Grass and Co. Reviews

Name: Grass and Co.
Address: 12 Hammersmith Grove, , London, London
Rating: 4.73

4.7 Rating 777 Reviews

94 %

of reviewers recommend Grass and Co.

4.7

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Grass and Co. 5 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From ordering through to delivery - excellent product and excellent customer service!”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for sharing your 5* review of your purchase with Grass & Co. It's really appreciated by our small team. It's brilliant to hear that your order arrived speedily with you and that you're enjoying the products. It's what we strive to deliver with every single order! We're always incredibly grateful that our customers take the time to post so that we can continually improve our service. Thank you again and take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Service and delivery were excellent.”

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Posted 3 years ago

Hi Gwen, Thank you so much for sharing your shopping experience and for your generous review. "Excellent" service and delivery are what we're aiming for every time! Thank you again for taking the time to post and please take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I bought a pair of aromatherapy candles for my sister in law's birthday. She says they are 'amazing'. Really lovely scent combinations.”

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Posted 3 years ago

Hi there, We're really grateful to you for taking the time to review your purchase. The Glow For It gift box is a wonderful present and it's brilliant news that they're loving the products. "Amazing" is always great to hear! Thank you so much for choosing Grass & Co. and we look forward to welcoming you back again very soon. Take care and wishing you a lovely Bank Holiday, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“After a number of years not sleeping well, I can sleep again! Thanks to Rest CBD oil. Thank you 🙏”

Helpful Report

Posted 3 years ago

Hi there, We really appreciate you taking the time to share such a positive review about our REST CBD Oil, thank you! As a small team, reading that our CBD Oils are helping customers with their sleep is so rewarding. A more restful night can make all the difference to the next day, especially with the challenges people are continuing to face right now. Thank you again for your support and feedback. Take care and wishing you a lovely Bank Holiday, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Very pleased”

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Posted 3 years ago

Hi there, We really appreciate you taking the time to share your review. It's great to hear that you're pleased with your purchase - this is what we aim for every time! Thank you for the 5* and we hope to welcome you back again soon. Take care and wishing you a lovely Bank Holiday weekend, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I was so impressed with how quickly my order arrived. It was all packaged beautifully and I can’t wait to try the contents.”

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Posted 3 years ago

Hi Rebecca, It's so kind of you to post your review so quickly, thank you. We're delighted to hear that the order arrived speedily - this is what we aim for every time! We really hope you have time to enjoy the relaxing and balancing benefits of the REST range soon. Thank you again for your support and take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Excellent product excellent service what more can I say I would definitely recommend this company and product”

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Posted 3 years ago

Hi there, We were really happy to read this 'excellent' review from you! Thank you so much for taking the time to post about your purchase and shopping experience. As a small business, your support is hugely appreciated and invaluable as we try to spread the word about CBD! Thank you again and take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Brilliant balm helped me ease aches in my leg and it really worked .. have recently purchased another jar xx”

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Posted 3 years ago

Hi Patricia, Thank you so much for your kind words and for sharing your experience with our EASE Muscle Balm. We're a small business so hearing how customers are using and feeling the effects of our CBD is invaluable...especially when they're repeat customers! Thank you again for your support and we hope to welcome you back again very soon. Take care and please stay in touch, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I purchased this for my mother who has joint pain and finds it hard to sleep ... after just one or two drops mum is feeling MUCH better.. the pain almost disappeared and she is having the best nights sleep in 10 years.. the service was excellent, prompt delivery .. all I can say is thanks ... keep up the good work!”

Helpful Report

Posted 3 years ago

Hi Tony, Amazing...We're really thrilled with this review, thank you so much! These personal recommendations are so helpful for us and others who are researching CBD for the first time. Hearing that our products have helped your mother is our ultimate goal. The Grass & Co. development process is long and detailed so that we can be sure that we deliver the best and most effective products to our customers. It means everything to us that you both rate our range so highly. Please stay in touch, we always love to hear from our customers and are happy to help if we can. And, we hope to welcome you back again very soon! Take care and sending all our best wishes to your Mum too, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Great botanicals with the pillow spray, and I have felt the CBD oil has certainly had a positive effect.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your positive experiences after using our CBD Oil and Pillow Spray. We're really happy to hear that you've been feeling the soothing and calming benefits. We're particularly proud of our botanical flavours and scents as we believe they make these relaxing daily ritual a joy, rather than a chore. Thank you for your support and for your kind words - they mean the world to us as a small business! Wishing you a lovely Bank Holiday. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“This is ok I feel better after that but I bought it because I wanted to better sleep because I suffer from insomnia and I thought it would help me. maybe the concentration is too low, I don't know but i didn’t help me sleep 🙁”

Helpful Report

Posted 3 years ago

Hi Katarzyna, Thank you for your message and for sharing such a balanced review. We're sorry to hear that you haven't felt all the effect of using CBD, especially at night. As with all supplements, CBD affects everyone differently so it can take time to find the correct dosage, product or even time of day that works best for you. If you have any further questions, please don't hesitate to email us directly at: hello@grassandco.com and we'd be really happy to help. Thank you again for your post. We genuinely welcome all feedback and listen to comments so that we can deliver the best possible experience for everyone. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Company very efficient and product very good - or at least I think so as I have felt better for using it!”

Helpful Report

Posted 3 years ago

Hi Glenys, Thank you for taking the time to share your positive experiences after using our products and shopping on our website. We're really happy to hear that you've been feeling the soothing and calming benefits. Feeling better is definitely a great sign! Thank you again for your support and for your kind words - they mean the world to us as a small business. Have a lovely Bank Holiday and take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Very efficient”

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Posted 3 years ago

Hi Siobhan, Thank you so much for taking the time to share your positive experience of shopping with us. It's really rewarding to receive your 5 star review as it helps us to continue to deliver the very best service to our customers. Thank you again, this was such a great review to receive. Take care and wishing you a lovely Bank Holiday. Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Very effective and by far the best tasting CBD oil I’ve tried (of several leading brands). Ease 1000mg is a personal favourite but they’re all good.”

Helpful Report

Posted 3 years ago

Hi there, We really appreciate you taking the time to share such a glowing review of our EASE CBD Oil. The team absolutely love to hear about how people are using and enjoying our products. We're really proud of our flavours and are so happy you agree! Thank you so much for taking the time to share your review. Your support is really appreciated, especially after a challenging year for everyone. Thank you again and take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Candle bought as a birthday present. It arrived very quickly, and the recipient loved the gift. Apparently the smell is wonderful. The recipient has since ordered more things from Grads and Co., so impressed was she.”

Helpful Report

Posted 3 years ago

Hi there, We're really grateful to you for taking the time to review your purchase. Our Aromatherapy Candles are a wonderful birthday gift and we're delighted to hear that it was well-received! As well as being hand-poured and hand-finished, the candles are natural soy wax and only scented with 100% natural pure essential oils and no perfumes. Thank you so much for choosing Grass & Co. and for your support. Take care, Sarah and all the team at Grass & Co. X

Posted 3 years ago

“Helpful when asked for advice.”

Helpful Report

Posted 3 years ago

Hi Denise, This is such a great review, thank you. We're so happy to hear that our Customer Services team were able to help you - we all genuinely love to speak with shoppers either online or on the phone! Thank you again for your support - we look forward to welcoming you back again very soon. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I looked into CBD products for a long time before I decided to try it out and see for myself. I have had periods of bad or no sleep for years, partly due to physical pain and mostly because of the difficulty I have relaxing or basically switching my thoughts off. I've been taking a few drops of Calm CBD oil about an hour before bedtime and it has really made a big difference. I'm relaxing, pain is dulled, and I'm sleeping a lot better. The vivid dreams are a fun and interesting side effect. It may or may not work for you but I have recommended trying CBD - and Grass&Co - to quite a few friends now. It's helping me.”

Helpful Report

Posted 3 years ago

Hi there, What fantastic feedback, thank you so much! We are a small team so hearing such positive words from someone who obviously does their homework thoroughly means a great deal to us. We're absolutely delighted to hear that you're enjoying using our CBD products, particularly before sleep. Thank you for choosing Grass & Co. and for taking the time to share your experiences for others to benefit from. Take care and we look forward to welcoming you back again very soon. Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Excellent products, fantastic service.”

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Posted 3 years ago

Hi there, Wow, we couldn't have written a better review ourselves...thank you! This is the feedback we're always aiming for with each order. Thank you so much for the 5* and for taking the time to share your experience. We look forward to welcoming you back again very soon. Take care and wishing you a lovely evening, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Excellent as always”

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Posted 3 years ago

Hi Susan, Thank you so much for your purchase and for sharing this "excellent" review! The team read every single comment so it's a huge boost when we see such positive comments about both our products and your shopping experience. And, as a small business, it's even more rewarding when we hear from repeat customers! Thank you again for taking the time to post. We couldn't have hoped for a better review! Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Excellent Product!”

Helpful Report

Posted 3 years ago

Hi David, What a fantastic review! We're so grateful to you for taking the time to share your experience. It's this 5* feedback that pushes us on to keep delivering the very best product range to our lovely customers. Take care and wishing you an amazing week ahead, Sarah and all the team at Grass & Co. x

Posted 3 years ago

Grass and Co. is rated 4.7 based on 777 reviews