Grass and Co. Reviews

Name: Grass and Co.
Address: 12 Hammersmith Grove, , London, London
Rating: 4.73

4.7 Rating 777 Reviews

94 %

of reviewers recommend Grass and Co.

4.7

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Grass and Co. 5 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think this stuff works pretty well. First one I have ever tried but seems to relax you and also nice taste.”

Helpful Report

Posted 3 years ago

Excellent! Thank you so much for sharing your experiences. We're delighted that you're feeling the relaxing benefits of our CBD products. We're particularly proud of our unique flavours and so it's brilliant to hear that you're enjoying them too. Thank you again for choosing Grass & Co. We look forward to welcoming you back again soon! Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“hello thrilled to write a review, happy to be quoted but would prefer to remain anonymous use a pseudoname with my blessing. Feel three to edit. I saw your mention on Popbitch, had considered the product before but hadn't heard of you. Took a leap into the unknown! Live in Wales so 12 month lockdown without seeing a soul except the bloke who brings my shopping. Multiple problems, broken shoulder and wrist misaligned operation due week of first lockdown cancelled indefinatly. Lots of pain. Long term arthritis, and I'm old, 69, recently widowed, pathetic specimen. Then got the Covid jab, happy day. No, I dont want to put anyone else off having the jab but had most awful reaction, constant headache, exacerbated arthritis and would have been happy to die. Remember Grass & Co. bought 2 products. Within a couple of days I was feeling as if I was coming out of a fog of pain and misery. Dont take that much 4 or 5 drops morning and same to go to bed. I'll certainly be buying when this batch runs out. Thank you so much. Sorry, this isn't short but I'm a writer - true life murder admittedly. M”

Helpful Report

Posted 3 years ago

Hi, We're really thrilled with your long review, thank you! These personal recommendations are so helpful for us and others who are researching CBD for the first time. And, even better news that you've had (and recovered from) the Covid jab, it must be such a relief after a particularly challenging year. Hearing that our products have helped you is our ultimate goal. The Grass & Co. development process is long and detailed so that we can be sure that we deliver the best and most effective products to our customers. It means everything to us that you rate our range so highly. We really hope that your wrist operation is re-scheduled soon. Stay in touch, we always love to hear from our customers and are happy to help if we can. Please take care of yourself, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“great purchase works really well highly recommended”

Helpful Report

Posted 3 years ago

Hi Shain, We really appreciate you taking the time to share your recommendation. It's great to hear that you're enjoying your CBD - this is what we aim for every time! Thank you for the 5* and we hope to hear from you again soon. Take care and wishing you a lovely evening. Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Excellent service and Dan was amazing and so helpful. Easy to use website and amazing products. The ease barm has been especially helpful in relieving join stiffness and improved mobility to my partners medical condition.”

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Posted 3 years ago

Hi Emily, This is such a lovely review. We're so happy to hear that Dan was able to help you - we think he's the best too! Thank you so much for sharing your experience with our EASE Muscle Balm. We're a small business so hearing how customers are benefitting from our CBD makes our day. Thank you again for your support and kind words. Take care and please stay in touch, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Not sure about the effects yet (too soon to tell) but the customer service has been lovely.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your message and for sharing your review. It's great to hear that you received excellent customer service! As with all supplements, CBD affects everyone differently so it can take time to find the correct dosage, product or even time of day that works best for you. If you have any further questions, please don't hesitate to email us directly at: hello@grassandco.com or call: 0333 242 7332 and we'd be really happy to help. Thank you again for your post. We genuinely listen to all comments so that we can deliver the best possible experience for everyone. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Have bought the calm cbd 3 times now, a god send. Really helps calm my anxiety and tastes amazing. Couldn’t recommend any higher.”

Helpful Report

Posted 3 years ago

Hi Evie, We're really grateful to you for taking the time to review your purchase. It's always brilliant to hear from our repeat customers and know that we're getting it right. We're absolutely delighted to hear that you rate the CALM CBD and that it's helping you in your daily life. Thank you so much for choosing Grass & Co. and please stay in touch. Take care and sending you all our best wishes during these difficult days, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“The range of products is as diverse as it needs to be. The oils represent good value and the addition of flavours improves the taste no end.”

Helpful Report

Posted 3 years ago

Hi Jollyon, Thank you so much for this excellent review! We challenge ourselves to deliver the best possible product range and flavours so it's hugely rewarding for this to be recognised by you. Most importantly of all, it's great to hear that you're enjoying the botanical flavours. We feel incredibly grateful to have the best customers who are so generous with their support and kind words. Thank you so much and wishing you a lovely day, Love, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Very good ptoduct but very expencive. Very helpful for my pain reax for my mind”

Helpful Report

Posted 3 years ago

Hi, Thanks so much for taking the time to share a review. We're really happy to hear that you're feeling that benefits of our products and are very grateful for the five *****! We recognise that our products are slightly more expensive than some on the market. This is primarily due to the quality of the CBD and botanicals that we source - these also deliver the huge advantage of making our products taste great! We also pride ourselves on the rigorous testing of our products so that our customers can be sure that each bottle contains exactly the amount of CBD they've paid for. We openly share these Certificates of Analysis on our website product pages. These are difficult times for everyone. So, we took the decision to share a 20% discount code to all visitors on our website who subscribe to the newsletter and often share other offers via these newsletters so that all regular customers can benefit. Thank you again for your message. We genuinely welcome feedback and listen to all comments. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“The web site was clear and precise on the products available, no blah blah blah. Excellent service, very quick and product is really good with a significant decrease in my joint aches and muscle pains I am following the advice to build up the use and maybe how often and how much to increase by when would be helpful. But as we are all different I accept that is difficult to do, maybe just more of a guide. I would recommend the product and the company big time.”

Helpful Report

Posted 3 years ago

Hi, Huge thanks for sharing your review and for the 5*! It's always brilliant to hear from our customers so that we can continue to deliver the best experience every time. We are constantly reviewing our website to ensure it delivers all the relevant information clearly, but definitely avoiding the 'blah blah blah!' As you said, in terms of product strength and dosing, it's slightly tricky for us to be prescriptive as everyone's response to the CBD varies. People are built differently and this means that no one size fits all when it comes to CBD. Plus, there are so many external variables that contribute to how you're feeling on any given day. Please don't hesitate to call: 0333 242 7332 or message us at hello@grassandco.com if you have any further questions about using our products and the best ways to slowly increase your daily dose. Thank you again, it's really appreciated. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Prompt and efficient service. I mentioned that I forgot to put in discount code and was sent a voucher straight away. Very impressed with the service. Using CBD for first time”

Helpful Report

Posted 3 years ago

Hi Andrea, Welcome to the wonderful world of CBD! Thank you so much for taking the time to share this review and your experience. We're delighted to hear that our Customer Services team were able to help you promptly. We're a small team so will be sure to pass on your lovely feedback. Thank you again for your kind words and wishing you a good week ahead, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Great service and beautiful products! Thank you.”

Helpful Report

Posted 3 years ago

Hi, This is what we love to hear! Thank you so much for getting in touch and for sharing your experience. We really appreciate it and are really happy to hear that you're enjoying your order. Thank you again and hope you're having a lovely weekend, Lucy x

Posted 3 years ago

“Very efficient organisation and lovely products which really work.”

Helpful Report

Posted 3 years ago

Hi Pie, Thank you so much for sharing your 5* review! We're delighted to hear that you're enjoying our products and that your shopping experiences have been positive. It's what we're aiming for every time! Thank you again for choosing Grass & Co. and we look forward to welcoming you back again soon. Take care and wishing you a lovely weekend, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I heard about Grass & Co on Sue Perkins podcast, and whilst skeptical about the calming benefits I was ready to give anything a try! I am so pleased I did. My lockdown has been particularly stressful and I was struggling to get a good nights sleep; monkey brain chattering away meant I was not feeling rested or rejuvenated each day. I have used 3/4 drops a day and there is a noticeable difference in my overall state of being, a definite sense of calmness and my response to stress much slower and more manageable. I have purchased a second bottle and can see this being part of my daily routine, much more beneficial for me personally then other supplements. This oil provides me with something that my already healthy balanced diet cannot, and it fits in with my lifestyle choices, such as yoga and mediation. The quality of the oil is top class and even the taste is great! Thank you Grass & Co for such a great product. Excellent quality product - I am buying again!”

Helpful Report

Posted 3 years ago

Hi Tracy, Brilliant news that you heard about us on Sue's podcast - we're very proud to be working with her! Thank you so, so much for such a brilliant and interesting review. As a small business, we're committed to delivering the very best products and flavours. So, to hear that you agree and have already noticed the benefits of CBD in your daily life, particularly at night, is amazing. We're incredibly grateful for your support and also really appreciate you taking the time to share your personal experiences. We know that other people find them incredibly useful, especially if they are new to CBD. Take care and we look forward to welcoming you back again soon. Sarah and all the team at Grass & Co. x

Posted 3 years ago

“The CBD balm I love. Gorgeous scent and that little pot lasts a good while.... and it works!”

Helpful Report

Posted 3 years ago

Hi Tricia, It's wonderful to read this review about our CALM Balm! The team are committed to delivering the very best products, flavours and scents. So, to hear that you agree is just fantastic. Thank you so much for your continued support and for taking the time to post here, it's hugely appreciated by us all. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I would love to write a review, but as yet I have not received my purchase🤔”

Helpful Report

Posted 3 years ago

Hi Gordon, Thank you for your message. We are so sorry for the delay with your order. I have just placed a replacement order that will be despatched as soon as the office re-opens on Monday. Although your original order was despatched on time by us, unfortunately, there do seem to be problems at particular Royal Mail hubs due to the continuing lockdown, staff shortages and the sheer volume of online shopping right now. Huge apologies that you have had to wait for this delivery, especially as we really appreciate your support more than ever right now. I hope that's OK and please don't hesitate to let me know if I can help with anything else. Thank you for your patience and have a lovely weekend, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I’m enjoying a good nights’ sleep at last & the balm is soothing on my aching back - my recent purchase was replenishing items that my daughter had introduced me to & I’m sure they’re working for me.”

Helpful Report

Posted 3 years ago

Hi Glenys, "A good night's sleep at last" is everything! It's brilliant to hear how you're using the products and that you're also feeling the benefits on your aching back and at night. We're so grateful when people enjoy using our products and recommend them to family and friends. Thank you so much for sharing this review and to your daughter for introducing you to Grass & Co! Thank you again for your support, it's hugely appreciated. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Having received a broken jar - Grass & Co immediately sent a replacement. Himalayan Salts are wonderful therapy!”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for sharing your review. We're really sorry there was a problem during transit. We aim to get each order right every time, but are happy to hear that we were able to solve your delivery issue speedily and are also looking into improving our packaging for heavier items. It's fantastic to hear that you're enjoying using the Himalayan Salts - the team love them too! Thank you for choosing Grass & Co. and we hope to welcome you back again very soon. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I heard about Grass and Co from Sue Perkins (podcast) and thought I would give it a go. It seems like a good quality company and I received my order quickly in attractive packaging and with a little booklet about CBD. I have not been using it enough to give a definitive review yet but it tastes delicious, unlike other CBD oil I have tried. So far so good.”

Helpful Report

Posted 3 years ago

Hi Ewout, Thank you so much for this 5* review and for choosing Grass & Co.! We're so happy that you found us through Sue's brilliant podcast. It's brilliant to know that your shopping experience was positive and that you're enjoying the flavour. Please don't hesitate to message us at hello@grassandco.com if you have any further questions about using our products. Thank you again for your support, it's really appreciated. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Grass and Co is good, their website and services are fab.”

Helpful Report

Posted 3 years ago

Hi Nancy, We really appreciate you taking the time to share your review, thank you. It's lovely to hear that you're enjoying your Grass & Co. products and that your shopping experience was positive. We're constantly trying to ensure that our website is informative and easy to use so it's great that you agree! Take care and wishing you a relaxing weekend, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Excellent product really helped me when I was anxious with covid.”

Helpful Report

Posted 3 years ago

Hi Robert, This is the best review to read right now, thank you so much! We're really happy to hear that the CALM CBD Balm helped you during difficult days and hope that you're starting to feel better now. Thank you so much for sharing your feedback, it's hugely appreciated. Take care of yourself, Sarah and all the team at Grass & Co. x

Posted 3 years ago

Grass and Co. is rated 4.7 based on 777 reviews