Thestarmaps Limited Reviews

Name: Thestarmaps Limited
Address: The Black Church, St. Mary's Place, Dublin, Dublin
Rating: 4.61

4.6 Rating 1,133 Reviews

90 %

of reviewers recommend Thestarmaps Limited

4.6

Based on 1,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Thestarmaps Limited:

The original and most detailed custom star maps.

Visit Website

Phone:

07548 433582

Email:

dennis@greaterskies.com

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Thestarmaps Limited 5 star review on 17th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5/10/20 - I was given a message that my card details were not complete so I reinterred my details , not my order, my card details and was charged twice . I have sent an email to your attention to stop the second payment - awaiting your reply and assistance.”

Helpful Report

Posted 4 years ago

Hi Zeljka Thank you for letting me know! It looks like both orders went through but have not been sent for final review. The review email might have gone to your spam folder. I will rectify the situation and send it through your email! With kind regards Dennis

Posted 4 years ago

“Greaterskies offer a fantastic, high quality personalised product but what sets them apart is their first class customer service! I buy many gifts online & I just can’t fault Dennis & the Customer Service team in any way - I had a slight issue with my order (my fault, not theirs) & Dennis went above & beyond to resolve it...he was helpful, friendly & efficient in getting it sorted ASAP. The product is fab, the service is fab & I would highly recommend them.”

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Posted 4 years ago

“What a great gift idea”

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Posted 4 years ago

“Quick and friendly response which resolved my question.”

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Posted 4 years ago

“Excellent as usual”

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Posted 4 years ago

“Very réactif to answer some questions I had . Thank you Dennis”

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Posted 4 years ago

“Searching and ordering was clear enough. Hoping my order is all that I hope it will be on arrival.”

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Posted 4 years ago

“Le encantó a mi novia”

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Posted 4 years ago

“Overpriced and arrived damaged. The map itself is beautiful. Due to the mat finish and lack of forethought around packaging however, the imagine was blemished by the time I received it. When rolled up and put into the packing tube, the image was on the outside rubbing against the cardboard and would have been scuffed from being handled and pushed into the tube. I feel it would be best to have measures in place to prevent this from happening, especially given the cost of purchase... Orders should definitely be arriving in pristine condition. I already felt it was overpriced before I received it this way, but because of the sentimental value it was still worth it. Now I’m not so sure I feel the same. Sorry for my delay in getting this review out, but I do not have a lot of extra time on my hands for situations such as this. Unless I am receiving another, I do not want to remove it from the frame to take a picture, as I don’t want to risk more damage. Thank you”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to give us feedback. So sorry to hear that your map has come damaged, we will look into the process for you and find you a resolution, I will reply directly your email. Usually most of our orders come perfectly, as you can see from our reviews and we hold ourselves to a very high standard. We will definitely arrange a replacement for you. With kind regards Juan & The GreaterSkies Team

Posted 4 years ago

“Ordering and editing a mistake I made was simple. Can't wait to receive it!”

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Posted 4 years ago

“Just one thing. Couldn’t figure out if I got Rockville Maryland as the site for the stars. 🤔”

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Posted 4 years ago

Hi Thank you so much for your feedback! All our maps have a key, it should be a small faded line with your co-ordinates, time and date. So you can check your map for the co-ordinates and cross check them : ) I attach some examples here. https://greaterskies.com/free-star-maps If you want to check the correctness of the map, do use a third party website and cross check our stars : ) much like: https://in-the-sky.org/ I hope this helps! For more in-depth questions, please do contact us on greaterskies@greaterskies.com. : ) With kind regards Dennis

Posted 4 years ago

“Received my special gift on time perfectly wrapped . Fantastic attention through several email and one refund because of an over order paid without a quibble . Excellent all round service from my contact Dennis Many thanks”

Helpful Report

Posted 4 years ago

“I enjoyed the experience, it was easy and intuitive and the product is lovely. I wish I had more control over the size and placement of the typography on the poster”

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Posted 4 years ago

Thank you for your feedback! We are working on this and it will be available in the future. With kind regards Dennis

Posted 4 years ago

“Wonderful, beautiful product! Well-made!”

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Posted 4 years ago

“Hello, I ordered this back in January 2020 for my Husbands 50th Birthday. It is so beautiful and we're delighted with it. He was thrilled, best present ever... only thing I though was a bit strange was looking at it the 'E' for East is on the left and 'W' for West is on the right.... otherwise, it's constantly commented on and so beautifully printed and framed.”

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Posted 4 years ago

“very happy with the photo, had a slight problem with parcel force”

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Posted 4 years ago

“My husband is delighted with his completely different anniversary present which I ordered last minute, was supposed to turn up days after the anniversary and actually arrived on the day! Thank you so much.”

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Posted 4 years ago

“I can't download and then print without the watermark appearing!”

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Posted 4 years ago

Thank you for your feedback! I just checked today and it seems to be working. Please can you email us at greaterskies@greaterskies.com so that we can help? Many thanks! Dennis

Posted 4 years ago

“So far so good I just hope I get the picture on time for my anniversary on September 14,2020 Thanks”

Helpful Report

Posted 4 years ago

Thank you for your email! From when you submitted this, the estimated date is the 11th of September. Do follow your link for all the shipping updates. : ) With kind regards Dennis

Posted 4 years ago

“Excellent, easy to make and easy to buy. Thank you”

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Posted 4 years ago

Thestarmaps Limited is rated 4.6 based on 1,133 reviews