Grass and Co. Reviews

Name: Grass and Co.
Address: 12 Hammersmith Grove, , London, London
Rating: 4.73

4.7 Rating 777 Reviews

94 %

of reviewers recommend Grass and Co.

4.7

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Grass and Co. 5 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really quick delivery. Handy guide and clear instructions. Tastes ok too.”

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Posted 3 years ago

“I found this company via a podcast and am very glad I did. A wonderful range of lovely, beautifully presented products. I am new to CBD products so look forward to trying your range and highly recommended the products.”

Helpful Report

Posted 3 years ago

Hi Sarah, Thanks so much for getting in touch. It's great to hear that you heard about us on a podcast - we're super proud to work with all of them! We're also hugely grateful to you for taking the time to share such a wonderful review. We know it will be useful to others who are also starting on their CBD journey and also help us to keep delivering the best products and customer service every time. Thank you again for your kind words and please take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“A quality product.. The jar is twice the size of a different supplier and almost double the concentration. Good value and a speedy delivery.”

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Posted 3 years ago

Hi there, Thank you so much for this feedback and for taking the time to share your experience with our EASE Muscle Balm. We pride ourselves on delivering the highest quality and most effective products that are a joy to use every day. We're also a small (but growing!) business so hearing from first-time customers is invaluable to us as we develop our range. Thank you again for your support and we hope to welcome you back again very soon. Take care and please stay in touch, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Really lovely quality products, sent promptly. Would definitely recommend this company.”

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Posted 3 years ago

Hi Sarah, This is such a fabulous review, thank you so, so much! As a small business, we're committed to delivering the best products and customer service every time. So, to hear that you agree is amazing. We're incredibly grateful for your recommendation and also really appreciate you taking the time to share your experiences. We know that other people find them very useful, especially if they are new to CBD and Grass & Co. Take care and we look forward to welcoming you back again soon. Sarah and all the team at Grass & Co. x

Posted 3 years ago

“This is my second time buying from Grass and Co. After purchasing their CBD Oil and muscle balm, I became a firm fan as their products are excellent. A definite fan for life.”

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Posted 3 years ago

Hi John, "A definite fan for life" must win review of the month, thank you! It's brilliant to hear that you rate our products so highly and are enjoying the soothing benefits. Our aim is to always exceed expectations so that the CBD is a joy to use every day, rather than a chore. We're really grateful that our customers take the time to post as we grow our business. We hope to welcome you back again very soon. Thank you again and take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Arrived quickly and exactly as described on the web site.”

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Posted 3 years ago

Hi Ian, It's so kind of you to post this review, thank you. We're delighted to hear that the order arrived speedily - this is what we aim for every time! We really hope you enjoy using the products and that we're able to welcome you back again very soon. Thank you again for your support and take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Excellent product range and free from THC.”

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Posted 3 years ago

Hi Daren, We were really happy to read this review from you. Thank you so much for taking the time to post about our products. As a small business, your support is hugely appreciated and invaluable as we try to spread the word about CBD! Thank you again and take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Barely had a chance to try the product but receiving daily emails from your company. Unless sending an incredible offer, less is definitely more with newsletters.”

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Posted 3 years ago

Hi there, Thank you for sharing your review and for choosing Grass & Co. We're really sorry to hear that the number of emails received has been too many. We try to strike the right balance between sharing information with new customers about how to use CBD and special offers, while also not cluttering your inbox. This is something we'll review following your feedback. Thank you again for your message. We genuinely welcome all feedback and listen to comments so that we can deliver the best possible products and shopping experience for everyone. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Husband found Grass and Co. online - purchased a balm cream to ease the pain I have from an old ankle injury. Had used that up and re-ordered another jar for me whilst awaiting surgery! Eases pain during the night and I can sleep better! In error he had ordered a duo pack. I spoke to company - able to return part of pack and husband reimbursed! Excellent product and excellent service!”

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Posted 3 years ago

Hi Dorothy, What fantastic feedback. Thank you so much for taking the time to post and also to your husband for finding us! We are a small team so reading such a positive review about how our products have helped your ankle and at night makes our day. It's also great to hear that our Customer Services team were able to assist you. Thank you again for choosing Grass & Co. and for taking the time to share your experiences for others to benefit from. Take care and we really hope that your surgery goes to plan. Sending you both our best wishes, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Ordered the calm Oil, have had it for a week everyday. I can feel more calm, it's hard to explain but it worked for me. It tastes good too ;)”

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Posted 3 years ago

Hi there, This review made our day, thank you. You're completely right, it is hard to explain how you feel after using CBD sometimes! For some people, the benefits are immediate and obvious. While for others, the effects can be subtle at first so you start to notice what you don't feel e.g. stress, anxiety, aches or finding it hard to sleep in the evening. And, great news that you love our flavours too - we're very proud of them! Thank you again for this recommendation. As a small business, we hugely appreciate your support, especially right now. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I haven't had the CBD oil for long (I bought calm) but the few times I have used it I have had great results as has my parter. Shipping was fast as well.”

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Posted 3 years ago

Hi, It means the world to us to read reviews like these! Thank you so much for taking the time to post and for sharing both your and your partner's experience of using our CALM CBD Oil. Incorporating them into your daily ritual can make such a difference and it's wonderful to know that you're feeling the benefits. Thank you again for your support and we look forward to welcoming you both back again soon. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Customer service was great. I’ve not used the balm yet but smells lovely.”

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Posted 3 years ago

Hi there, Thank you so much for this review, it's hugely appreciated! Getting it right every time is incredibly important to us and we're delighted to hear that our Customer Service team were able to help you. Thank you again for taking the time to share your shopping experience and please stay in touch. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Really impressed! I have never used cbd before and while researching I came across Grass&Co and so glad that I did. I feel it is making a difference. Thank-you”

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Posted 3 years ago

Hi there, Brilliant! Thank you so much for taking the time to share your positive experience after purchasing our CBD Oil. To hear that you feel it's making a difference means the world to us. For some people using CBD for the first time, the benefits are immediate and obvious. While for others, the effects can be subtle at first so you start to notice what you don't feel e.g. stress, aches or finding it hard to sleep in the evening. Thank you again, this was such a wonderful review to read on a rainy, grey Monday. Take care and please stay in touch, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Truly excellent products which have made me feel better. Top quality and brilliant service. Cant recommend highly enough!”

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Posted 3 years ago

Hi there, Thank you so much for sharing your 5* review! Your generous feedback and recommendation are really appreciated by our small team. It's brilliant to hear that your rate our products so highly and that your order arrived speedily with you. It's what we aim for with every single order! Thank you again for taking the time to post. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“My EASE body oil arrived quickly & well packaged. So far have only used it for a couple of days on my sore knees once a day but it seems to help a little. Nice to use & no irritation as I have quite sensitive skin. I’ll up the dose to twice a day but wanted to start slowly as I’ve never used CBD products before. One thing I think would be helpful is if feedback was split into products so you don’t have to trawl through loads. Lovely to know a tree will be planted for leaving feedback! Nice to buy from an ethical & responsible company. 4 stars only because I’ve only used for 2 days so far!”

Helpful Report

Posted 3 years ago

Hi Lynda, Thank you so much for sharing this review and for your lovely email too! Our EASE 250mg CBD Body Oil is really brilliant for applying directly to areas in need, such as sore knees. It's wonderful to hear that you've been starting to notice its soothing and easing benefits. Please don't hesitate to contact us if you need any help or advice around your daily dosing, or other products in our range that may help. Thank you so much for taking the time to get in touch to share your experiences, we know that many others will really your feedback too. Take care, Sarah and all the team at Grass & Co. x PS Thank you also for supporting our 'Plant A Tree' initiative. We've planted hundreds already and are looking into ways that we can do more. x

Posted 3 years ago

“Lovely company, products and people :)”

Helpful Report

Posted 3 years ago

Hi there, The team are so delighted with this review and touched by your kind words, thank you! Reading this 5* feedback really pushes us on to keep delivering the very best products to our lovely customers. Thank you so much for choosing Grass & Co. and for sharing both your experiences of shopping on our website and using our products. We hope to welcome you back again very soon! Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Beautiful products that actually work”

Helpful Report

Posted 3 years ago

Hi Sarah, We are hugely grateful to you for taking the time to share such a wonderful review. We know it will be incredibly useful to others who are starting on their CBD journey. As a small business, we're committed to delivering the best products and customer service every time. So, it's really rewarding to hear that you agree and that our products are helping you. Thank you so much for your kind words and we hope that you continue to enjoy the Grass & Co. range. Take care and please stay in touch, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Excellent quality products, favourite of all CBD brands on the market.”

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Posted 3 years ago

Hi there, Thank you so much for this amazing review! The team are really grateful for your support and wonderful feedback. Getting it right every time is incredibly important to us and your description of Grass & Co. as your "favourite of all CBD brands" means the world. Thank you again for taking the time to share your experience and please stay in touch, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Best tasting CBD oil I’ve tried”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for this excellent review! We challenge ourselves to deliver the highest quality and the best-tasting CBD Oil that's a joy to take every day. So, it's hugely rewarding for this to be recognised by you. We feel incredibly grateful to have the best customers who are so generous with their support and kind words. It means the world to us. Thank you again and wishing you a restful evening. Love, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Great product, have bought this twice before and still love it! Brilliant customer service and fast delivery.Thanks!”

Helpful Report

Posted 3 years ago

Hi Rebecca, Thank you so much for your purchase and for sharing your experiences. We're a small team, so it's a huge boost when we see such positive comments about both our products and your shopping experience. And, it's even more rewarding when we hear from repeat customers! Thank you again for taking the time to post. We couldn't have hoped for a better review, thank you! Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

Grass and Co. is rated 4.7 based on 777 reviews