Gruum Reviews

Name: Gruum
Rating: 4.70

4.7 Rating 18,953 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 18,953 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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296

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“items were damaged in post, tyried to e mail but email returned i would rather have emailed than leave bad review”

Helpful Report

Posted 1 year ago

Hi Larry, Thank you for taking the time to write a review. I was sorry to hear that your order arrived damaged and that you had problems with contacting us. To let you know for future instances are support email is Support@gruum.com. I have sent you an email regarding your issue to arrange a replacement for you so please check your inbox. Thank you again for your review. Best regards, Helen

Posted 1 year ago

“I got offered some “free” Gruum products, I had to pay the p&p. Got some soap, facial oil and hand cream. Smell ok but they are greasy. Facial oil leaves a mark on clothes. Hand cream ok but the soap leaves oil on the bath. I’ve tried to unsubscribe but still get emails. Won’t be going back to them”

Helpful Report

Posted 1 year ago

Dear Kenny, Thank you so much for taking the time to share your feedback about your experience with Gruum. Firstly, we want to sincerely apologize for any inconvenience you faced with the Free Trio Set. I can understand how frustrating it must be when a product doesn't live up to your expectations. We also regret to hear that the products, particularly the facial oil and hand cream, were greasy and left marks on your clothes. We truly value your feedback. Warmest regards, Helen

Posted 1 year ago

“Impossibile communication . The postcode on the order was wrong and I emailed them asking to amend. That was over a week ago and haven’t had a reply yet. The order somehow got delivered to the correct address but one of the items I ordered is the wrong one. I can’t even be bothered to try and sort out now . Will not be ordering again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to write a review about your experience. I am sorry to hear that you had problems with your order, I can understand how frustrating this may have been so I apologise for the inconvenience or stress caused. I would love to look into this and see if I can rectify this for you, please email us at support@gruum.com. I am sorry once again this happened and thank you very much for your honest review. Even though your experience was a negative one, we take all customer accounts seriously as it helps us improve our business. Best, Helen

Posted 1 year ago

“Initially I loved these products and have been supporting this company since they started. However I have been locked out of my account twice now and thus can't modify any subscriptions. Furthermore, there is no email confirmation prior to subscriptions arriving and no option to delay subscriptions when they aren't needed. I tried the children's shampoo bar on my daughters and it was an absolute disaster - completely dried out their hair and turned it into a mass of tangled knots. And their hair is normally very easy to manage. Now I have been sent more bars and will have to pay for postage to return them, despite not wanting them in the first place. I have tried to contact the company multiple times and have had no response. It is embarrassing how awful their customer service is and I would advise anyone ordering to read the small print as they are an expensive brand and do not offer free returns, nor do they have reasonable communications or settings available for their subscriptions. It just feels like they are trying to make as much money as possible from their customers. Such a shame as I have been an avid supporter. Now I am just fed up.”

Helpful Report

Posted 1 year ago

Hi there, First of all, thank you for taking the time to write a review. I am sorry to hear about your experience with us as a company, I can understand how frustrating it is when you have some technical difficulties with managing your subscription and the kid's hair shampoo bar does not meet your expectations. I apologise for the inconvenience you may have experienced. In terms of your subscription, we currently do not have reminders as our system does not allow it but the idea is something we are currently looking into. You can manage your subscriptions by logging in, but since you can not access your account please email us at support@gruum.com so I can help you further with this. I am sorry that you did not like the children's shampoo bar, we hope all our products work for all our customers but completely appreciate that this is not always the case. I know you mentioned you received some unwanted bars, please make sure you email us so I can help you with this. Again thank you for your review and I hope to hear from you soon. Best regards, Helen

Posted 1 year ago

“Ordered 1 pack and was sent 4 and also charged 4 times . But eventually refunded 3 x and I sent back 3 with Return to Sender as requested. Their response is very slow and would not order again . Hopefully you lot should have a telephone number not just an email that takes forever to get a reply.”

Helpful Report

Posted 1 year ago

Dear Ashok, We are sorry to hear about your experience with Gruum. Thank you for taking the time to share your feedback. We truly appreciate it. I apologise for sending you four packs and charging you four times instead of one. I understand that it was frustrating. We have been experiencing higher volumes of enquiries than normal, which caused the delay. Once again, thank you for your valuable feedback. If you need anything else please get in touch with us at support@gruum.com. Best regards, Helen

Posted 1 year ago

“My order didn’t arrive so I contacted via email and heard nothing! Have had several emails asking for 5 star reviews if happy with product! I eventually received my order and the face soap is great. Shampoo is a little drying but smells amazing. What has really put me off ordering again is unresponsive customer services except when they are asking for you to big them up. There are other similar companies out there so I will shop around before committing to a subscription”

Helpful Report

Posted 1 year ago

Dear Claire, Thank you for leaving a review. I am sorry to hear that you have not received your order, and I understand the frustration this may have caused you. I apologise for any inconvenience this has caused. I want to assist you with this issue, so I have sent an email to the address support@gruum.com. Please keep an eye out for my email, as I hope to resolve this matter and improve your experience with our brand. Once again, thank you for your review, and I am sorry that we have not responded to your issue promptly. We are dealing with higher volumes of enquiries than normal. Best, Helen

Posted 1 year ago

“Bought as an Xmas present, arrived and smelt lively however .... as they were completely naked in terms of additional packaging... I can kiss goodbye yo them being the surprise gift I had hoped for. All for reducing waste but ......”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your experience with our products. I'm sorry to hear that you were not completely satisfied with the packaging. I understand how frustrating it can be when a product falls short of your expectations. I would appreciate the opportunity to discuss this matter further with you so that I can understand exactly what aspects of our products you were not satisfied with. Please feel free to send us an email at support@gruum.com. We value all customer feedback and experiences, as they help us improve as a brand and create better products in the future. Thank you once again for your review. - Kind regards, Helen

Posted 1 year ago

“I ordered the Bath fizzers, wax melt and hand soap - all in the festive packaging. The items arrived in time and look sweet. A lot smaller than I expected though and on that basis, I think they are over-priced. They were meant to be a gift but are now likely to end up in a Secret Santa as they look cheap. The boxes the items are in were a little dirty on arrival - I do not know if this was due to the transport packaging or how they are stored so I have had to give them a wipe, although one has a stain that I can't get out. Disappointed and won't be making another order.”

Helpful Report

Posted 1 year ago

Hi Mrs J, Thank you for your review and for taking the time to write about your experience. I'm sorry to hear that the Festive Soap and Soak trial set did not meet your expectations and that your boxes arrived dirty. We understand how frustrating it can be to receive products in inadequate condition. Please accept our apologies for any inconvenience this may have caused. I have passed your feedback about the design of the packaging to our product development team and in regards to the dirty boxes, I have forwarded this to our warehouse team to ensure that this doesn't happen again in the future. I would like to discuss a replacement for the damaged items. Please check your inbox for emails from support@gruum.com. Thank you for bringing this to our attention, and if you have any further concerns, please don't hesitate to contact us. - FAO Helen

Posted 1 year ago

“Bought one special offer for a Christmas present. Nice looking products and then the most persistent sales emails every day, continuing only slightly less when I requested to switch to seasonal messages only — and then, when I unsubscribed entirely, another email asking for this review. I suggest customers set up a burnable email address if they want to purchase because otherwise you’ll be annoyed into bad reviews by the incessant sales messages.”

Helpful Report

Posted 1 year ago

Hi Katharine, Thank you for taking the time to share your experience with us. We definitely appreciate your feedback and I am sorry that you experienced so many sales emails after your purchase. I can assure you that it is not our intention to send spam emails to our customers, so I have reported the mass amount of emails to our technical team. Our emails always contain an unsubscribe option at the bottom. We're sorry for any inconvenience this might have caused you, and if is there anything more we can do to make things better please get in touch with us at support@gruum.com. Once again, thank you for your review and kind words for our product. - FAO Helen

Posted 1 year ago

“Soaps are tiny, bottles just over half full , very little product for your money”

Helpful Report

Posted 1 year ago

Hi Gareth, Thank you for your review regarding the small packaging. We understand how frustrating it can be to receive a product that doesn't meet your expectations. We're sorry for any inconvenience this may have caused you. We strive to provide our customers with the best possible experience, and we appreciate your feedback. We'll be sure to take your comments into consideration as we continue to improve our products. If you have any further concerns or questions, please don't hesitate to let us know at support@gruum.com. We're always here to help in any way we can. We hope you have a great day! - FAO Helen

Posted 1 year ago

“Still haven’t received my order,”

Helpful Report

Posted 1 year ago

Hi There, thank you for getting in touch and letting me know. I'm sorry you didn't receive your order and for all the inconvenience caused. I have sent you an email explaining this. Please reply to that email and I'll have this resolved for you as soon as possible. Many thanks!

Posted 1 year ago

“Only two of the five items arrived”

Helpful Report

Posted 1 year ago

Hi Barry, apologies for that. If you would like to email us on support@gruum.com, a member of the team will solve this for you

Posted 1 year ago

“I was quite looking forward to receiving the set. Very disappointed to receive the soaps; the size of them is laughable - so small I thought they were samples!”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Jawaid! We really appreciate you taking the time to let us know about your experience with Gruum. We're sorry that you didn't have a satisfactory experience. Could you please email support@gruum.com so that we can try to improve your experience? We are looking forward to your response.

Posted 1 year ago

“You may not like this. The products sent were no more that tester or small sample size. My wife was unimpressed and we decided not to get anything else from you.”

Helpful Report

Posted 1 year ago

Thanks so much for the feedback, Craig. We really appreciate you taking the time to let us know about your experience. We're sorry that you and your wife weren't happy with the size of the products. Could you please email support@gruum.com so that we can try to improve your experience? We are looking forward to your response.

Posted 1 year ago

“Disappointing - I ordered a free pack 'worth £20' and was happy to pay £3.50 postage thinking that I was getting three full-sized products. What arrived was three tiny soap off-cuts in full-sized boxes. I felt that this was a bit of a scam. I would never have paid the postage had I known this was what I'd receive. I've so far tried the charcoal face soap which has a nice texture but slightly irritates my face. Not impressed.”

Helpful Report

Posted 1 year ago

Hi Elaine, thanks for your feedback - I'm very sorry that you're unhappy with the size of the products you have received. The shampoo bar may look small but they can last up to 60 washes! Our shampoos and body bars are all handmade in the UK and they do not contain any harmful or unnecessary chemicals - we are giving some bars away for free, so more people can try them. More information can be found on our product page https://www.gruum.com/product/luxury-face-body-haircare-set/. Please email us at support@gruum.com so we can discuss this further. Many thanks

Posted 1 year ago

“It was easy to order, however, we were not impressed with how long you took to dispatch it. We took up your offer that you promoted through Rail Card but it seems as we were less important than someone placing a regular order by making us wait 2 weeks before it was dispatched, where I work all customers are important, if you don't want to treat everyone equally then don't put offers elsewhere”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Warren. We appreciate that you took the time to let us know about your experience. We apologize that it took us an extended period of time to dispatch your order. We understand that you took advantage of our promotional offer via the Rail Card and understand your sentiment that all customers should be treated equally. We are sorry for the inconvenience. Due to promotions being very busy, it can sometimes delay the process and we can only apologise for this

Posted 1 year ago

“I ordered the items for Christmas gifts. But one package was crushed on a corner and one had oil marks on the box. They look like ive Been keeping them for years before I "re gifted"them.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Gruum! We apologise for the damaged package and the oil marks that you found on your order. We understand how important it is to have items received in a timely manner and in perfect condition for Christmas gift giving. How can we make things better? We would love to hear from you and take any necessary actions to make sure this does not happen again on email at - support@gruum.com

Posted 1 year ago

“I’m sorry but I was very disappointed with the products I received as they had no fragrance smell at all. I love neroli and lavender and they are very distinctive aromas. There was no aroma AT ALL. Would not recommend to anyone.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about your experience with Gruum. We are sorry that you were disappointed with our products and that you could not smell the fragrance as expected. We would like to make this a better experience for you, if you would like to discuss this further please email us on support@gruum.com

Posted 1 year ago

“I was tempted by a free offer of several products. All I received was a small bottle of shower gel”

Helpful Report

Posted 1 year ago

Please email us on support@gruum.com so a member of our team can help solve this matter for you

Posted 1 year ago

“Seems like a lot of money for not a lot of product”

Helpful Report

Posted 1 year ago

Dear Simon, Thank you so much for taking the time to provide your feedback on Gruum - we truly appreciate your comments and suggestions. We want to apologize for the disappointing experience you had with Gruum – it seems like a lot of money for not a lot of product, and we apologize for that. We would be very grateful if you could tell us more about your experience and how we can make things better for you over email at support@gruum.com

Posted 1 year ago

Gruum is rated 4.7 based on 18,953 reviews