Gruum Reviews

Name: Gruum
Rating: 4.70

4.7 Rating 18,877 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 18,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the parcel so I can’t review anything.”

Helpful Report

Posted 1 month ago

Hi Vygintas, Thank you for taking the time to leave a review. Sorry to hear that your order has not reached you yet. I have had a look and I have sent you a private email to help resolve this for you. Please check your inbox for an email from support@gruum.com and get back to us when you can. I hope this helps! Warm regards Mikaela

Posted 1 month ago

“I NEVER RECEIVED MY ORDER!! do not buy.”

Helpful Report

Posted 1 month ago

Hi Sophie, Thanks for taking the time to leave a review. So sorry to hear that your order hasn't reached you yet. I have looked into this for you and it looks as though your order may have been lost in transit so I have sent you a private email to help resolve this for you. Please check your inbox for an email from support@gruum.com and hopefully we can sort this out for you swiftly. I hope this helps! Warm regards Mikaela- Team gruum

Posted 1 month ago

“people with acne or sensitive skin DONT want fragranced products. all the products gave me a rash”

Helpful Report

Posted 2 months ago

Hi there, Thanks for taking the time to leave a review. Sorry to hear that the products did not suit you and may not have been what you were expecting. We do offer a range of fragrance free products which are suitable for sensitive skin. Please have a look at the link for these products. I hope this helps! https://www.gruum.com/product-category/skin-care/?skin-care-solution=sensitive-skin Warm regards Mikaela-Team gruum

Posted 1 month ago

“The free soap bar was very, very disappointing.Very small and sticky.£3.99 postage was way too much,I sent a large parcel by post office services. Shall not return to your site.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave a review. Sorry to hear about your experience and sorry if it may not have been what you were expecting. We would love to understand what soap bar it was and the problem you had so if you need anything further then please reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 2 months ago

“I never received it!!”

Helpful Report

Posted 2 months ago

Hi Rob, Thanks for your review. Sorry to hear that your order didn't arrive. I have had a look into this and sent you a private email so please check your inbox for an email from support@gruum.com and get back to us so we can help resolve this for you. Warm regards Mikaela-Team gruum

Posted 2 months ago

“The product was not received 😡”

Helpful Report

Posted 2 months ago

Hi Mr Thomas J Dowling, Thanks for taking the time to leave a review. We are sorry to hear that your order has not arrived. I have sent you a private email to help resolve this for you so please check your inbox for an email from support@gruum.com and get back to us so we can help. Warm regards Mikaela-Team gruum

Posted 2 months ago

“I ordered the Oska razor and should have read the reviews before I did. These are NOT suitable for head shaving. I have been using Gillette for the last 8 years and have gone back to them. The Gruum razors require you to press on really hard which is not what you want to be doing with a razor at all. AND you have to pay for the postage to return which is pretty poor service. Cancelled subscription and gone back to what has always worked!”

Helpful Report

Posted 2 months ago

Hi, Thanks for taking the time to leave a review. Sorry to hear that the osku razor was not what you may have been expecting. This product comes with two types of razor blade replacement heads, a 3 blade and a 5 blade. They are not normally advised for the head but more with the face and body in mind. I hope this helps! Warm regards Team gruum

Posted 2 months ago

“I still haven't received these. It's been so long now I completely forgot I ordered them.”

Helpful Report

Posted 2 months ago

Hi Tracy, Thanks for taking the time to leave a review. Sorry to hear that your order has not reached you. I have had a look into this and I have sent you a private email so please look out for an email from support@gruum.com and we will get this sorted for you as soon as we hear back from you. I hope this helps! Warm regards Mikaela-Team gruum

Posted 2 months ago

“Didn't come”

Helpful Report

Posted 2 months ago

Hi there, I am sorry to hear your order did not arrive, please check your inbox for an email from Helen at support. Thank you again for your review. Warm regards, Helen - Team Gruum

Posted 2 months ago

“Never received it”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review, we are sorry to hear you have not received your order, please check your inbox for an email from Helen at support. Thank you again for your review. Warm regards, Helen - Team Gruum

Posted 2 months ago

“I took advantage of a free product offer and also purchased an extra couple of items, unfortunately I think the products have gone off as they smell really strange and funky, they don’t smell of the ingredients they’re supposed to contain. So disappointed”

Helpful Report

Posted 2 months ago

“Absolutely awful . I have lodged a complaint”

Helpful Report

Posted 2 months ago

Hi Sioux, Thanks for taking the time to leave a review. I have had a look and found your query. Sorry to hear that your calming spray bottle was faulty on arrival. I can see that one of our team has helped resolve this for you and a replacement is on its way to you. If you need anything else, please do not hesitate to reach out as we are always more than happy to help. Thanks again. Warm regards Mikaela-Team gruum

Posted 2 months ago

“Order came with only 1 product instead of 4”

Helpful Report

Posted 2 months ago

Hi Andrew, Thanks for taking the time to leave a review. Sorry to hear that your order arrived with some missing items. If you would like help resolving this then please do not hesitate to get in touch with us at support@gruum.com and one of our team will be happy to help resolve this for you. I hope this helps! Thanks again. Warm regards Mikaela-Team gruum

Posted 2 months ago

“As of 22/1 I have still not received my items and ended up losing money on shipment”

Helpful Report

Posted 2 months ago

Hi Deqo, Thanks for taking the time to leave a review. We are so sorry to hear that your order hasn't reached you yet. I have sent you a private email to help resolve this as it looks as though your order may have been lost in transit. Please check your inbox for an email from support@gruum.com and send us a reply. Thanks again. Warm regards Mikaela-Team gruum.

Posted 2 months ago

“I’d actually review the product if I had received it. Sadly I didn’t, I ordered on the 11th December 2024 and nothing has been sent to me”

Helpful Report

Posted 2 months ago

Hi Alison, I'm sorry you didn't receive your order yet. We have emailed you. Please check your inbox :)

Posted 2 months ago

“I never received this product”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to write a review. We are sorry to hear you have not recieved your order, please check your inbox for an email from Helen at support. Thank you again for your review. Warm regards, Helen - Team Gruum

Posted 2 months ago

“I've attempted to contact you twice now and was assured that someone would get back to me. I didn't receive this lip conditioner so cannot tell you what I thought. Very poor customer relations when you don't respond to emails. I won't be buying any more from you as I don't like the way you do business.”

Helpful Report

Posted 2 months ago

Hi Christine, Thank you for your review. We are sorry to hear you have not received some items in your order, please check your inbox for an email from support. Thank you again for your review. Warm regards, Helen

Posted 2 months ago

“It didn’t arrive in my order. I sent two emails regarding this but got no response.”

Helpful Report

Posted 3 months ago

I am sorry to hear your order hasn't reached you yet. We have emailed you, please check your inbox :)

Posted 2 months ago

“Never recieved”

Helpful Report

Posted 3 months ago

“I live in NI, so as I was planning to visit my family in Corby, I requested delivery to my daughter's house in case there was any delay. This order was to have been a Christmas present for my grandson, but he never got it. I arrived in Corby on 23rd December, and things were pretty chaotic, so I assumed the parcel was on its' way. I didn't like to be checking on-line as I was visiting, so it was after Christmas when we realised the parcel had not been delivered that I tracked delivery, only to find it had been delivered on 23rd, and left IN FRONT OF THE GARAGE DOOR, BEHIND THE WHEELIE BIN; CERTAINLY NOT A SAFE PLACE. There were at least 3 people in all day on 23rd, and there was no knock or ring for delivery; Royal Mail must have knocked with a feather duster. There was no sign of the package, and the neighbours hadn't seen anything either. Now I'm back home, I intended to seek answers, so would appreciate your assistance.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review, we are sorry you never recieved your order. Please check your inbox for an email from Helen at support. Thank you again for your review. Warm regards, Helen - Team Gruum

Posted 3 months ago

Gruum is rated 4.7 based on 18,877 reviews