Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,765 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

Write Your review

Tell us how Groomers Online made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Groomers Online 5 star review on 1st February 2025

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, easy ordering & fast delivery, couldn't ask for more.”

Helpful Report

Posted 2 years ago

“Really fast turnaround and kept informed. Great products.”

Helpful Report

Posted 2 years ago

“Terrible experience. Ordered a brush and it arrived with bent and broken pins, despite that being obvious through the clear packaging. Returned for a refund but they did not reimburse the delivery charge. Total radio silence from customer services and accounts in response to my emails; not even the courtesy of an acknowledgment. Will never use them again and I suggest nobody else do either.”

Helpful Report

Posted 2 years ago

Thank you for your review, Thanks for sharing your feedback. We’re sorry your experience didn’t match yours or our expectations. It was an uncommon instance and I hope that the call from our Managing Director has reassured you that we have taken your feedback very seriously. Please feel free to reach out to our customer service team or amy.nelms@groomers-online.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Regards, The Groomers Team

Posted 2 years ago

“Competitive prices and fast delivery 😊”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“I am still waiting for my order. Over a week”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear something has not arrived. We will arrange for a member of the team to contact you to discuss further. Kind regards The Groomers Team

Posted 2 years ago

“Very good, easy to use. Would be useful to know how long delivery takes but apart from that great.”

Helpful Report

Posted 2 years ago

“Irder still hasn't arrived”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that something has not arrived. We will arrange for a member of the team to contact you. Kind regards The Groomers Team

Posted 2 years ago

“I was most surprised how quickly my stuff was delivered… literally within a couple of days…. Love the bullnose scissors - don’t know why I didn’t see these before…. They’re great for dog paws - getting in the pad to remove tarmac clumps or small stones stuck in there, without such a huge risk of nicking the animal as normal pointed scissors. Also around the eyes they’re just as good for the same reasons. The Thornit ear powder is fantastic as well…. After only two days of treatment, such a huge improvement in the ears of my two terriers - the dreadful long-term canker has almost disappeared. Will definitely definitely keep the treatment going so it doesn’t reappear…. Thank you.”

Helpful Report

Posted 2 years ago

“I've ordered many times from groomer's and have been happy with all of my orders and at times have received some freebies thankyou”

Helpful Report

Posted 2 years ago

“Although communication was slow an issue was resolved satisfactorily Thanks”

Helpful Report

Posted 2 years ago

Thank you for your review. We were sorry to see that this arrived damaged. Thank you for allowing us to send the replacement and we hope you enjoy the products! Kind regards The Groomers Team

Posted 2 years ago

“Quick delivery, well packaged and a reasonable cost for postage”

Helpful Report

Posted 2 years ago

“Had no issues online when buying my product. Price was very competitive and delivery was very quick. What’s not to like. Extremely satisfied with the whole process. Would definitely recommend.”

Helpful Report

Posted 2 years ago

“Product was reasonably priced and arrived promptly. It was packaged well and everything I expected.”

Helpful Report

Posted 2 years ago

“Very good company. Very helpful and always quick delivery”

Helpful Report

Posted 2 years ago

“Excellent delivery and value for money on grooming tunics purchased”

Helpful Report

Posted 2 years ago

“Good quality product at a great price with very quick delivery”

Helpful Report

Posted 2 years ago

“Love my grooming top. Nice material and colour, true to size and very comfortable”

Helpful Report

Posted 2 years ago

“Excellent products delivered in speedy time”

Helpful Report

Posted 2 years ago

“Very good communication, fast shipping.”

Helpful Report

Posted 2 years ago

Groomers Online is rated 4.8 based on 9,765 reviews