Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,776 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 9th March 2025

259

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have given 5 stars but for your delivery times. The groomers jacket is so nice but took ages to arrived communication was good.”

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Posted 1 week ago

“My items took too long to arrive. I will order elsewhere in future”

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Posted 1 month ago

Dear Linda, Thank you for sharing your experience with us. We genuinely value your feedback and are sorry to hear that you feel your order took longer than expected to arrive. I can see your order was placed on Thursday 9th Jan at 3.16pm and despatched the next day and delivered the following Monday. Our standard delivery is 48 hours and our same day despatch cut off is 12pm, however if you feel there could be an improvement somewhere, please get in touch to let us know your thoughts at customer.service@groomers-online.com. Best wishes, The Groomers Team

Posted 1 month ago

“Charging too much postage”

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Posted 11 months ago

Good Afternoon, Thank you for taking the time to leave a review, we are sorry to hear that you're disappointed with the postage charges. Please be assured we are looking in to this, we appreciate all feedback in order to help us improve our service to our customers. If you ever have any concerns or queries, please do not hesitate to call us on 01635 581958 or contact myself directly at frankie.jones@groomers-online.com. Kind regards, Frankie Jones Customer Service Manager

Posted 11 months ago

“I opened my products which were all in metallic aerosol containers. One of them was very dented. Despite calling at least 4 times was never able to get hold of them despite emailing and leaving messages. As the products were not cheap was surprised by one thin jiffy bag and a little extra bubble wrap with that type of product needs more padding and or a box. Disappointed that there is never any staff on their phone line to deal with your queries and feel like I got a bargain basement product all dented however it was a bargain basement price and for that sort of money I expect better packaging and perfect products.”

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Posted 1 year ago

Hi Zena, Thank you for your review, I am sorry to hear you have been experiencing issues with the products you had delivered. Please email our Customer Service Manager at ella.willicome@groomers-online.com to discuss this further . We look forward to hearing from you soon. Groomers

Posted 1 year ago

“Ordered my goods on the 1st October..it's now the 8th and I've still not received them despite sending you and email which I haven't had a reply to. Would have expected to have received them by now even by 2nd class post !”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review, I am sorry to hear you haven't received your order yet. Please WhatsApp us on 07796712619 with your order number and we can look into this as a matter of urgency for you. Thanks Ella

Posted 1 year ago

“Quite disappointed as perfume spray had leaked in the packaging”

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Posted 1 year ago

Hi, Thank you for your review. I am sorry to hear your item has leaked in transit. Please contact us at customer.service@groomers-online.com and we can assist you in a replacement. Thanks Ella

Posted 1 year ago

“One of the pairs of scissors I recieved do not actually cut. Is it possible for an exchange?”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your review. I am sorry to hear you're having issues with your scissors. Please email us at customer.service@groomers-online.com to arrange a return. Thanks Ella

Posted 1 year ago

“Order hasn't turned up 😒 wouldn't be too bad if there had been an estimated delivery date when ordering Someone has however replied to my email hence the not so bad rating”

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Posted 2 years ago

“I am waiting for a reply to my email concerning the scissors I purchased. One was in a presentation box ideal for a gift the other was in a wallet that’s too small.”

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Posted 2 years ago

“Unfortunately after 9 days still haven't received my goods, unusual for Groomers as I have always been impressed with the super speedy delivery.”

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Posted 2 years ago

“I was disappointed that the postage for N Ireland was nearly as much as the products that I order.”

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Posted 2 years ago

“You have just sent me this email and it's no good as it close at 31st July”

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Posted 2 years ago

“Ordered in the 1st July , heard nothing since and it’s now the 8th. Most companies give you an update on delivery , and often it’s dispatched within two or three days.”

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Posted 2 years ago

Thank you for your review. We are sorry to hear of your disappointment. The goods were dispatched on the same day which was on Friday 01/07/2022. The courier attempted delivery on the next wroking day, which in this case was Monday 04/07/2022, but unfortunately, nobody was available to accept the goods. However, we understand that a calling card was left and you have since collected the goods from a local depot. We hope you enjoy the products and if you have any queries related to the order, please do not hesitate to contact us, on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 2 years ago

“I sent an email on Wednesday, the day I received the items but didn’t hear back. We received the order but it was leaking through the packaging and through the bubble wrap. As a result, we've lost a bit of the product, which is a real shame given the cost. I'm not sure if there is anything you can do about this order (ideally, I'd love a small refund to account for the lose) but in future, you should re-visit packaging and the way its sent to customers to avoid leakages.”

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Posted 2 years ago

“Ordered a few items from here as I have done in the past. Most of it was ok but the clippers I ordered were in an already opened box with all the seals broken. I paid full price for this so was not happy. Sending them back for a ‘new’ replacement.”

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Posted 2 years ago

“I am very disappointed to receive my order damaged. I even emailed them and explained that they’ve charged me for delivery, but still it wasn’t appropriately packed, and my order was broken, but didn’t get any respond.”

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Posted 3 years ago

“Package arrived damaged with some of the contents spilled out.”

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Posted 3 years ago

“Purchased a Grooming Snood, no breed size guide shown website just small, medium, large etc. Purchased large size for my dalmatian, too small. Reading the enclosed return paperwork, "returned without the packaging being opened"!! How do you check if something fits without opening the packet? So I am now stuck with this item. Not impressed.”

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Posted 3 years ago

“Grooming table I ordered is fine. Although I was told the couriers would only drop it off when they arrived they ask me where I wanted it. I asked if it could be put in garage. On doing that my drive was covered in hydraulic oil. To date I am getting no where with Groomers who just keep passing my complaint to the couriers. A £600 table has cost me a £9000 drive”

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Posted 3 years ago

“Still waiting for item to arrive expected it to of arrived by now”

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Posted 3 years ago

Groomers Online is rated 4.8 based on 9,776 reviews