Grass and Co. Reviews

Name: Grass and Co.
Address: 12 Hammersmith Grove, , London, London
Rating: 4.73

4.7 Rating 777 Reviews

94 %

of reviewers recommend Grass and Co.

4.7

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Grass and Co. 5 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The consumable cbd that I ordered hasn’t really seemed to work for me, I have felt as though it reduced my anxiety but it did cause me more sleep problems than normal. The customer service I received was amazing I’m just not sure the product is right for me.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your message and for sharing such a balanced review. We're so sorry to hear that you haven't felt all the benefits of using CBD. As with all supplements, CBD affects everyone differently so it can take time to find the correct dosage, product or even time of day that works best for you. If you have any further questions, please don't hesitate to email us directly at: hello@grassandco.com and we'd be really happy to help. Thank you again for your post. We genuinely welcome all feedback and listen to comments so that we can deliver the best possible experience for everyone. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Have ordered several times and would definitely recommend this company. Excellent service always and excellent products”

Helpful Report

Posted 3 years ago

Hi Jackie, It's wonderful to read this review from such a valued customer! As a small business, we're committed to delivering the best products and customer service every single time. So, to hear that you agree is just fantastic. Thank you so much for your continued support and for taking the time to post here, it's hugely appreciated by us all. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“A little goes a long way, using CALM and it does, it reduces my internal dialogue to a faint murmur, making clarity a thing I can have. Thankyou.”

Helpful Report

Posted 3 years ago

Hi, One of our favourite reviews, ever! It's always great to read positive feedback, but the best thing is finding out how they are helping people in their daily lives. The team work really hard to deliver the best products and hearing that you've noticed an increased sense of calm and clarity is the ultimate reward. Thank you so much for taking the time to share your kind words. We know other people will find your experiences really helpful too. Take care, Sarah and all the team at Grass & Co.x

Posted 3 years ago

“Quick delivery and the products are top notch”

Helpful Report

Posted 3 years ago

Hi Bev, We really appreciate you taking the time to share your review. It's great to hear that you're enjoying your Grass & Co. products and that your order arrived quickly - this is what we aim for every time! Thank you for the 5* and we look forward to welcoming you back again very soon. Take care and wishing you a relaxing weekend, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I have literally felt no effect.None. Except a dry mouth. Most disappointing . Money back ?”

Helpful Report

Posted 3 years ago

Dear Robert, Thank you for your message and for sharing your feedback. We're so sorry to hear that you didn't feel the benefits of using CBD. As with all supplements, CBD affects everyone differently so it can take time to find the correct dosage or product that works for you. If you have any specific questions, please don't hesitate to email us directly at: hello@grassandco.com and we'd be really happy to help. Thank you again for your email. We genuinely welcome all feedback and listen to comments so that we can deliver the best possible experience for everyone. Best wishes, Sarah and all the team at Grass & Co.

Posted 3 years ago

“I bought these items as a Christmas present. I thought they would arrive in a smart black box. They didn't. Just stuffed into a cardboard box. Very disappointing!”

Helpful Report

Posted 3 years ago

Hi Rosemary, Thank you for your order. We're so sorry that it wasn't clear that your delivery wasn't arriving in one of our gift boxes. We do offer the option to add a box when purchasing individual products during checkout, but will review the process to ensure that it's clearer. I've looked into your order and saw that you have been sent a box separately as a goodwill gesture. We really hope that this has resolved the issue and that the gift was well-received. Thank you again for posting. We genuinely welcome feedback and listen to all comments so that we can deliver the best possible experience for everyone. Take care, Sarah and all the team at Grass & Co.

Posted 3 years ago

“Genuinely excellent products. The Calm CBD oil is making such a difference to my stress and anxiety levels, feeling more calm and focussed. The CBD Calm balm is like magic on my sore neck or any sore muscles. Amazing amazing amazing, I'm hooked thank you! xx”

Helpful Report

Posted 3 years ago

Hi, Wow, what an absolutely fantastic review! Thank you so much for taking the time to share your experiences after using our CBD. We're really happy to hear that you've been feeling the soothing and calming benefits. Incorporating the products into your daily routine can make all the difference, especially with the challenges that many are facing right now. Thank you for your support and for your kind words - they mean the world to us as a small business! Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“What a fabulous place. I bought a candle as a birthday gift and she loves it. This company is fabulous. Quick to reply to messages and I've been told the candle smells sensational. Uses natural materials and suitable for vegetarians too. Thank you ❤”

Helpful Report

Posted 3 years ago

Hi Asif, We're really grateful to you for taking the time to review your purchase. The candles are a wonderful gift to send and we're delighted to hear that it was well-received! Thank you so much for choosing Grass & Co. and for your support. Take care, Sarah and all the team at Grass & Co.

Posted 3 years ago

“Hi haven’t received the order yet”

Helpful Report

Posted 3 years ago

Hi Sandra, Thank you for messaging us. We are looking into this for you, and you should have already received an email from us on the status of your order. Take care, Sarah and all the team at Grass & Co.

Posted 3 years ago

“Fantastic customer service! And great product. Enough said!”

Helpful Report

Posted 3 years ago

Short, lovely and to the point! Thanks for the great review Craig! Thank you so much for the 5* and for taking the time to share your feedback, it's really appreciated. Take care, Sarah and all the team at Grass & Co.

Posted 3 years ago

“I love the product I bought from you and have let all my friends know about you. The prize I won is absolutely brilliant Thank You so much.”

Helpful Report

Posted 3 years ago

Hi Rachel! This made our day, thank you! We love hearing when Grass & Co. is shared. As a small business word of mouth is so crucial to us. Thank you so much for the 5* and for taking the time to share your feedback, it's really appreciated. Take care, Sarah and all the team at Grass & Co.

Posted 3 years ago

“I ordered CALM CBD balm which is so rich you only need a little. It smells glorious, however, not overpowering. I’ve already used half the pillow spray which is gorgeous and definitely calms you for sleep. Marvellous service and I was sent another discount. Perfect presents as the packaging is lovely.”

Helpful Report

Posted 3 years ago

Hi Sarah, Thanks so much for taking the time to share a review. We're really proud of our botanical blends and your description of the CALM Balm smelling glorious is great to hear! We're also happy the pillow spray is working for you. Thank you again, Sarah and all the team at Grass & Co.

Posted 3 years ago

“Grass and co are a lovely company to work with and get back to you quickly when you have a query. I especially love the day and night set which does take away that stress pain in your chest. With no side effects. I would highly recommend trying that product if you are stressed.”

Helpful Report

Posted 3 years ago

Hi Helen, Thank you for the very lovely review. We're always incredibly grateful when people share their experiences as we know that it helps many others, particularly those new to CBD. Thank you again for your support, it's hugely appreciated. Take care and please stay in touch, Sarah and all the team at Grass & Co.

Posted 3 years ago

“Second time ordering , absolutely love the products, excellent quality, would definitely recommend. Great customers service x”

Helpful Report

Posted 3 years ago

HI Julie! What a lovely review! We're so grateful and it's this 5* feedback that pushes us on to keep delivering the very best product range to our lovely customers. Take care and wishing you an amazing week, Sarah and all the team at Grass & Co.

Posted 3 years ago

“Positives: Love the packaging and the candle smells so good. Negative: Candle is much smaller than I thought it would be.”

Helpful Report

Posted 3 years ago

Hi Patricia, We are delighted that you love the packaging and the candle smell. Regarding the size of the candle, we try to keep a balance between quality and cost, and as every candle is handle poured with all natural ingredients, a larger size could make it more expensive. But it is something we'll talk more about for the future! Thank you again for sharing your feedback, it's really appreciated. Take care, Sarah and all the team at Grass & Co.

Posted 3 years ago

“Great service. Quick delivery and lovely product.”

Helpful Report

Posted 3 years ago

Hi Stuart, Huge thanks for sharing your review. We're delighted to hear that you're happy with our products and service. Thank you again for your support. Take care and wishing you a lovely day, Sarah and all the team at Grass & Co.

Posted 3 years ago

“A lovely EASE candle, enjoying it while I am writing this review. Definitely recommend!”

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Posted 3 years ago

We're really grateful to you for taking the time to review your purchase. We're delighted that you're enjoying your candle. They've become a must-have to wind down and relax at home during lockdown! Thank you so much for choosing Grass & Co. Take care, Sarah and all the team at Grass & Co.

Posted 3 years ago

“Excellent service. However, the product, so far, is not easing my pain.”

Helpful Report

Posted 4 years ago

Hi Mary, Thanks for leaving our first review on this new review site. I'm sorry to hear that our product are not working for you. If you'd like to speak to a member of the team about finding the right CBD strength for you, please don't hesitate to email: hello@grassandco.com or call: 0333 242 7332. Take care, Sarah and all the team at Grass & Co.

Posted 3 years ago

Grass and Co. is rated 4.7 based on 777 reviews