Grass and Co. Reviews

Name: Grass and Co.
Address: 12 Hammersmith Grove, , London, London
Rating: 4.73

4.7 Rating 777 Reviews

94 %

of reviewers recommend Grass and Co.

4.7

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how Grass and Co. made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Grass and Co. 5 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product and service. Thanks”

Helpful Report

Posted 3 years ago

Hi Denise, Thank you, we really appreciate you taking the time to share your review. It's great to hear that rate both our products and online shopping experience. We hope to welcome you back again soon. Take care and wishing you a really lovely Bank Holiday weekend, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Amazing products, always delivered promptly, beautifully and carefully packaged :)”

Helpful Report

Posted 3 years ago

Hi there, We really appreciate you taking the time to share your review, thank you. It's really lovely to hear that you're enjoying your Grass & Co. products and that your whole shopping experience was positive. We're constantly trying to ensure that our packaging and delivery services are 5* so it's great that you agree! Take care and wishing you a relaxing Bank Holiday weekend, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Great company, lovely products delivered swiftly. Will definitely buy from them again :)”

Helpful Report

Posted 3 years ago

Hi there, This is the best review to read...And, wonderful news that you've been impressed enough with your purchase to be planning to order again - thank you so much! We're also really happy to hear that your order arrived speedily. It's what we aim for every time. We really appreciate you sharing your review and wish you a lovely Bank Holiday. Take care of yourself, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I have been taking Calm 500mg for about a week now and I am getting on marvellously with it! I definitely feel more balanced and even though I was premenstrual I had literally no symptoms and no low mood!! This is incredible as I often get very depressed and irritable around my period with challenging thoughts and to not experience that is utterly liberating! I have now started taking it daily in the mornings to keep me balanced all day. I also wanted to commend you on your customer service, the speed of my order was lightening fast and the handwritten note was a lovely touch. Thank you and you shall definitely be getting a return customer. I can't wait to try your other products!”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for taking the time to get in touch and for such wonderful and rewarding feedback! We are so happy to hear that you're feeling the benefits already in your busy daily life, and particularly if you suffer from PMS every month. Thank you also for your kind words about our customer service. It's wonderful to hear that it's been positive for you - this is what we aim for every time! We look forward to welcoming you back again very soon. Take care and wishing you a lovely weekend, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Amazing quality products”

Helpful Report

Posted 3 years ago

Hi there, We really appreciate you taking the time to share your review. It's great to hear that you're enjoying our CBD products. Thank you for the 5* and we hope to welcome you back again very soon. Take care and wishing you a good week, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Very impressed with the CBD oil. It has made a complete difference to how much sleep that I am getting. I have already ordered some more. The candle was a big disappointment, expensive and very quickly burnt out.”

Helpful Report

Posted 3 years ago

Hi Keith, We are hugely grateful to you for taking the time to share such a great review and for the 5 stars! We know it will be incredibly useful to others who are starting on their CBD journey, especially if they've also been struggling with their sleep. As a small business, we're committed to delivering the best products and customer service every time so every piece of feedback we receive is invaluable. Our candles should deliver a burn time of up to 25 hours. They're hand-poured 100% natural soy wax candles and are scented with pure essential oils. Please don't hesitate to email us at: hello@grassandco.com if you'd like to share more information about your experience with the candle. Thank you so much for your feedback and we hope to welcome you back again very soon. Take care and wishing you a restful evening, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Great company that sell fantastic stuff, their balms have helped me and my achy body, thank you!”

Helpful Report

Posted 3 years ago

Hi Bev, Thank you so much for sharing this 5* feedback! It's brilliant to hear that our products have been helping to soothe and ease your body. We know that people starting out on their CBD journey find it really useful to learn more about other people's experiences and how they've been using the range. Thank you again. As a small business, your support is hugely appreciated! Take care and wishing you a wonderful week, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I'm a mum who suffers from stress, anxiety and depression and wanted to try an alternative to antidepressants. I bought the AM/PM kit (CALM and EASE oils) about a month ago. On day 1, I took 4 drops of CALM before the dinner time rush and I was blown away - within 15 minutes, I hadn't felt as happy or relaxed in years! And you say it's not addictive? 😄 It did make me feel quite sleepy and a little light-headed. However, subsequent to this, neither oil has really had quite the same effect (but the side effects didn't return either 👍) so I am gradually increasing dosage - still at dinner time on days I really need it, but about 8 drops now - it still does help and is better than relying on antidepressants, in my humble opinion. I also prefer the taste of CALM to EASE but that is a personal preference. Love the free delivery, packaging and handwritten notes too - thank you!”

Helpful Report

Posted 3 years ago

Hi there, This is such a brilliant and useful review, thank you! We are so grateful to you for taking the time to get in touch and for such a brilliant description of your experiences. We know that other customers will really benefit from this encouragement, especially if they're new to CBD. The way you talk about the positive effects of using CBD is perfect. It really can help you to feel more relaxed, especially when there are so many stresses and demands to juggle, especially at dinner time! Our CBD contains no trace of THC so is definitely not addictive. It sounds like you're slowly working up to the perfect dose for you which is great. It's always slightly tricky for us to be prescriptive about dosing as everyone's response to the CBD varies. People are built differently and this means that no one size fits all when it comes to CBD dosing. And, there are so many external variables that contribute to how you're feeling on any given day. For some people using CBD for the first time, the benefits are immediate and obvious. While for others, the effects can be subtle at first so you start to notice what you don't feel e.g. anxiety, stress, or finding it hard to sleep in the evening. Please don't hesitate to email us at: hello@grassandco.com if you have any queries about using the Oil. Thank you again for your kind words, they mean the world to us as a small business, especially right now! Take care and please stay in touch, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Simply the best CBD! Brilliant products, delicious flavours and a really lovely company to deal with. I will continue to recommend to everyone!”

Helpful Report

Posted 3 years ago

Hi there, This is simply the best review! Thank you so, so much for sharing your experiences and recommending us. As a small business, it means the world to receive this support and we're very grateful. We love it when customers get in touch as it helps us to continually improve our products and service. Thank you again and take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Dissatisfied because there is no fragrance in the candle”

Helpful Report

Posted 3 years ago

Hi Dennis, Thank you for sharing your review. We're extremely sorry to hear that you're not noticing the relaxing benefits of your CALM Candle. These candles are natural soy wax and only scented with 100% natural pure essential oils and no perfumes. I wonder if this could possibly be why you are perhaps finding the fragrance less noticeable than other products you may be more used to? Nevertheless, we want to make this right so please don't hesitate to email us at: hello@grassandco.com and we will endeavour to resolve this issue for you. Thank you again for your email. We genuinely welcome all feedback and listen to comments so that we can deliver the best possible products for everyone. Best wishes, Sarah and all the team at Grass & Co.

Posted 3 years ago

“I first discovered Grass and Co at a beauty/ health exhibition. My interest was aroused and I purchased when I got home. It really helped meeting face to face in the distant past when we still could!!”

Helpful Report

Posted 3 years ago

Hi Susan, Although it feels like a lifetime ago, we remember meeting you! We can't wait to get back to chatting all things CBD at those shows later this year. Thank you so much for taking the time to post and share your feedback. The team read every single comment so it's a huge boost when we see such positive comments about our products. Take care and hope to meet in real life again soon, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Arrived very quickly,postage free.Very professional service,great packaging.”

Helpful Report

Posted 3 years ago

Hi Ania, The team are so delighted with this review, thank you! Reading 5* feedback really pushes us on to keep delivering the very best products to our brilliant customers, as well as ensuring that the entire shopping process is straightforward and positive too. Thank you so much for choosing Grass & Co. and for sharing your experiences. We hope to welcome you back again very soon! Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Bought it for a gift so will comment when the receiver has used it delivery etc was efficient.”

Helpful Report

Posted 3 years ago

Hi, We really appreciate you taking the time to share your review and for choosing Grass & Co. as a gift! Thank you for the 5* and we hope to welcome you back again soon. Take care and wishing you a good week, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“This product is excellent and Grass and Co. Provided a great service.”

Helpful Report

Posted 3 years ago

Hi Elaine, Thank you so much for sharing your 5* review! We're delighted to hear that you're enjoying our products and that your shopping experience has been positive. It's what we're aiming for every time! Thank you again for choosing Grass & Co. and we look forward to welcoming you back again soon. Take care and wishing you a lovely day, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Item hasn’t turned up abs no Reponse from email or Facebook messenger .”

Helpful Report

Posted 3 years ago

Hi, Thank you for your message. We are so sorry for the delay with your order and also that our Customer Services messages were not being sent out properly last week. We were delighted to have been able to resolve the issue with your address and also to send out a replacement order. Nevertheless, apologies that you have had to wait for this delivery as we always aim for the online shopping experience to be faultless. I hope that's OK and please don't hesitate to let me know if I can help with anything else. Thank you for your patience and wishing you a good week, Lucy and all the team at Grass & Co. x

Posted 3 years ago

“grass and co is a really good cbd company, the product that i've used is really good, and i think it is worth the price. they also provide really usefull guides for how to take it properly, and have good info on their site.”

Helpful Report

Posted 3 years ago

Hi, Brilliant! Thank you so much for posting. It's great to hear that you feel our products offer good value. And, we're really happy that the website and CBD Guide have provide all the information you need while online shopping and also once your order arrived with you. Thank you for choosing Grass & Co. and we hope to welcome you back again very soon. Take care, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“I had researched CBD- was concerned about quality and consistency of online products. Their transparency of quality control reassured me. Easy and informative website. Delivery was prompt.”

Helpful Report

Posted 3 years ago

Hi, This is fantastic feedback, thank you so much! We are a small team so hearing such positive words from someone who obviously does their homework thoroughly means a great deal to us. We are rigorous in ensuring that the Grass & Co. standards and values are always upheld across every part of the journey from sourcing to testing. We're delighted to hear that your overall shopping experience was positive too. Thank you for choosing Grass & Co. and we look forward to welcoming you back again very soon. Take care and wishing you a lovely day, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Really lovely products. Helps me to relax.”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you, we really appreciate you taking the time to share your review. It's great to hear that you're feeling the relaxing qualities of our products. We hope to welcome you back again soon. Take care and wishing you a lovely Bank Holiday weekend, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“Got my second bottle from grass and Co and once more I am really pleased with the purchase. The smell and taste of Ease are a bit orangy and pleasant. The oil helps me to fall asleep, which I was struggling with for months now. Can't wait to try the Calm version!”

Helpful Report

Posted 3 years ago

Hi Aleksandra, Thank you so much for taking the time to share your recommendation. It's always brilliant to hear directly from our customers. We're really grateful and so happy that you rate our products. We can't wait to hear what you think of CALM! Thank you again for your support, it's hugely appreciated. Take care and wishing you a wonderful Bank Holiday, Sarah and all the team at Grass & Co. x

Posted 3 years ago

“The calm CBS oil is definately helping me get a good sleep and in times of stress it's good. My neck pain is reduced. Great service and nicely packaged.”

Helpful Report

Posted 3 years ago

Hi Clare, This is a wonderful review to read, thank you so much! We're really happy that the CALM CBD Oil has been helping you during these difficult days and it's great to hear about the positive effects you've been feeling. Thank you so much for sharing your feedback, it's hugely appreciated. Take care of yourself and we hope to welcome you back again soon, Sarah and all the team at Grass & Co. x

Posted 3 years ago

Grass and Co. is rated 4.7 based on 777 reviews