Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,776 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

Write Your review

Tell us how Groomers Online made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Groomers Online 5 star review on 9th March 2025

259

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a set of Andis pulse zr ll October last year clippers were hardly used as I have a second pair they started smoking so I sent them back, they sent out a new pair and they squealed high pitched on every groom when used sent them back again to which it’s taken weeks for them to send out a new set luckily I’ve been on holiday however Royal Mail have since delivered the parcel under a vehicle on my driveway while no one was home the parcel was not there on my sisters return at after 7pm so my new clippers have gone missing. Groomers have said they will send new ones out but now I’m having to wait longer and I’m due back home tomorrow with only 2 days before I go back to work. Quite disappointed”

Helpful Report

Posted 6 months ago

Good Afternoon Cassandra, Thank you for taking the time to leave a review, your feedback is of the upmost importance to us. We understand a new pair has been delivered successfully but please do let us know if this is not the case. Whilst we always strive to do our best to service our customers needs promptly and efficiently, sometimes things outside of our control have a knock on affect on our ability to achieve the standards we intend to meet. If you would like to give us a call or send an email on how you would feel we can best resolve any outstanding issues for you, we would be happy to discuss this. We hope you have a lovely weekend. Kind regards, Groomers

Posted 6 months ago

“Good Product Quick Delivery More Trade Prices Needed”

Helpful Report

Posted 9 months ago

Good Morning, Thank you so much for taking the time to share your feedback about Groomers Online! We truly appreciate your kind words regarding our products. Should you like to discuss trade pricing with us, please send us an email at customer.service@groomers-online.com and we can see what we can do for you. Kind regards, Frankie The Groomers Team

Posted 9 months ago

“Unfortunately after having ordered two tunics one that has been returned and the next will be.am somewhat disappointed as not fitted right too tight around the stomach area, Never had this problem before as have always been please with purchases. Shame..”

Helpful Report

Posted 10 months ago

Good morning, Thank you for your review. We are sorry to hear that the size of your tunic is incorrect. Please feel free to contact us at customer.service@groomers-online.com and we can organize a return for your tunic. If you would like to discuss this further please do not hesitate to contact me directly at charlie.morton@groomers-online.com. Kind Regards Charlie Groomers Customer Service

Posted 10 months ago

“The products are great. The only part of the process that I found disappointing was to receive an invoice after I’d paid. Ideally this should be a receipt or an invoice that is stamped as paid.”

Helpful Report

Posted 10 months ago

Good Afternoon, Thank you for your review, we appreciate all feedback in order to continually improve our service to customers. I will certainly pass your comments on to our accounts team to see if this can be updated for future orders. If you would like to discuss this further, please do not hesitate to contact me directly at frankie.jones@groomers-online.com. We hope you have a lovely bank holiday weekend. Kind regards, Frankie Groomers Team

Posted 10 months ago

“Sadly delivery let them down. Scheduled for a delivery Friday between 9am and 5pm. Waited in all day. No delivery. Called at 5pm no answer. Saturday morning as we are about to go out the lorry arrives. The driver explains there was problem at the depot and they should have called us. Very disappointing to have not been informed of these changes. We are very pleased with the dog grooming bath ordered. It was well packed and although not used yet appears to be good quality. Such a shame their customer service side is so poor. Unlikely to use the company again now”

Helpful Report

Posted 10 months ago

Good Afternoon Natalie, Thank you for your review, we appreciate all feedback in order continually improve our service to customers. I am sorry to hear that there was a delay with your order, I have checked the shipment notes and unfortunately we were not made aware of a delay by the pallet company and therefore could not pass on this information to yourself. We will of course pick this up with Palletline as a point of improvement. Please note that, as per our website, our offices are closed from 4pm on Fridays, apologies for the inconvenience this has caused and if you would like to discuss this further, please feel free to contact me directly at frankie.jones@groomers-online.com. We hope you have a lovely bank holiday weekend. Kind regards, Frankie Groomers Team

Posted 10 months ago

“Great but feel cheated where charged 6.50 p&p for a brush which cant have cost more that 2.60 ( small parcel rate) to post.”

Helpful Report

Posted 1 year ago

Good Afternoon Tim, Thank you for your review, we value all feedback from our customers and we will take your comments on board. Please know we are reviewing our delivery offering and will be updating pricing alongside as soon as we can. Kind regards, Frankie Jones

Posted 1 year ago

“Good service from Groomers but the product from Wahl let its self down, clippers look good but carry case is flimsy and there are no attachments provided.”

Helpful Report

Posted 1 year ago

“Happy with most of products but brush I bought was to soft to brush anything but delivery super quick”

Helpful Report

Posted 1 year ago

“Disappointed this time even though it was packed perfectly one of the bottles had leaked and I’ve now lost about half a bottle it obviously hadn’t been sealed properly at source ☹️”

Helpful Report

Posted 1 year ago

Hi Kevin, Thank you for your review. I am sorry to hear one of your items has leaked. Please feel free to contact us over email and we can try our best to rectify this for you. customer.service@groomers-online.com Thanks Ella

Posted 1 year ago

“Easy to order quick to post Don’t buy anything expensive my scissors came in a plastic blister pack with no padding and posted in a paper Jiffy bag also with no packaging. Not even a fragile sticker.”

Helpful Report

Posted 1 year ago

“Ordered a muzzle, great quality but too big even though I did the measurements. I prepared a return but unfortunately the postage to arrive and then postage to send back out priced the return. So I now have an oversized muzzle”

Helpful Report

Posted 1 year ago

“Love groomers but recently difficult to find the products I need in stock. I'd buy more but lots products are just not avaliable.”

Helpful Report

Posted 2 years ago

“Thank you for the hose, however I did ask for a set of nozzles as well ,which have been forgotten.”

Helpful Report

Posted 2 years ago

“How long must I wait to get my order WEB248744. Best regards Harald Storli, Trondheim, Norway.”

Helpful Report

Posted 2 years ago

“If you have a problem with items you have ordered you receive no response when communicating about concern.”

Helpful Report

Posted 2 years ago

“Gets hot quickly keeps cutting out”

Helpful Report

Posted 2 years ago

“Decent products/price. Communication not great and slow delivery.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you feel this way. We sent you a confirmation email for the order but whilst Royal mail was closed over the bank holiday, the goods were still delivered within the 2-3 working days time frame. We hope you enjoy the products, but if you have any further queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 2 years ago

“It arrived on time , the problem is the tear stain is still there , maybe prolonge use can help it disappear.”

Helpful Report

Posted 2 years ago

“Nice case but the scissors do not cut I not found it good has I would have liked”

Helpful Report

Posted 3 years ago

“The quick release is a good idea but it doesn't lengthen and shorten much”

Helpful Report

Posted 3 years ago

Groomers Online is rated 4.8 based on 9,776 reviews