Grafter Reviews

Name: Grafter
Address: 61 Bridge Street, Kington, Herefordshire
Rating: 4.39

4.4 Rating 743 Reviews

85 %

of reviewers recommend Grafter

Company Reviews

Metrics

Info

4.4

Based on 743 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Grafter:

Grafter is an easy to use website and app that helps businesses to hire and manage temp workers and staff directly, avoiding expensive agencies and intermediaries.

Whether it’s for a specific project, seasonal jobs or just to fill a short-term staffing shortage, Grafter can help!

Alternatively, if you are looking for short-term work, join as a worker and you will be sent local job opportunities straight to your inbox

Visit Website

Email:

support@grafternow.com

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Grafter 5 star review on 17th September 2023

Anonymous

Benjamin B

Grafter 5 star review on 3rd February 2022

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Melanie M

Anonymous

Anonymous // 01/01/2019

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“I've just completed my first task with Grafter and it was an excellent experience from start to finish. It was easy to converse with the client through the meassaging service, so both of us knew where and when to meet, what I needed to bring and what was expected from both parties. The job itself went well (I was very lucky with my first client!). Payment was in my bank account and a review had been left by the time a arrived back home! The internal site messaging service is also good, with Tom answering my enquiry quickly and efficiently. So, based on my first job, it's 9.5/10 from me!”

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“Enjoyed my first job got paid promptly”

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“Excellent service. I would highly recommend the grafter platform, very useful tool for getting the right Labour for each job.”

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“Runs very smoothly. Great company and website.”

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“First time I have used Grafter and found it very good , good quality people applied and the one I picked was good on site and time keeping. Will definitely use again”

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“Well organized job.”

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“Enjoyed my job, I would recommend grafted to friend anytime. Thanks for the opportunity”

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“We received a lot of interest which is good. The paying bit is a bit inflexible. It sets a day as 7 hours, which cant be changed. When you come to pay it seems to accept whole days OR hours not both so you cant seem to pay overtime/undertime. You cant pay part way through the final day (until the 7 hours are up) in anticipation so that the worker gets paid before they leave on Friday.”

Helpful Report

Thank you for your comments. It seems you had a problem, because you should be able to enter a combination of days and hours to get the right payment. It must have been a problem with your browser. Feel free to contact us and we will be happy to look into this with you.

“Overall experience was good, I found website not easy to navigate, and I really think Labourers should register before they can apply for jobs. They should only be allowed to communicate with you after they have accepted a job. I found this a little confusing, as I was talking to many people, who were giving me phone numbers trying to avoid working via Grafter. this needs addressing, as its very easy to just join again after being banned, by changing your name slightly (which happened to me) Overall good experience though, I was happy with my eventual choice of labourer although I wanted two, but one was enough in the end so it didn't matter. I would use this site again if and when required.”

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“Toby is very polite. He carried out all of the work we asked him to do, to a good standard. We would definitely employ him again.”

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“Tim was on time, hard working and did all that we required. His work was very good.”

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“this was my first time to use Grafter.i originally required 4 grafters for a 3 day job. These jobs were filled within a few hours. Unfortunately, 2 grafters did not turn up which was disappointing, however the 2 that did turn up were very good. Overall I believe there could be some changes in structure but the idea is a good one I would use them again, but I would need to be assured that the grafters turn up.”

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Hi Iain, Thanks for the feedback. We are still working on Grafter and so it get's better and better! On your point about Grafters not turning-up, we are about to make it much easier to write a review about Grafters that cancel last minute or don't turn-up which should stop this happening. Regards Tom

“Very happy with the service. Appears to work well for employer and the workers.”

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“Soul destroying experience. treats all temp work like uber. i think its designed for a certain industry but its not ready for the entire job market and to be promoted by the DWP for some reason. The skills section is really limited. it sends you an email that a local jobs come up, you accept and then nothing happens. Dont know why this feels worse than applying properly for a job but it does - maybe because they are such short local jobs. The first email you get after you join is to get reviews from employers (when you've obviously not been employed on the site yet) I hated getting job notifications from them after awhile and focussed on other sites. They need to hire a UX designer and publicise to more employers”

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I am sorry Grafter wasn't right for you. It is deliberately designed to help people find help for short-term, low-skilled work. I can see that perhaps you were looking for higher skilled jobs. The skills section is deliberately simple, enough detail for the nature of the jobs we support, but a low overhead for people to complete easily. The point of the profile is that you only need to complete it once, then you can use it for multiple jobs that come up - just one-click to apply. Like all services I am afraid you don't get every job you apply for, but we try to make it easier with the stored profile and notifications when jobs come up. The reviews section helps you collate reviews from past employers outside of Grafter, so you can add reviews, even if you have not worked through Grafter yet. We do have a UX designer and most people are very happy with the way Grafter works, I think that you were just looking for a different kind of service.

“Great user interface on the platform and amazing support. Quick to reply and always available to support our business needs. Definitely recommend and will use again!”

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“Excellent platform for finding labour - very easy to use, professional feel and we will be using again.”

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“Very friendly and helpful would use again”

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“Good service and is highly recommended.”

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“Rob was willing energetic and did a good job”

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“Good, but app needs to improve as it matures.”

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Thanks Faroch, we continue to develop and improve the service, so watch this space...!

Grafter is rated 4.4 based on 743 reviews