm sorry that the order arrived open and incomplete. We have rectified this and have replied to your email. Please let me know if there's anything else I can help you with. Kind regards Jay

Posted 1 year ago

“I love soap. I buy some soap aost every time I'm shopping. I hate shower gels etc. Lovely fragrant soap. I was delighted to find your website and order some lovely offcuts of soany different varieties. I have to say I'm so disappointed. Every offcut of soap smells exactly the same. I love grapefruit soap and sniffed eagerly for it but no grapefruit. No anything except peppermint area from the packaging. I'm sorry but I'll stick to TKMaxx for my soap.”

Helpful Report

Posted 1 year ago

Hi there, Really sorry you are un happy with the soaps, we hope our are loved by our customers but understand they may sometimes not be for everyone. Please email us at support@gruum.com stating you are emailing in follow up to the IO review and a member of our team will be able to help you further in this matter.

Posted 1 year ago

“OFF-CUT SOAP FOR WHAT YOU GET JUST ORDER THE BARS @ £5 EACH VERY VERY DISAPPOINTED. NO WAY ARE THEY VALUE FOR MONEY.”

Helpful Report

Posted 1 year ago

Hi Paul, thank you so much for taking the time to let us know about your experience with the wonki bars. We are sorry that you were not satisfied with them and the price they are being sold at. I've informed the relevant team to be aware of this. Please email us at support@gruum.com if you wish to discuss this further and try to improve. Many thanks!

Posted 1 year ago

“The product itself seems good - but please change your packaging. The bottles you use are terrible - the lotion is thick and impossible to squeeze out of the container as the plastic is so stiff, and the sharp square corners will trap any remaining lotion !! Will not purchase again ….”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to let us know about your experience. We truly appreciate your feedback. We apologize that our product’s packaging didn’t meet your expectations. We strive to provide excellent products and service, and we want to make sure we do better next time. Please email us at support@gruum.com and we can have a discussion on how we can improve our packaging. Many thanks!

Posted 1 year ago

“Disappointed with a the mystery pack I've just received, gender or previous purchases not taken into account, half the products I'll never use....”

Helpful Report

Posted 1 year ago

“Ordering was easy, but only a part of my order turned up. Still waiting for the rest.”

Helpful Report

Posted 1 year ago

Hi Sharon Apologies for the inconvenience caused, please email us on support@gruum.com with your order number so, a member of our team can get that corrected for you.

Posted 1 year ago

“I still didn't receive anything. It's been 17 days.”

Helpful Report

Posted 1 year ago

Hi Maria, Sorry to hear that you have not yet received your order. Please can you email support@gruum.com and a member of our team will look into this for you. Many thanks.

Posted 1 year ago

Gruum is rated 4.7 based on 18,955 reviews