Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,342 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item has not arrived. Apparently lost in post. Was meant to be called back but I had to call again as no call back given.”

Helpful Report

Posted 3 months ago

“Disappointed with the quality. It was a sale item but the supposed original price was ridiculousfor this pendant. Very thin chain that already had a tangle in it when it arrived. No instructions included for returning the item, or I would have done. As this was a gift for my daughter I had to buy a better chain to be able to give it to her on her birthday. Not a good experience.”

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Posted 6 months ago

“Bracelet itself was fine but wasn't in the box intended for it so fell out whein I opened the package. The gift bag that came with it was severely creased due to it beung forced through the letter box. I will have to apologise to the recipient when she receives it for her birthday next week.”

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Posted 10 months ago

“I could not use the tool as no instructions came with it”

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Posted 1 year ago

“I didn’t receive my parcel as i got an email stating that the charm i ordered wasn’t in stock therefore my order was deemed to be ‘unable to fulfil’. Utterly disappointing experience that i’ve had to endure aswell as this, this was my first order with grace and co, moving forward i’m weary and don’t think i will be attempting to order again.”

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Posted 1 year ago

“Very small and cheap looking, unable to return as they are earrings. Disappointed as the photo on te website made them look much better than they are.”

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Posted 1 year ago

“Very long to take to deliver”

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Posted 1 year ago

Hi Maggie, We are sorry you have experienced delays with your order some items we order directly with our supplier which can make delivery times slightly longer, all information about this can be found on our website upon placing an order. We will have our team look into this for you and we hope you receive your Notch items soon. Kind Regards x

Posted 1 year ago

“Stone in the charm was not central. Poor quality”

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Posted 1 year ago

Hi Mark, Thank you for your review, we're very sorry to hear you're not completely satisfied with your purchase. All our Nomination charms are handmade and therefore can differ in looks from charm to charm, however, we are more than happy to either refund or exchange the charm for you should you wish. If you would like to contact us at hello@graceandcojewellery.co.uk we can arrange this for you. Kind regards. x

Posted 1 year ago

“Ordering the item was easy but unfortunately I have not received my item ??”

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Posted 2 years ago

Hi Peter, Thank you for your review. We're so sorry to hear that your order was delayed, unfortunately, due to the Royal Mail strikes many items were severely delayed. We have checked the tracking on your order and can see that it arrived in time for Christmas, albeit later than estimated. Kind regards. x

Posted 2 years ago

“Lovely earrings but not as blue as pictures show, would of sent back if possible.”

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Posted 2 years ago

“Hi I actually do have an issue with my delivery. I paid for an express delivery which promised the gift to be delivered by the 19th of November. The package was then sent to the wrong location and I was not able to receive the package in time. As a result of this my sister was not able to open her gift on her birthday. I would like to be refunded for the amount I paid for delivery ASAP please. Thank you.”

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Posted 3 years ago

Hi Jordan, We're so sorry to hear that your item was delivered to the wrong location and that your sister didn't get her gift on time. We have processed a full refund for the postage you paid and will log this as a complaint with Royal Mail. We hope that helps but should you have any questions please do not hesitate to contact us. Stay safe. x

Posted 3 years ago

“Loved the product but I ordered it on a Friday paying £11.95 postage for the 'Saturday Special' thinking for that price my product would arrive the next day. I was therefore incredibly annoyed that it didn't arrive until the following Saturday. What a waste of money!”

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Posted 3 years ago

Hi SJ, We're very sorry to hear that you are not completely satisfied with our service. We have investigated this for you and can confirm that your order was received on Saturday 16th October at 11:07am. As we do not offer a same-day delivery service, this was therefore dispatched to arrive on the following Saturday (23rd October). We're very sorry that you're not happy with our service but glad to hear that you are happy with your new product. Stay safe. x

Posted 3 years ago

“Didn't get my order when I tried to contact nobody answered me”

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Posted 3 years ago

Hello, Amanda. Thank you for finding us. We're so sorry if we appeared ignorant of you. We've done a system check and we can't locate any correspondence through our Contact Form. We've checked your order too to see what has happened but from the postage confirmation details that we've received, which we've also passed on directly to you, your order arrived at your specified address the very next day, so we're a little puzzled as to what's gone wrong. Please come back to using our website Contact Form so we can get this cleared up for you.

Posted 3 years ago

“The things I bought were tiny not at all like pictured”

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Posted 3 years ago

“Wrong size emozini coin sent”

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Posted 4 years ago

“Necklace ordered was smaller than I thought and the chain was different to picture on line , I have returned it to you !”

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Posted 4 years ago

“Havent received my product yet and ordered at the start of december”

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Posted 4 years ago

Hi Abi. Thank you for finding us. We're so sorry about the delay in your item arriving to you. It's happening across the country and there's very few arriving late, but there are some which are, and we can see that yours has been, too, so we are sorry about that. We are though, happy to see that your order has arrived to you in time for Christmas as we've just done a little check. We hope it's a good one for you. Stay safe.

Posted 4 years ago

“Still waiting for delivery”

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Posted 4 years ago

“Sent me the wrong charm. Have emailed in twice regarding this and heard no reply. Disappointed as this is a Christmas present. Keep receiving emails from the regarding my experience but no one can get back to me regarding the wrong cheaper charm they sent me. Also haven’t received a refund. Won’t be shopping here again.”

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Posted 4 years ago

“At this moment in time I have had no E-mail to tell me if my order has been dispatched or in the store to collect , been over a week now since ordering , is this normal ?”

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Posted 4 years ago

Hello, Martyn. Our apologies for yourself not getting the email notification with regards to your order. We recall taking the order over the phone for you and having the item picked immediately and amending our system accordingly. We've checked your order and resent to you the Collect In Store email as your item has been ready to collect since the day of the initial transaction. We're sorry once again for any mishap.

Posted 4 years ago

Grace & Co Jewellery is rated 4.8 based on 6,342 reviews