Gruum Reviews

Name: Gruum
Rating: 4.70

4.7 Rating 18,950 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 18,950 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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296

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The face oil was decent, the face soap bar smelt like funny after a few uses so that went in the bin. Unfortunately the body butter was damaged but it smelt nice.”

Helpful Report

Posted 6 months ago

Hi there, Thanks for taking the time to leave a review about your recent purchase at Gruum. We are pleased to hear that you enjoyed using our Face oil. Sorry to hear your face soap smelt funny and that the body butter was damaged. If you need any further help with this then please get in touch at support@gruum.com and one of our team will be happy to help! Warm regards Mikaela-Team Gruum

Posted 6 months ago

“Not really had much use but what i would suggest is not using aloe vera. As it is an allergy to some peopl i have had to stop using it”

Helpful Report

Posted 6 months ago

Hi there, Thanks for taking the time to leave a review. I shall pass on your feedback as this helps us to identify areas where we can improve. Thanks again. Warm regards Mikaela-Team Gruum

Posted 6 months ago

“Received a razor, a single blade & shaving gel in a free trial, just paid postage. Was reasonably pleased with the products and liked that replacement blades weren't over priced, but when I went to my subscription it wouldn't allow me to just have blades delivered, I had to have the shaving gel too, which in all honesty I just don't need. I wasn't overly fussed with the blades, and the clicking roller function is uncomfortable, and not worth the extra for the package each month, so I've cancelled subscription. Might suit others better & quality of razor was good, but didn't wow me.”

Helpful Report

Posted 6 months ago

Hi Claire, Thanks for taking the time to leave a review about your recent purchase with Gruum. So sorry to hear that you were having trouble amending your subscription and that you have cancelled it as a result of this. I have sent you a private email to see if I can help in any way as you can have your subscription for whatever products you like and you do not have to keep the shave gel. I hope this helps, please keep an eye out for an email from support@gruum.com. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 6 months ago

“Easy to order. I have combination skin type and it made me break out so I resorted back to the usual serum I use.”

Helpful Report

Posted 6 months ago

Hi Miss L, Thank you for taking the time to write a review. We are sorry to hear you did not enjoy using your products, we hope our products work for everyone but we appreciate that this is not always the case. Thank you again for your feedback. If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. They will be happy to assist you with any queries or concerns you may have. Thank you again for your review. Warm regards, Helen - Team Gruum

Posted 6 months ago

“Hi thank you I’ve received my sun screen soap etc Look forward to trying them out in a couple of weeks. And il give a up date then . Julie”

Helpful Report

Posted 6 months ago

Hi Julie, Thank you for taking the time to leave a review, we love to hear you have received your order on time and we hope you love using the products. If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. They will be happy to assist you with any queries or concerns you may have. Thank you again for your review. Warm regards, Helen

Posted 6 months ago

“Ordering was easy, delivery was quick. One bottle broken in transit and gruum were very efficient at sending a replacement when I did their online form. Prices were low. I bought a face oil which was lovely and a roll on perfume that was a pleasant sent. But I bought quite a few body oils and was disappointed in these. The listed ingredients sounded great and I thought the scents would be lovely but when I got them they hardly smelled at all. Such a shame.”

Helpful Report

Posted 7 months ago

Hi Marianne, Thanks for taking the time to leave a review about your recent purchase with Gruum. We are pleased to hear your positive experience about ordering, delivery and value for money. Sorry to hear that you felt the oils did not smell much. I have passed this feedback over to our Product Development Team as this helps us to identify areas where we can improve. Thanks again for your feedback. Warm regards Mikaela-Team Gruum

Posted 7 months ago

“Received three samples, apparently to the value of £50. These were the Loddder Luxurious Hair and Body Wash, Solstraler After Sun Face Oil Bar, and Kyra Gentle Face Wash Bar. All are lovely scented products, but would I buy them at their apparent retail value? I don't think so. There are better value products out there. The hair and body wash lathers well and leaves the skin energised afterwards. The face wash bar is a waste of time. It doesn't lather at all and I the couple of times I tried it, I was not sure if it had cleaned my face, reverting to no-soap product I already was using. The after-sun face oil bar, is a novel concept, but leaves a sticky film on your face. It might perform better on the beach in the sun, but at body temperature it's horrible and I promptly washed it off.”

Helpful Report

Posted 7 months ago

Hi Shawn, Thank you for taking the time to leave a review about your recent purchase with Gruum. Thank you for your feedback, I have passed this over to our Product Development Team as this helps us to identify areas where we can improve. We are pleased to hear that you enjoyed using the Lodder body wash and sorry to hear that the other products weren't for you. We hope our products work for everyone but appreciate this isn't always the case. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 7 months ago

“Design is boring.”

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to leave a review and give us your feedback. Sorry to hear that you feel this way about our product. We will use this feedback to help us identify areas where we can improve. Thanks again. Warm regards Mikaela-Team gruum

Posted 7 months ago

“Great products except for the face SPF 50 - it leaves white pieces on my face that keep coming off… not very happy with this one”

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that you have experienced white pieces on your face from the cream. It may be a result of what you have on your skin underneath the cream and also you might find that giving it a good shake helps! Thanks again for your review. Warm regards Team gruum Mikaela - Team gruum

Posted 7 months ago

“Products ok but items missing on delivery and took time to sort replacements.”

Helpful Report

Posted 7 months ago

Hi Louise, Thank you for taking the time to leave a review about your recent experience with gruum. Sorry to hear that your order arrived with some missing items. I have had a look and I can see that my colleague arranged for these items to be delivered to you and they were shipped on 27/08. I hope that you have now received these and that you are enjoying using our products! If you need anything else then please do not hesitate to get back in touch with us at support@gruum.com and one of the team will be happy to help! Thanks again for your review Warm regards Mikaela-Team Gruum

Posted 7 months ago

“I found delivery slow and prices high. Quality of razor blades and hair bar so far good but the latter far too expensive. Shaving gel is good but again very small for the price.”

Helpful Report

Posted 7 months ago

Hi Tim, Thank you for taking the time to write a review about your recent experience with gruum. Sorry to hear that it may not have been what you were expecting. I have passed your feedback about size and prices over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 7 months ago

“Like the products but ordered 3 free from the Daily Telegraph offer but hot charged full price. Emailed Gruum but no response.”

Helpful Report

Posted 7 months ago

“I’m a professional secret shopper so I only give reviews that I get paid to for”

Helpful Report

Posted 7 months ago

Hi Helen, Thanks for letting us know, if you need anything else then please do not hesitate to get in touch at support@gruum.com and one of our team will be happy to assist. Warm regards Mikaela-Team Gruum

Posted 7 months ago

“Good products could use slightly better packaging. Arrived leaked and boxes battered but products themselves smelt lovely and have been brilliant on my sensitive skin”

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to leave a review about your recent purchase with Gruum. I have passed your feedback regarding our packaging over to the relevant team for their consideration. We are so pleased that you have enjoyed using our products and that you have found they work well for sensitive skin. If you need anything else at all then please get in touch at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team Gruum

Posted 7 months ago

“The soap was brilliant. The sun cream too. The after sun bar when it arrived wasn't in a very good state to be honest. It was broken around the edges and the oils or whatever you used had leaked into the cardboard so it didn't look very nice when it arrived it also made the box soggy”

Helpful Report

Posted 7 months ago

“expensive for the size”

Helpful Report

Posted 7 months ago

“I always get tempted by the “free” trails and just pay for the postage. Yet when I receive the product they are very underwhelming then I regret paying the £4 ! Sorry !”

Helpful Report

Posted 8 months ago

“I was happy with Gruum products, sometimes a little overwhelmed by the marketing. But astonished to get the following messaging on 5th August: I thought it immoral and extraordinary. Now I've had a message asking for a review from Simon, one of the founders, apparently which links solely to a review page. So this is my review: good products but not happy with the marketing messages. Hey Harriette, how’s it going? I’m Lottie, the new Marketing Manager here at grüum! I’m so excited to get involved in the sustainable self care movement and make some planet friendly moves 💚 I’ve noticed that you’re one of our most valued customers, and I want to get our friendship off to a good start, so guess what? - I’ve grabbed you a cheeky £5 voucher 🤫 But keep that between us, the founders don’t need to know 😉”

Helpful Report

Posted 8 months ago

Hi Harriette, Thank you for taking the time to leave us a review. Sorry to hear your thoughts with regards to our recent marketing messages, the message was really intended for us to say thank you for your loyal custom. We value your feedback and it has been passed on to our Marketing team for them to consider. Thanks again for your review. Warm regards Team Gruum

Posted 8 months ago

“The products smell good. Shower gel bar has nice texture. Face mist stings eyes. Perfume spray smells quite nice, a little masculine with the citrus, comes on oily though.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with Gruum. We are pleased to hear that you enjoy the smell of our products and sorry to hear that you found the face mist stung your eyes. If you need any advice about ingredients for our products then please do not hesitate to get in touch at support@gruum.com and one of our team would be happy to help! Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 8 months ago

“Ordering was very easy and simple, however my order has never arrived, I have spoken to support who have assured me it's been resent. Let's wait and see!”

Helpful Report

Posted 8 months ago

Hi Lisa, Thank you for taking the time to leave a review. Sorry to hear that your order did not reach you. I can see that my colleague has helped to resolve this for you. I hope your order arrives soon and that you enjoy using our products! Warm regards Mikaela-Team Gruum

Posted 8 months ago

Gruum is rated 4.7 based on 18,950 reviews