Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,522 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,522 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Weak and flimsy , blew down and bent in the wind. Not easy to assemble, very confusing instructions and some fittings missing.”

Helpful Report

Hi there, Thank you for your feedback. We're sorry to hear that you found the greenhouse weak and difficult to assemble. We understand how frustrating that can be. Your insights regarding the assembly instructions and missing fittings are valuable, and we will certainly look into improving those areas. We can't find any correspondence from you regarding missing parts so I'm assuming that you sorted them yourself? Best regards, The Greenhouse Stores Team

“Prices and choice seemed reasonable”

Helpful Report

Hi Jo, Thank you for your feedback! We're pleased to hear that you found our prices and selection reasonable. Your insights help us continue to improve our offerings. If you have any further thoughts or need assistance, feel free to reach out. Best regards, The Greenhouse Stores Team

“Good value and good product. Delivered promptly. Good firm”

Helpful Report

Hi Stuart, Thank you for your wonderful review! We're pleased to hear that you found great value in our product and that it was delivered promptly. If you need any further assistance or have questions in the future, don't hesitate to reach out. We appreciate your support! Best regards, The Greenhouse Stores Team

“The greenhouse is very flimsy and didn't stand up to the first bit of bad weather we had. It is currenly pinned down with scaffolding.”

Helpful Report

Hi Colin, Thank you for sharing your experience with us. We're sorry to hear that the greenhouse did not hold up as you had expected during bad weather. We appreciate your feedback, as it helps us understand where we can improve. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“Very pleased with the green house now its up but the instructions were terrible and half the code numbers had been rubbed off or no numbers at all very stressfull erecting but with lots of patience we got there and very pleased with results”

Helpful Report

Hi Theresa, Thank you for your review! We're delighted to hear that you're pleased with the greenhouse now that it's up. We apologize for the issues you faced with the instructions and understand how stressful that can be. If you need any assistance or have further feedback, please don’t hesitate to reach out. Enjoy your greenhouse! Best regards, The Greenhouse Stores Team

“Very pleased with the product very sturdy very sturdy wind proof”

Helpful Report

Hi Gillian, Thank you for your fantastic review! We're thrilled to hear that you're very pleased with the product and find it sturdy. If you need any further assistance or have questions, feel free to reach out. Enjoy your purchase! Best regards, The Greenhouse Stores Team

“I love my greenhouse! It's perfect for me. The transparent look of glass without the fear of it being smashed! OK, the panes are a little wobbly but my tomato plants didn't mind that last year and it withstood its first winter in Yorkshire, so I'm happy.”

Helpful Report

“Happy with product although I had to strtengthen to flame but apart from that no other issues.”

Helpful Report

Hi Terence, Thank you for your review! We're glad to hear that you're happy with the product overall. If you have any additional questions or need assistance, don't hesitate to reach out. Enjoy your purchase! Best regards, The Greenhouse Stores Team

“Roof blew off during recent storm. Was able to reinstate and is fine .on the downside,a fair bit of noise is generated”

Helpful Report

Hi John, Thank you for your review! We're glad to hear that you were able to reinstate everything after the storm. We appreciate your feedback about the noise and will take it into consideration. If you have any more concerns or questions, feel free to reach out. Wishing you all the best! Best regards, The Greenhouse Stores Team

“Overall good. A bit of a pain to put together. Took 2 days but got there in the end.”

Helpful Report

Hi Linda, Thank you for your review! We appreciate your feedback regarding the assembly experience. We're glad to hear that you persevered and got it set up in the end. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your purchase! Best regards, The Greenhouse Stores Team

“Had this product 7 months now and had no problems with it. A bit fiddly to build if the weather is not perfect but me and my son managed to build it in light winds with a few swear words. I’m completely happy with my purchase and looking forward to using it for the first time now I’ve finally finished my garden make over”

Helpful Report

Hi Malcolm, Thank you for your wonderful review! We’re thrilled to hear that you and your son managed to build the product despite the tricky weather. It’s great to know that you’re completely happy with your purchase and are excited to start using it after finishing your garden makeover. If you have any questions or need further assistance, just let us know! Best regards, The Greenhouse Stores Team

“Perfect, very attractive easy to fit.”

Helpful Report

Hi Janet, Thank you for your perfect review! We're delighted to hear that you find our product attractive and easy to fit. If you have any questions or need further assistance, feel free to reach out. We're here to help! Best regards, The Greenhouse Stores Team

“I have now had this greenhouse for a year. It is GREAT. It is in a relatively sheltered spot but we have had some very strong wind this past year and it has stood up well. It lets plenty of light in. The vent locks safely into position and the door can be left in open position if needed without comng loose. Easy to clean. Love it.”

Helpful Report

Hi Caroline, Thank you so much for your fantastic review! We're thrilled to hear that your greenhouse has held up well through strong winds and that you’re enjoying the light it lets in. It’s great to know the vent and door features are working perfectly for you. If you ever need any assistance or have more feedback, we're always here to help! Best regards, The Greenhouse Stores Team

“Should not be selling such awful products”

Helpful Report

Hi Julia, Thank you for taking the time to share your thoughts. We're truly sorry to hear that you found our products unsatisfactory. Your feedback is important to us, and we take it seriously as we continuously work to improve our offerings. If there's anything specific you'd like to discuss or if there's a way we can assist you, please feel free to reach out. Best regards, The Greenhouse Stores Team

“The greenhouse I received was not the one I thought I’d bought. It’s extremely flimsy and gives no protection to the cold. I was away when I employed someone to put it up and when I got back was very shocked to see it. I had expected double skinned roof and got single bubble roof. Not atall happy”

Helpful Report

Hi Philippa, Thank you for your feedback. We've just resent your original confirmation email, you had ordered the Harmony model which is all Single Wall Polycarbonate. Its the Hybrid model that has the mix of Polycarbonate. The Greenhouse Stores Team

“Very pleased with my spare part for my Palram greenhouse. Speedy delivery and quality structure.”

Helpful Report

Hi George, Thank you for your excellent review! We're so pleased to hear that you're happy with your spare part and that it arrived quickly. It's fantastic to know you appreciate the quality of our products. If there's anything else we can do for you, don't hesitate to reach out! Best regards, The Greenhouse Stores Team

“Looks good scratches easily has started to bow. It would be better with thicker plastic if more expensive”

Helpful Report

Hi Helen, Thank you for your feedback! We're glad to hear that you think the greenhouse looks good. We're sorry to learn about the scratches and bowing issues you've experienced; we understand how important durability is. Your suggestion for thicker plastic is appreciated and will be taken into consideration as we look to improve our products. If there's anything else we can help you with, please let us know. Best regards, The Greenhouse Stores Team

“The greenhouse arrived in good time, I had a couple of problems that a couple of the thin bars was twisted and I had to get these untwisted to make sure they fit correctly. I also found that a couple or the clear panels had warped on the edges which I had to use a heat gun to put back to normal. I would say its good for a beginner but I would not invest in one of these from something else.”

Helpful Report

Hi Matt, Thank you for your feedback, and we're sorry to hear about the issues you faced with your greenhouse. Your experience is valuable to us, and we will take your comments into account as we strive to improve our products. If you have any further concerns or if there's anything we can assist you with, please feel free to reach out. Best regards, The Greenhouse Stores Team

“Great canopy looks good”

Helpful Report

Hi Martin, Thank you for your wonderful review! We're thrilled to hear that you love your new canopy and think it looks great. If you ever have any questions or need assistance, just let us know! Best regards, The Greenhouse Stores Team

“Extremely difficult to build, with confusing instructions. Polycarbonate panels failed on the first windy day - coming out of the slots in the frame and bending. I contacted the company and asked how to fit the panels back in - no response to this. When stormy weather then came along, three panels came out completely, others out of their runners, metal cross bars bent. I sent photos of the damage but only response was to send details of any parts that needed replaced. I did not feel that the company were supportive in any way.”

Helpful Report

Hi Lynn, Thank you for sharing your experience. We're truly sorry to hear about the difficulties you faced with building the greenhouse and the issues with the polycarbonate panels. We understand how frustrating this can be, especially in challenging weather conditions. Your feedback regarding the instructions and our support is invaluable, and we will certainly use it to improve our communication and product quality. If there’s anything we can do to assist you further, please feel free to reach out. Best regards, The Greenhouse Stores Team

Greenhouse Stores is rated 4.7 based on 3,522 reviews