Grisport Reviews

Name: Grisport
Address: GRS Footwear Lunar House , 1 Easter Park , Baker Road, Nelson Park West, Cramlington, Cramlington
Rating: 4.84

4.8 Rating 7,443 Reviews

97 %

of reviewers recommend Grisport

4.8

Based on 7,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Grisport 5 star review on 17th February 2025

162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worn once, feel comfortable sturdy boots, however not sure on grip as first time I wore them I slipped and hurt myself so wary of wearing them again returned back to my old faithful boots”

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Posted 3 weeks ago

“Boots advertised as waterproof. First time out in rain ( no streams or long wet grass) both feet were wet soaked. Before returning I e mailed to ask if was a common problem or if I was just unlucky. No reply so asked for a refund. Sad as other purchases and service were great. Lost a loyal customer.”

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Posted 1 month ago

“I recently purchased the Grisport Crusader boots. Grisport claim that these are ‘the pinnacle of our Backpacking range of walking boots’ and that they are guaranteed ‘comfortable from the box’. I wore the boots at home for a couple of days and they did seem to fit okay, if a bit narrower than I expected for a ‘wider fitting boot’. For their first trial outdoors I chose a fairly flat walk on good paths. However, within two to three miles, on the boots' first easy test walk, I was in absolute agony with something rubbing quite aggressively on my inside right ankle bone. I tried several ways of re-tying the laces but the only way I could gain any relief from the pain was to tie the boot as a walking shoe, leaving the ankle support loose and ineffective. When I highlighted this issue to Grisport Customer Services their response was: 'From what you have said, then there is a possibility that the hook is in the incorrect position or there is not enough padding between the hook and the inside of the boot. Or the boots simply need a period of wearing in.' It was then stated, 'What ever reason, we would like to assess here so would need the boots back for our inspection.' Having duly returned the boots for assessment, a week later I received an email stating, ' We have dealt with your return with a refund.’ When I asked what had been found during the promised assessment, I was told, ‘We do not perform any in depth assessments here, only inspections of the reason for return and deal with them however the customer wants (without actually asking the customer!!). At some point the boots may go back to Italy if requested. Any assessments would then happen then, which could be many months away.’ As I now cannot reach a conclusion on whether the boots were not as they should have been, or it is just me that is not compatible with them, I am unable to commit to buying a further pair of Grisport boots. I feel it is a shame that I have had to look elsewhere for my boots. I was hoping for better from Grisport, but at least I got a refund for the boots without hassle. I was not actually seeking a refund. I’d returned the boots for the assessment which had been promised, but it appears I may have been a little misled on that point.”

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Posted 3 months ago

“I ordered these as i have had shoes of them before and they where great . My main use is dog walking i bought these as they are sold as "waterproof" well the first walk in the rain they leaked”

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Posted 6 months ago

“Dont know why but theses boots make my feet ache. I have been buying grisport for at least 20years no problems but these hurt my feet.”

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Posted 10 months ago

“Sadly Grisport shoes seem small, have an old trusty pair of boots but the walking shoes i ordered were tiny even tho i went a full size up! Come on Grisport, stop cutting back on materials and make boots the right size! I am a 7 usually, ordered an 8 and they were still too small!”

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Posted 11 months ago

“I wanted to buy shoes that were temporarily out of stock. Grisport said they would email me when they had them. I did get an email but they were still out of stock. I have not had a reply to my subsequent email.”

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Posted 1 year ago

“I am probably going to return my walking boots as they let the water in the first time I wore them and it states that they are waterproof. I am going to give them one more go to see if they still let the water in. Oddly it’s only one boot!”

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Posted 1 year ago

“My second but different pair of Grisport hiking boots leaked the first time I wore them even though they were sold as waterproof. Even walking through wet grass made my socks wet. I contacted customer services who suggested a replacement, after a week of to and fro emails and very wet feet I am getting a refund. I have never received a reason why the boots are sold as waterproof yet leaked terribly in quite mild conditions. A replacement was something I questioned as why should an identical pair be any different? I walk 6 miles a day every day and have had wet feet for almost two weeks and will not have nothing to wear until I get my refund and find an alternative. I think the boot isn’t fit for purpose and customer services should have done more to help and answer my questions. I disappointed as I thought from my previous pair I had finally found a good brand. This will submit as Michelle Clarke (old name) my purchase was Michelle Campbell Joy Cottage”

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Posted 1 year ago

“I have owned 4 pairs of Grisports excellent Ranger boots and need to renew. On the net I discovered several reputable sites offering these boots substantially cheaper, by as much as £20 so I contacted Grisport and said that I would like to continue to buy direct from them and continue to support their business. Also, on the Grisport website I found a pair of boots that looked identical to the Rangers called decoy and that were substantially cheaper than the Rangers so I emailed and received the following reply "Hi, Yes, they are practically the same boot. Decoy is Dark Brown though. Ranger has the better lining which adds to the cost but the lining in Decoy is more than adequate. Kind regards Gavin" With this information I ordered a pair of Decoys. Faults: Firstly, I would have expected Grisport to at least offer to match the prices advertised elsewhere of their boots and secondly the Decoy boots are not the same, the Ranger is a wide fit and the Decoy is not.”

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Posted 1 year ago

“These are not comfortable boots and definitely not the 'straight from box' comfort that they describe themselves as. I went for a walk and it felt as if there was a sharp rod sticking into my toe the entire time. I was very disappointed.”

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Posted 1 year ago

“Ordered boots on the Sunday got a dispatch notice on Wednesday but the courier site kept stating that they were waiting for it. Contacted Grisport who were quick to reply stating its probably gone missing and we don't have the item in stock any more. I looked on website and they were still advertising the boots they had just gone up in price! Was expecting a boot bag,laces and socks "free" with my order, thought it was too good to be true and it was! Very disappointing.”

Helpful Report

Posted 1 year ago

Hello Debra, Very sorry your review was not more positive. From time to time, parcels do go missing, which we have no control over but know are disappointing. Our investigations all lead to this parcel not being found within the DPD system we sent the parcel through. To which we have performed the relevant claims. Unfortunately we could not re-send the order as the item/size was out of stock after checking. Other sizes in this colour/style were available which is why they were showing on our website. The weekend offer had also finished when you checked which is the reason for the difference in cost. Why would we deliberately want to lose a sale, especially in these hard times. Hundreds of customers receive their orders and free goods (as many reviews show) normally but here you seem to be very unlucky. Kind regards Grisport UK

Posted 1 year ago

“Defiantly go up One size. I wear size 41 in Scarpa hiking boots and 41 in Grisport are way too small. with $90 AUS return shipping for international, its not worth the return fees :( The shoe looks fantastic, just the sizing is way off.”

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Posted 1 year ago

“I returned my shoes and asked for the next size up to be sent over a week and a half ago. I still have not even received confirmation that Grisport have them although Royal Mail say they were delivered on the next working day. I wish I had sent them back and bought some from somewhere else instead. I love Grisport shoes and boots, though, not so keen on their service.”

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Posted 1 year ago

“Ordered wide fit boots and they are no wider than a normal boots of the same size. Boot returned six days ago and no comment from GRISport other than them asking for this review.”

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Posted 1 year ago

“Received the wrong pair of walking shoes. I'm hoping the correct ones will come in the post soon and if so I will increase the rating.”

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Posted 1 year ago

“I have purchased Grisport boots in the past and been more than satisfied. My new boots which I recently purchased are already leaking. I am on holiday for a week but I shall be in touch with Grisport on my return. Anthony Darby”

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Posted 1 year ago

“Disappointed, ordered PPE work boots for staff and the courier company you use decided to drop them off at a different company. Still awaiting confirmation of refund and now the size of boot we need is out of stock. Now having to wait upto 3 weeks for item to come back into stock.”

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Posted 1 year ago

“Grisport boots feel good but the courier company you used, DPD, was not. I paid for next day delivery and it took 4 days to be delivered and then to a pick up point that was NOT local to us although there were at least 3 which were, instead it was miles away. Delivery let down has made this review a much lower rating than it could have been.”

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Posted 2 years ago

“Very happy with the product but very unhappy to receive a bill for import duty and VAT weeks after delivery. Why does this only happen for deliveries from the UK? I regularly buy goods from outside Europe and never have this problem elsewhere.”

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Posted 2 years ago

Grisport is rated 4.8 based on 7,443 reviews