gravityprotection.co.uk Reviews

Name: gravityprotection.co.uk
Address: 8 Hillside Grove, Barrhead, Glasgow, East Renfrewshire
Rating: 4.88

4.9 Rating 738 Reviews

98 %

of reviewers recommend gravityprotection.co.uk

4.9

Based on 738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About gravityprotection.co.uk:

Ski|Board|Bike|Trail - Equipment for Mountain Adventures.

We are a family business based in Glasgow, Scotland. From a small start in 2012, we have become one of the UK’s leading suppliers of mountain sports equipment. Our product range has an emphasis on equipment for off-piste skiing/boarding and ski racing.

Renowned for our customer service, we will give each customer our individual attention - if something isn’t right, we’ll do our level best to sort it. Our choice of products is driven by our own experience as mountain sports enthusiasts. If we wouldn’t use it, we won’t stock it.

Visit Website

Phone:

01418804443

Location:

8 Hillside Grove,
Barrhead,
Glasgow
East Renfrewshire
G78 1HB

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gravityprotection.co.uk 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Evrything goes well. There could be 5/5 but there was no information about shipping company where to look for tracking”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Brilliant fast service thanks”

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Posted 5 years ago

“Excellent service on every level - thank you”

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Posted 5 years ago

“Good price. Quick delivery. Thank you”

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Posted 5 years ago

“Good product as expected and perfect delivery. Everything run smoothly.”

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Posted 5 years ago

“Brilliant service”

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Posted 5 years ago

“Great service the products I bought are Xmas presents so until they’ve been used I can’t give a full review”

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Posted 5 years ago

“From order to delivery, very quick. Product as expected and our based at a good price.”

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Posted 5 years ago

“Excellent service good quality gloves , cannot fault in anyway.”

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Posted 5 years ago

“Gravity Protection provides both the best products and the best service.”

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Posted 5 years ago

“Absolutely fantastic service - I would not hesitate in making future purchases from GP. Ordering is straight forward and delivery is prompt. However, the differentiator is the customer service. Helen & Stephen answer questions in a prompt an professional way. I had a question that needed escalation to the manufacturer and they took ownership of getting me an accurate answer which arrived in due course. I was so impressed with the attention to detail that I did not hesitate in ordering from Gravity Protection when I needed to make a recent purchase. Thank you for your great service.”

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Posted 5 years ago

“Super fast overnight standard delivery!”

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Posted 5 years ago

“I purchased an Eagle Creek wheelie bag from Gravityprotection.co.uk. I was not satisfied with the product because the zip split the first time I used it. However, I have rated Gravityprotection at 5 because of the very prompt customer service which refunded me as soon as they received the defective bag - it really only took a few days. So I feel that sometimes things go wrong and products aren't up to expectations - but I can't fault Gravityprotection as they have acted quickly and with integrity. I would shop with them again, in fact choose them as a preferred supplier, because of this experience.”

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Posted 5 years ago

Hi Ann, thanks for the 5 star rating but you didn't buy an Eagle Creek bag from us. It's not a brand we stock. You did buy two high quality Dakine Split roller bags from us, neither of which you returned. Cheers, Stephen Gravity Protection Ltd

Posted 5 years ago

“bag came quickly and as described - the packaging was quite badly torn but the luggage was fine - great bag”

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Posted 5 years ago

John, thanks for the 5 star rating, I've passed your comments about the packaging to our courier. Stephen

Posted 5 years ago

“Excellent services and items were as described with a first class service received and advise given when I called.”

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Posted 5 years ago

“EXCELLENT GEAR”

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Posted 5 years ago

“Great service from Gravity Protection. Delivery quick and no hassle. Would recommend them for their service and quality of products”

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Posted 5 years ago

“Ordered item, order confirmed, 2 days later received a PayPal refund? No explanation from Gravity Protection as to why my order had been cancelled? Looked to reorder the item but it was no longer in stock... guess that’s why my order was cancelled but why was it possible to order an out of stock item? As a consequence I did not have the body armour I was counting on for my weekend trip and was left too late to arrange a contingency. My dissatisfaction may have been lessened by an explanatory/apologetic email from the store...? Can’t trust items on the website to be in stock, won’t be considering this store for future purchases.”

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Posted 5 years ago

Dear Anonymous, I'm sorry you are dissatisfied with your shopping experience, all items listed on our website are normally in stock but, on very rare occasions, errors can occur. We always e-mail our customers if there is a problem with their order, without exception. Although you have given an anonymous review I can confirm there have been no customers who have not been informed of an out of stock item. We always aim to refund customers as soon as possible on these occasions, so I am glad you received your refund promptly. Stephen Gravity Protection Ltd

Posted 5 years ago

“Great price and speedy delivery. What more could you want. Would definitely recommend.”

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Posted 5 years ago

gravityprotection.co.uk is rated 4.9 based on 738 reviews