Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,775 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 9th March 2025

259

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use the online shop turned up on time very efficient”

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Posted 4 years ago

“excellent service and fast deliveries no problems in sorting out faulty equiptment”

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Posted 4 years ago

“I love shopping in this store”

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Posted 4 years ago

“Haven't used these yet but delivery was quick and the clippers look very heavy duty and robust The parcel was unfortunately left outside the front door which I was very unhappy about but this is a problem with the courier not the product”

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Posted 4 years ago

“Saw them on an internet search for blue nitrile gloves which was becoming a futile task Even if the cost was more than I expected I gave them a try for 2 boxes. The delivery was very prompt and quality and fit were excellent. So all in all very happy and will use again... P.S A lower price would be great....lol”

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Posted 4 years ago

“Good price”

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Posted 4 years ago

“Once again a great company you can rely on for all your grooming needs with a super fast delivery time too. Many thanks Helen.”

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Posted 4 years ago

“Quick delivery, efficient service.”

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Posted 4 years ago

“Really fast service. My always first go to company”

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Posted 4 years ago

“Very pleased with this item would recommend”

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Posted 4 years ago

“Groomers advised me on which comb attachment to buy. I initially could not get my clippers to work with the new attachment and they willingly offered advice until the issue was resolved. Fabulous, friendly customer service.”

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Posted 4 years ago

“These are very easy to use and add a lovely shine to my working cockers coat”

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Posted 4 years ago

“I am still waiting for my goods. This survey to review your service has arrived way before the goods I’ve purchased! Does that say it all? I think so. What service? What communication? This survey is the ONLY communication I’ve have since placing my order on 1st October (I write this on the 8th). 7 days- no word, then a survey of “How are we doing?” comes through?!?”

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Posted 4 years ago

Thank you for your review. Please accept our sincere apologies for this delay. Having checked the tracking, it would appear the courier have lost this shipment during transit and have failed to notify us. We are taking this very seriously and will be taking this further with the courier. In the mean time, we will dispatch another order and send this via express (next working day) delivery. We will also arrange for a member of the team to contact you to discuss further. Kind regards The Groomers Team

Posted 4 years ago

“EVERYTHING A1, SELLERS GOOD”

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Posted 4 years ago

“I was a bit disappointed that I could not get the shampoo I would have liked, as the shampoo was out off stock, but always pleased with the severe, I will always buy for Groomer just love their products .”

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Posted 4 years ago

“Very please with purchases and quick delivery”

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Posted 4 years ago

“I ordered an Andis Ultraedge AGC 2 Speed Brushless Dog Grooming Clipper in June/July, used it for the 3rd time in August and it didn't work, Andis sent me a free returns label, i sent my product back (accidentally including the extra clipper heads i had ordered from someone else on Amazon). They called me once which i missed then i had to call them back which took me 3 days worth of trying to actually get through to someone. I got a brand new Andis Clipper sent free of charge but they kept the extra clipper heads i had accidentally sent with no replacements provided. I then had to buy new clipper heads and the only people that were selling them were Groomers Limited so i then had to give them more of my money which as you can imagine i wasn't super happy about by then. I wouldn't particularly recommend Groomers Limited but i wouldn't say they are an awful company either. Kind of a love and hate relationship with the company. They are a brilliant company for easy returns and if you can get in touch with anyone from the company they are really helpful and kind so they do have their strong points, just need to work on their company transparency.”

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Posted 4 years ago

“Quick delivery, happy with the quality.”

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Posted 4 years ago

“Ordered a muzzle and a few other bits on Monday I urgently needed and expected a good service from groomers as I’ve ordered from them before, but it got to Friday and I hadn’t received my goods and it turned out for some unknown reason they hadn’t shipped my order out, they were quick to sort my order out and and also send a second muzzle on a next day delivery and also refunded my postage. Great customer service. Would definitely recommend.”

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Posted 4 years ago

“Fab site easy to access highly recommended Thankyou again”

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Posted 4 years ago

Groomers Online is rated 4.8 based on 9,775 reviews