gravityprotection.co.uk Reviews

Name: gravityprotection.co.uk
Address: 8 Hillside Grove, Barrhead, Glasgow, East Renfrewshire
Rating: 4.88

4.9 Rating 722 Reviews

98 %

of reviewers recommend gravityprotection.co.uk

4.9

Based on 722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About gravityprotection.co.uk:

Ski|Board|Bike|Trail - Equipment for Mountain Adventures.

We are a family business based in Glasgow, Scotland. From a small start in 2012, we have become one of the UK’s leading suppliers of mountain sports equipment. Our product range has an emphasis on equipment for off-piste skiing/boarding and ski racing.

Renowned for our customer service, we will give each customer our individual attention - if something isn’t right, we’ll do our level best to sort it. Our choice of products is driven by our own experience as mountain sports enthusiasts. If we wouldn’t use it, we won’t stock it.

Visit Website

Phone:

01418804443

Location:

8 Hillside Grove,
Barrhead,
Glasgow
East Renfrewshire
G78 1HB

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gravityprotection.co.uk 5 star review on 21st March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dakine Roller Bag, very good quality- Delivery very fast and followed delivery instructions precisely.”

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Posted 1 year ago

“Fantastic service, amazingly quick delivery and great products in the range!”

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Posted 1 year ago

“I still didnt got the Order.. the product was sent Back bevor i could Pick Up my Order. Please send it again.”

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Posted 1 year ago

Hi Thomas, This is a review site please contact customer services at office@gravityprotection.co.uk Your parcel was at your local Post Office in Germany from the 30th December waiting for you to pick it up. After 10 days without pickup the parcel is returned. Sorry, that is all the time Deutsche post allow for you to uplift a parcel and is completely outwith our control. Stephen Gravity Protection Ltd

Posted 1 year ago

“Good service and timely delivery. Would use again.”

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Posted 1 year ago

“Great service! Loved the free gift.”

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Posted 1 year ago

“Easy to order, nice product and arrived within 4 days of ordering. My only complaint is it went to the wrong address.... All the paperwork was correct but the delivery label had the wrong house no. instead of 29 it had 20. luckily no. 20 is across the road. Although it was left outside their front door for about 5 hours. Someone could have easily walked off with it.”

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Posted 1 year ago

“Excellent quality item, Great price and fast delivery”

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Posted 1 year ago

“Fast efficient service, very happy. Was unsure about using these as I hadn’t heard of them before, did a review check which seemed ok so ordered. All good and would use again. Sent feedback re the courier and got immediate reply very responsive. You can order here with confidence 👍”

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Posted 1 year ago

“On time, one issue was quickly resolved, friendly & no fuss.”

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Posted 1 year ago

“Great service GP posted my Dakine ski carrier the next day from my order and it arrived all the way from Glasgow in a couple of days via free courier service.”

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Posted 1 year ago

“Used for the first time - great quality ski gear and a competative price and the order arrived very quickly and as per description - I will definately use the website again for active outdoor wear”

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Posted 1 year ago

“Great kit held in stock, collected no trouble. Excellent retailer, A1”

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Posted 1 year ago

“Delivery was much quicker than stated.”

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Posted 1 year ago

“Ordered a Dakine Boot Pack DLX 75L late on 2nd January but the bag that arrived early on the 5th was the 50L version. Disappointed, I contacted Gravity Protection (GP) by e-mail and received an almost immediate reply with an apology for a miss-picked item, requesting I return the bag at their cost (been here before with others who failed to refund postage). I emailed GP the postage receipt and the next day my new bag arrived (I live in Essex) and the postage was refunded into my account. In short, GP got it wrong but put it right without fuss, blame or excuses - just brilliant service. Everyone can get a 5* when it goes right but GP deserves this 5* for putting it right without any stress or aggravation for me. The bag itself is large and comfortably accommodates my size 29 ski boots with room to spare. Very happy with the service and product. Thank you Gravity Protection,”

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Posted 1 year ago

“Great service, arrived quickly, good communication from courier. Would happily recommend.”

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Posted 1 year ago

“Brilliant service, item cave very quickly.”

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Posted 1 year ago

“I was delighted with my interaction with gravity protection. The product was exactly as described on the site, communication was excellent and the delivery was prompt and efficient. Particularly in the prevailing challenging conditions over the holiday season. I would thoroughly recommend them.”

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Posted 1 year ago

“Competitive prices, straightforward ordering, and no problem delivery within the stated times. Will definitely use again.”

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Posted 1 year ago

“I am still waiting for delivery. There doesn’t seem to be a tracking system so don’t know when the package is due. Need the delivery before Christmas”

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Posted 1 year ago

Hi Mrs Mason, So sorry you haven't received your parcel. We've looked into the tracking information - we shipped it on a next day service the day you ordered it and our courier (APC) picked it up on 12th December. However, the tracking shows that, for inexplicable reasons, it is still with APC and hasn't left the sending depot. We use APC as they are a premium courier and normally we have found them to be extremely reliable, but clearly they have let us down this time - I suspect this is because like all couriers at present they have been so busy with extra work due to the Royal Mail strikes. We will contact them tomorrow and give you any updates directly by email once we have spoken to them. If the goods have been lost by APC we will of course issue you with a full refund. Once again many apologies that you have been let down. Best wishes, Evan @ Gravity Protection

Posted 1 year ago

“Great product and fast delivery. Great service”

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Posted 1 year ago

gravityprotection.co.uk is rated 4.9 based on 722 reviews