Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,740 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,740 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 19th October 2024

256

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery easy to order very happy with purchases so far”

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Posted 3 months ago

“The shampoos smell amazing”

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Posted 3 months ago

“Always used groomers online. Brilliant quick service.”

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Posted 3 months ago

“Can always depend on groomers to get the products to us in good time and its great to see the offers too We have placed a number of repeat orders Paw Prints Halifax, Hipperholme, Leeds & Harrogate”

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Posted 3 months ago

“Very nice service with prompt delivery.Item I bought was matching the description.Overall very happy and will use is the future.”

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Posted 3 months ago

“Excellent fast service”

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Posted 3 months ago

“Ordered a set of Andis pulse zr ll October last year clippers were hardly used as I have a second pair they started smoking so I sent them back, they sent out a new pair and they squealed high pitched on every groom when used sent them back again to which it’s taken weeks for them to send out a new set luckily I’ve been on holiday however Royal Mail have since delivered the parcel under a vehicle on my driveway while no one was home the parcel was not there on my sisters return at after 7pm so my new clippers have gone missing. Groomers have said they will send new ones out but now I’m having to wait longer and I’m due back home tomorrow with only 2 days before I go back to work. Quite disappointed”

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Posted 3 months ago

Good Afternoon Cassandra, Thank you for taking the time to leave a review, your feedback is of the upmost importance to us. We understand a new pair has been delivered successfully but please do let us know if this is not the case. Whilst we always strive to do our best to service our customers needs promptly and efficiently, sometimes things outside of our control have a knock on affect on our ability to achieve the standards we intend to meet. If you would like to give us a call or send an email on how you would feel we can best resolve any outstanding issues for you, we would be happy to discuss this. We hope you have a lovely weekend. Kind regards, Groomers

Posted 3 months ago

“Ordered a few brushes from here & they came very fast. Thanks for having items that are sold out elsewhere. Will be back!”

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Posted 3 months ago

“Very happy with the product , my dog is so much more happier walking down slippery stairs .”

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Posted 3 months ago

“Great service and very professional, whenever I order it's sent fast and well packed Customer service is clear, kind and easy to talk to, they usually reply very fast too Never had an issue and will likely always come back”

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Posted 3 months ago

Dear Natasha, Thank you so much for your incredible 5-star rating and for taking the time to share your positive experience with us. We are truly grateful for your loyalty to Groomers. We are thrilled to hear that you have consistently received great service and a professional experience from us. Our team works hard to ensure that your orders are promptly dispatched and securely packaged. It warms our hearts to know that you find our customer service clear, kind, and easily accessible. We always strive to provide quick responses to our valued customers like you. We are extremely glad to learn that you have never encountered any issues while shopping with us. Your faith in our brand and continuous support means the world to us. Once again, thank you for being our loyal customer. We look forward to serving you in the future and providing you with even more positive experiences. Kind regards, The Groomers Team

Posted 3 months ago

“Very pleased with the product.”

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Posted 3 months ago

“Fabulous experience from an easy to use Web site, prompt delivery service. Small hiccup when the postman dropped the parcel onto a tiled floor causing one of the products to leak out. An email to Groomers, I received a reply within minutes, and despatched a replacement. Amazing customer service. Will definitely use again. Oh and the products are excellent.”

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Posted 3 months ago

“Good fast delivery”

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Posted 3 months ago

“Excellent spray for fox poo odour. A really good spray that gets rid of the smell. I told my doggy friends about it, and they are going to buy some.”

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Posted 3 months ago

“Bought blades which work beautifully”

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Posted 3 months ago

“Great service. Ordered an incorrect item, called customer service who was very polite and useful and was able to swap my item quickly. A very happy customer”

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Posted 3 months ago

“Purchased the Groomers Signature Evening Primrose Cat and Conditioning spray as I find it excellent for keeping the coat in great condition, leaving it soft and smelling fragrant without the greasy residue that other oils leave. The service from Groomers was also fast and very efficient.”

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Posted 3 months ago

“I have tried many other brushes for my Tibetan terrier, but have found my Groomers brush superior. Much more effective removing matts and loose coat.”

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Posted 3 months ago

“Ordered shampoos the delivery was quick very happy”

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Posted 3 months ago

“Fantastic service and quick delivery, I sent an email to customer service at 11pm after my own error and received a call at 9am the next morning, issue solved and parcel on its way ! Fantastic , very pleased with my purchase.”

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Posted 3 months ago

Groomers Online is rated 4.8 based on 9,740 reviews