Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 22,971 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 22,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not really any difference also very long delay in sending out order”

Helpful Report

Posted 2 months ago

Thank you very much for your honest feedback. We truly appreciate you sharing your experience with us. Your comments are very valuable and will help us make improvements moving forward. We’re grateful for your support and hope to provide you with an even better experience next time!

Posted 1 month ago

“The skin care seems nice, but the room spray and reed diffuser are quite a strong, heavy scent that I don't find appealing. I photograph a lot of scented home fragrance products for my job, and these scents are incredibly pungent to what I'm used to, and not homely at all. Maybe something to adapt slightly....”

Helpful Report

Posted 2 months ago

Hi Lucy, Thanks for taking the time to leave a review. Sorry to hear that you found the fragrances to be quite strong. I have passed this over to our Product Development Team as this helps us to identify areas where we can improve. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 month ago

“I ordered trial skin/hair care products . Not the only trial product. arrived promptly. No instructions. No idea if for face or body or hair. No idea if cleanse or moisturiser and therefore still in box and not used. No contact details in the box”

Helpful Report

Posted 2 months ago

Hi Debra, Thanks for taking the time to leave a review. Sorry to hear that you are not sure about what products you have received. From looking at your order number I can see this was for our Spring Home Fragrance Bundle which contained a diffuser, a room spray and some wax melts. You can find detailed information for all our products on our website but if you still need any further assistance with this then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Thanks again. Warm regards Mikaela-Team gruum

Posted 1 month ago

“Was all good enjoy trying the products”

Helpful Report

Posted 2 months ago

Hi there, Thanks so much for taking the time to leave a review. We are pleased to hear that you enjoyed using our products! Warm regards Mikaela-Team gruum

Posted 2 months ago

“Average product quality and price is too high.”

Helpful Report

Posted 2 months ago

Hi Muhammad, Thank you for taking the time to write a review about gruum. Sorry to hear that it may not have been what you were expecting. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 2 months ago

“Love Gruum products, hate the packaging. Grey plastic bottles that look like they have chemicals in not lovely face products. Have to hide them away. Also the square handcream bottle is not comfortable to use as the corners of the bottle digs in your hand.”

Helpful Report

Posted 2 months ago

Hi Tracey, Thank you for taking the time to write a review about our products. Sorry to hear that it may not have been what you were expecting and that you don't like the packaging. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 2 months ago

“The bottles are too small and don’t last long at all. The package was damaged when it arrived! Send me free samples and I’ll try more products I like to order more Thanks”

Helpful Report

Posted 2 months ago

Hi Gurvir, Thanks for taking the time to leave a review and thank you for your feedback about the size of the bottles. We only use full sized products and don't do any sample sizes I am afraid. Sorry to hear that your packaging was damaged upon arrival. If any of your products were damaged then please feel free to get in touch with us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 2 months ago

“I love gruum products. They work! They’re pleasant smelling and do what they say they will do. However, the packaging is awful. I can only use half of a cream product from the bottles as long as I stand them upside down. Then I have to try and cut the bottle open to get the rest of the product. I’ve had to move to a different face sunscreen because of this problem which I hate because I loved gruum factor 50.”

Helpful Report

Posted 2 months ago

Thank you so much for your feedback and for your continued support of our products! We’re thrilled to hear that you love the performance and fragrance of our items. We’re really sorry to hear about the issues you’ve encountered with the packaging and understand how frustrating that can be. We’ll definitely pass your comments along to our team to see how we can improve this moving forward. We truly appreciate your feedback and hope to enhance your experience with us in the future. If you need any further assistance or have more suggestions, please don’t hesitate to reach out.

Posted 2 months ago

“The products are amazing but some tweaks are needed. The calming spray needs to be more potent if it was it would be amazing. I love the no nasties claim as it’s true. I suffer with terrible cysts on my sling and I haven’t suffered since using your products. The prickly pear oil is stunning and especially for us ladies going through menopause, it nourishes the skin in short it’s YUMMY! The facial refresh gel is not so great it drys like chalk on the skin. The soaps are great but really should come with a case to store as we know all soaps when left store bacteria. My self and my mother both ordered with a voucher of £20 from Vodafone. On my first attempt of ordering I couldn’t get anything that suited me so I contacted your team and after SEVERAL back and forth emails they agreed to let me have the products I required. It came quite quickly. My mother ordered and there was very limited products most sold out and it took weeks to come. As a result I doubt we will order regular given the trust and supply and demand isn’t quite right which is a shame. I think you would benefit from mix and match boxes to get your products out there without limiting new customers when using a promotion voucher. Your products could be great but your service could be so much better.”

Helpful Report

Posted 2 months ago

Thank you for your thoughtful feedback! We’re glad to hear that some of our products, particularly the prickly pear oil, have worked well for you. We also appreciate your suggestions regarding the calming spray, facial refresh gel, and soap storage. We’re sorry for the delays and the experience you had with your orders, and we understand the importance of improving both product availability and service. We value your input and will pass it on to our team for consideration. If you have any further questions or concerns, please don’t hesitate to get in touch.

Posted 2 months ago

“I love the style of bottles would be nice if boxed too. Make an ideal gift .”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We’re so glad to hear that you love the style of our bottles. We appreciate your suggestion about offering them in boxes, as we’re always looking for ways to improve the gifting experience. We’ll definitely pass your idea on to the team for consideration. Thanks again for sharing your thoughts!

Posted 2 months ago

“I got a variety of products, mostly for face wash/moisturising, as an promotional offer from Vodafone, paying p&p only. The products are all in identical plain grey packaging, and mostly the same size, which means that getting up bleary eyed at 2am (which i occasionally have to do for work) isn't the best for identifying the product I want at a quick glance. Having looked at the prices of the products in comparison with other brands, I wouldn't buy gruum at rrp as I don't notice any extra benefit for the extra cost. Sorry gruum, but I thought you were just average.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, and we’re sorry to hear that the packaging didn’t meet your expectations. We strive to be as sustainable as possible, which is why we aim to use minimal packaging to reduce our environmental impact. We understand how packaging design is important, especially for easy identification, and we’ll take your comments into consideration for future improvements. We’re sorry to hear that you didn’t notice the extra benefit you were expecting, but we appreciate you giving us a try. If you have any further questions or need assistance, feel free to reach out.

Posted 2 months ago

“It was fine Annoying that you ask for a 5 star rating in your email Then you ask would I recommend “Yes or No” and then ask an NPS question?”

Helpful Report

Posted 2 months ago

“I like the products. ordering is easy, communication is ok. delivery takes ages.”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We’re glad to hear you like the products and find ordering easy. We apologize for the delay in delivery and appreciate you bringing this to our attention. We’re constantly working to improve our delivery times and will pass your comments on to the team. Thanks again for sharing your thoughts, and we hope to improve your experience moving forward.

Posted 2 months ago

“Too many products”

Helpful Report

Posted 3 months ago

Thank you for your response! We really appreciate you taking the time to share your thoughts with us. We’re constantly working to improve, and your feedback helps us do just that. If you’d like any recommendations or need assistance with our products, feel free to get in touch-we’re here to help. Thanks again for your feedback!

Posted 2 months ago

“It’s really good but the bottles need to be a little bigger ,and a little less pricy”

Helpful Report

Posted 3 months ago

Thanks so much for your feedback! We're really glad to hear you're enjoying the product. We truly appreciate your thoughts on the bottle size and pricing - it's helpful insight, and we'll definitely pass it along to our team for review as we continue to improve. Thanks again for your support! 💚

Posted 3 months ago

“Products were lovely but not what I ordered the relaxation pulse point and spray were the products I really wanted to try as have difficulty sleeping!”

Helpful Report

Posted 3 months ago

Hi Ann, Thanks for taking the time to leave a review. Sorry to hear that you may have received the incorrect products. If you need help to resolve this then please do not hesitate to reach out to us and one of our team will be happy to help. Please email us at support@gruum.com. Warm regards Mikaela-Team gruum

Posted 3 months ago

“Love the products and but find the website frustrating to navigate. I added multiple items to my cart and went back to the homepage, then onto my cart which was then empty? This has happened multiple times and is really frustrating. Also found the £5 sales quite annoying - not all products are £5 and you have to have 3 items for it to work at £15. Just a marketing ploy I know and an ‘easy’ upsell perhaps but it’s very off putting.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that you had issues with the website. I have passed your feedback on to our Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Rexhina-Team gruum

Posted 3 months ago

“Overall, Gruum products are expensive for what they are. I certainly would never consider paying full price for them, but I do make use of special offers for discounted sets. I recently had a instance where I ordered a sleep set, but two products were unavailable and substitutes were sent instead that had no relation at all to promoting good sleep, so the set overall was a bit of a waste. This experience has made me think twice about using Gruum, as I think this should have been communicated in advance, regardless of whether the set was a special offer.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Rexhina-Team gruum

Posted 3 months ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298”

Helpful Report

Posted 3 months ago

“The shower gel bars don't produce any lather, very disappointing. The shampoo bar is very good and great for travel. The conditioner bar is good for holidays.”

Helpful Report

Posted 3 months ago

Hi Anna, Thank you for taking the time to write a review. I apologize that you were disappointed with the lather of the Tvatta Shower Gel Bars. The Tvatta Shower gel bars, do not foam like regular shower gel as they are soap-free. The surfactant in the product is derived from coconut and cleans just as well however the bars do not create large bubbles but are more of a creamy layer that cleans and moisturises the skin at the same time. I have forwarded your feedback to our Product Development team. Thank you for your review. If you need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards, Rexhina

Posted 3 months ago

Gruum is rated 4.7 based on 22,971 reviews