Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,768 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 1st February 2025

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering on line was simple. Groomers delivery very quick and price really good. Would recommend and will order from them again”

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Posted 3 years ago

“Friendly and easy to find what you wanted”

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Posted 3 years ago

“Great company with competitive prices 5*”

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Posted 3 years ago

“I love this top. It’s so smart, a lovely fitted cut. Very professional”

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Posted 3 years ago

“I ordered the chocadoole shampoo after using it on my Chow. Great vale for money and delivery was quick!!”

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Posted 3 years ago

“Excellent service. Very quick delivery”

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Posted 3 years ago

“Great products, good value and emails are sent regularly with the latest offers.”

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Posted 3 years ago

“the item I bought was a pr of scissors, they work fine but the is an issue .It would have been helpful if the finger holes were made for men to use ,I had to remove the plastic inserts so that I could use them , Groomers should have stated this in their adverts ,I have since found out other have had this problem”

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Posted 3 years ago

“Pleased with my purchases and the efficient way I recieved my items”

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Posted 3 years ago

“Exceptional quality. Easy efficient spray, does it's job. Very dog friendly. Really quick delivery. Highly recommend.”

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Posted 3 years ago

“Excellent service and fast delivery. Very happy with our products.”

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Posted 3 years ago

“Choosing is easy; the range is good. The delivery takes almost a week and postage costs a fortune! Free Next day delivery is what we get used to. I forgot something so made two orders on the same day. Paid over £10 delivery and waited days for delivery. Charge for postage delivery next day”

Helpful Report

Posted 3 years ago

Thank you for your review. We are really sorry to hear you feel this way. We offer free delivery for orders over £85.00, but unfortunately, your order did not come to this value, which was why you have paid a postage fee. The order itself, was placed online after our 2pm cut off on Friday 20th and therefore, the goods were dispatched the next working, which in this case, was Monday 23rd. Upon tracking the order, this was delivered on Wednesday 25th, which would be within the standard 2-3 working day delivery service. We hope you enjoy the products but if you would like to discuss this in more detail, please do not hesitate to contact our helpline on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 3 years ago

“Order process was very easy, my items arrived very quickly. Great service. Thank you”

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Posted 3 years ago

“Expensive p and p. Parcel arrived reboxed with sticker saying TNT resealed.Address label cut off original box and stuck on new box. Mixing bottle was missing and shampoo leaked inside box. They kindly sent another mixing bottle but said nothing about the leaked shampoo. When I compared to the online photo the shampoo should have been right up to the handle. Waiting to hear if I should send this back or if they will send the missing shampoo that must have leaked through the original packaging! Wastes time for something that’s so expensive.”

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Posted 3 years ago

Thank you for your review. We are sorry to hear there was damage to your shampoo. A member of the team will be in touch shortly to resolve this. Kind regards The Groomers Team

Posted 3 years ago

“Super website - easy to navigate and super easy to order. Very pleased with fast delivery too.”

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Posted 3 years ago

“Lovely scissors and quick delivery”

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Posted 3 years ago

“I asked about guards for a specific model of clipper bought from Groomers. I was directed to standard ones that did not fit my model. :(”

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Posted 3 years ago

Thank you for your review. We apologise if there has been any misunderstanding or miscommunication on our part. A member of the team will contact you to discuss your requirements. Kind regards The Groomers Team

Posted 3 years ago

“I bought an excellent brush for my elderly, rough coated lurcher who hates being groomed, but this one she quite enjoys! I got handfuls of dead hair out. Result!!”

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Posted 3 years ago

“Very good service. Prompt delivery.”

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Posted 3 years ago

“Ordered a clipper blade and got a pair of scissors instead to then be told, we dont have any blades left, after i emailed them so show proof of what i got given and after i ordered over a week ago”

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Posted 3 years ago

Dear Megan, Thank you for your review. Please accept our sincere apologies for any inconvenience this has caused. Once the item has been received back via the pre-paid returns label that was provided, we will issue a refund right away and a member of the team will be in touch. Kind regards The Groomers Team

Posted 3 years ago

Groomers Online is rated 4.8 based on 9,768 reviews