Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,776 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 9th March 2025

259

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful when ordering liquid items, if these a leak Groomers do not replace the item, they only give a percentage off on what they fill has been lost. We got 10% off not sure how that gets refunded. We would rather have a litre detangling spray Mrs S Holloway”

Helpful Report

Posted 3 years ago

“I've been asked to leave a review based on my last order, I'm yet to receive my order, or anything detailing shipping so I have no idea where it is or if its been dispatched yet”

Helpful Report

Posted 3 years ago

Thank you for your review. Please accept our sincere apologies for the delay with the courier. We have since spoken to you and have processed the refund as per your request. Kind regards The Groomers Team

Posted 3 years ago

“the item I bought was a pr of scissors, they work fine but the is an issue .It would have been helpful if the finger holes were made for men to use ,I had to remove the plastic inserts so that I could use them , Groomers should have stated this in their adverts ,I have since found out other have had this problem”

Helpful Report

Posted 3 years ago

“Ordered a clipper blade and got a pair of scissors instead to then be told, we dont have any blades left, after i emailed them so show proof of what i got given and after i ordered over a week ago”

Helpful Report

Posted 3 years ago

Dear Megan, Thank you for your review. Please accept our sincere apologies for any inconvenience this has caused. Once the item has been received back via the pre-paid returns label that was provided, we will issue a refund right away and a member of the team will be in touch. Kind regards The Groomers Team

Posted 3 years ago

“Not received my order yet so nothing to review.”

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Posted 3 years ago

“Still waiting on an order I purchased over 8 days ago, no correspondence to say it had been posted/sent out. Just a waiting game 🤷‍♀️”

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Posted 3 years ago

“Ordered the large 'spray bottles the bottle doesn't spray it just leaks everywhere.”

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Posted 3 years ago

“My latest purchase of Geib blenders are not set correctly so will not work. I have tried to make contact with Groomers to no avail”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you have an issue with the product and that you have not been able to reach us. We will arrange for a member of the team to contact you. Kind regards The Groomers Team

Posted 3 years ago

“Used to be good. But not lately. Couldn`t get through on the phone. Stock seems low. I like the simply naturals shampoo range, but it has been out of stock for a while now.”

Helpful Report

Posted 4 years ago

Dear Ian, Thank you for your review. We are sorry to hear you have not been able to reach us. We will arrange for a member of the team to contact you asap. Kind regards The Groomers Team

Posted 4 years ago

“Item arrived promptly. Broke on first use. Noone to contact on the phone and no response from online enquiry form after 2 days...”

Helpful Report

Posted 4 years ago

Thank you for your review. We are really sorry to hear you have an issue with your order, as well as not being able to reach us. We will arrange for a member of the team to contact you asap. Kind regards The Groomers Team

Posted 4 years ago

“Although I am pleased with the product I purchased, a grooming table, delivery was a problem. Having given my email and telephone number to Groomers when ordering on line on a Friday, I received no indication via either as to when I might receive it. I had assumed it would be within 24 hours but after that time had elapsed I heard nothing. As it happened it arrived, without notice, the following Monday while I was out and a card from Fedex invited me to call (no phone number) or use an app (don't have one) or go on line to organise another delivery. Eventually I found a telephone number and was able to arrange delivery the next day but no specific time. Customer Service at Fedex said they had been given neither my phone number or email to contact me prior to delivery. Having ordered several things over the past year from various companies this has been the least acceptable (although Fedex have not delivered before)..”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies for this. Provided you had given your contact details, you should have been notified from the courier. We are taking this very seriously and will be investigating further. In the meantime, we are pleased that you have the goods and we hope you enjoy them. If you have any further queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 4 years ago

“It would be better if there was a way to see your email orders on your account and be able to track your parcels status . Still waiting on my parcel over a week later and I don’t know if it’s been dispatched yet”

Helpful Report

Posted 4 years ago

“my order arrived and was cracked not happy i will be asking for another item as it is a can would be dangerous to use as dent in can”

Helpful Report

Posted 4 years ago

Thank you for your review. We are really sorry to hear this has been damaged during transit. We shall arrange for a member of the team to contact you to resolve. Kind regards The Groomers Team

Posted 4 years ago

“I ordered a tunic showing in stock on line. The item was not in stock. I received an email stating the tunic was out of stock and a refund will be made, still not received the refund . Unable to purchase from elsewhere until I get my money back. The money should not have been taken if the item was not in stock! Surely the money should be taken when the order is fullfilled. Puts me off a further purchase with this company.”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies for this error. We will arrange for a member of the team to contact you asap to resolve. Kind regards The Groomers Team

Posted 4 years ago

“Clippers work fine but had previously been opened as was finger marks and other Carl’s on the silver park of the clipper plus the box was open and battered”

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Posted 4 years ago

“I'm new to this website and I know sh##! Happens but been waiting for a delivery and still hasn't come since last wk tue my friend who lives 6 doors away got hers last fri ??”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies for this delay. We will be taking this up further with courier as to why this has occurred. However, the tracking suggests this will be with you today. We will arrange for a member of the team to follow this up with you later today. Kind regards The Groomers Team

Posted 4 years ago

“Haven't recieved the item yet.”

Helpful Report

Posted 4 years ago

Dear Linda, Thank you for your review. Orders going to the Isle of Man take a little longer than they going to mainland UK. However, we understand this has now been received and we hope you enjoy the products. Kind regards The Groomers Team

Posted 4 years ago

“Purchased Furminator comb but it wasn't made very clear that you needed a handle. Once I received the product I tried to order the handle from Groomers but it wasn't on the website. Managed to get one elsewhere.”

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Posted 4 years ago

“I ordered a table with 3/5days delivery really needed it for business. It's now been 9 days and had a call saying it will be a further 7 days. Very disappointed as I feel they should have stated this before I bought the item and I could have bought a table from somewhere else”

Helpful Report

Posted 4 years ago

“Nice scent but both perfume bottles was only 3/4 full so disappointing to be honest after paying that price”

Helpful Report

Posted 4 years ago

Groomers Online is rated 4.8 based on 9,776 reviews