Grafter Reviews

Name: Grafter
Address: 61 Bridge Street, Kington, Herefordshire
Rating: 4.39

4.4 Rating 743 Reviews

85 %

of reviewers recommend Grafter

Company Reviews

Metrics

Info

4.4

Based on 743 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Grafter:

Grafter is an easy to use website and app that helps businesses to hire and manage temp workers and staff directly, avoiding expensive agencies and intermediaries.

Whether it’s for a specific project, seasonal jobs or just to fill a short-term staffing shortage, Grafter can help!

Alternatively, if you are looking for short-term work, join as a worker and you will be sent local job opportunities straight to your inbox

Visit Website

Email:

support@grafternow.com

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Grafter 5 star review on 17th September 2023

Anonymous

Benjamin B

Grafter 5 star review on 3rd February 2022

Sue L

Melanie M

Anonymous

Anonymous // 01/01/2019

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“Unfortunately he could only do one day, but showed up on time and put in a days graft. Thank you”

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“The first person I hired cancelled on the morning the job was due to start. The second person who accepted the job turned up 2 hrs late, did 2 hours work and then left. All attempts to contact him to complete the job or find out what the problem was have failed. Now I’ve received a request to pay this person. Unbelievable.”

Helpful Report

Hi Kobi, I am sorry you had a bad experience with the workers. This is the first we have heard of it, so we were not able to help. The system asked you for payment because it does not know you cancelled the job. I also noticed you didn't leave a review for either worker you were unhappy with, please do that, otherwise, there is no incentive for them to turn up and do a good job for people like you. Thanks, GRAFTER

“After using this service received payment promptly the following day so am happy to use again”

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“Thankful for the experience”

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“Great service”

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“Your account gets constantly blocked, Grafters do not turn up or come up with Lame excuses, which the platform accept and do not appreciate that you lose time and money being let down then no reimbursement! All they care about is the fee they receive. Most Grafters aren’t as skilled as they say they are and aren’t motivated to work. Do not bother with hiring people off of here. It’s more hassle than it’s worth and your treated like you have done something wrong all the time, account suspended every other day.”

Helpful Report

You set-up an account with a fake name and phone number having already been banned form the service. We cannot let people to abuse the system and just set-up a fake account when there are financial transactions involved.

“Did not tell me that a charge would be added ontop on the daily rate , otherwise I would have offered a lower rate to the grafter to account for this . Could be more transparent about this .”

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“will use again ...”

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“Labourer cancelled on the morning stating car trouble. Made contact to attend the next day and cancelled again. Very poor”

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HI Glen, I am sorry you had a bad experience with one particular worker. This is not a typical experience of the service or the many great workers on the platform. We will investigate and if they don't have a good excude remove the worker from the service.

“Grew service.”

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“I Found Grafter a great way to source people to carry out various tasks. All above board and professionally run”

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“It was good, I was well supported”

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“Accepted a job in Edinburgh only to be told the day before the job was actually in the Scottish Borders about ten miles from Berwick, had my account suspended for cancelling the job”

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Hi Jaimie, Your account was suspended because you had multiple jobs letting clients down. The job location was on the advert before you applied for it or accepted the job, so that is a poor excuse. We don't recommend people for work who have a bad track record of turning up for jobs.

“Its a good platform to find labour if you're happy to do it under a dictatorship. You get treated like a scammer not a customer. My account was blocked twice while trying to talk to potential staff. You can't exchange numbers till you've hired them so have to gauge what they're like through their messenger. Its not till you've hired someone are you made aware you'll be paying an additional 30% on top of what you've just agreed with the employee. Once you're familiar with this its a hand place to find workers.”

Helpful Report

Hi Stephen, I am afraid we have to have some checks in place to protect our business and ensure people use the system fairly. We can't allow people to just exchange numbers straight away and not use the platform to manage the job. Once interest has been established it is fine to organise a call to discuss details. The fee is only 10%, not 30% as you indicate above. Regards GRAFTER

“On-time, very nice guy and eager to help where it was needed. Will definitely recommend him again.”

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“On construction sites the address doesn't match your search listing so have to choose nearest existing building”

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“You seem to get jobs but when your job offer is accepted the customer does not reply so you don’t end up going to the job which is hard to understand just time wasters”

Helpful Report

Hi Jack, I see you referring to a job that starts tomorrow, so they may still reply to your chat message. Or they may have a really reason to not be able reply to your message. You have their phone number from the job booking so you could try phoning them. Any problems like this you can contact support and we can help! Kate

“all thank you bloody good tradesman thank you for your help”

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“The app works well. Some grafters are greats others cancelled before starting work. The app does what it says so I'm happy”

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“Both grafters after accepting the position failed to turn up”

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Hi Kevin, I am veryy sorry to hear that, this is not a typical experience, we will investigate and speak to the 2 people concerned. Regards Kate

Grafter is rated 4.4 based on 743 reviews