Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,342 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not interested in the fact that my order hasnt been delivered to the correct address - put the responsibility on me to try to sort (to no avail) really disappointed and wont use this company again”

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Posted 1 month ago

“I haven't received my order”

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Posted 2 months ago

“Purchased a nomination charm online which went fine no problems but when I popped in to your Ashby de la Zouch store to purchase a gift bag to put it in I was told that no I couldn’t purchase a bag but I could buy a gift box for 5.00 rip off that was absolutely unfit for purpose.I was quite willing to buy a bag but to no avail so I popped in to card factory next door and got one for 49p it’s a shame card factory don’t do jewellery.So will take my business elsewhere from now on.”

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Posted 2 months ago

“I haven’t received my order and when I have tried to get in contact I have had no reply”

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Posted 3 months ago

Dear Elle, Thank you for your review, and we’re sorry to hear about your experience with your order. We completely understand how frustrating it must be not to have received your parcel, and we want to help resolve this for you. We received your email on 7th December and replied on 9th December, the next working day, with details regarding your order. According to Royal Mail’s tracking, your order was marked as delivered on 29th November. We also included a map showing the delivery location to help you identify where it was left. We kindly suggest checking around the delivery area, as parcels are sometimes tucked away in safe places. Additionally, it may be worth speaking to neighbours in case it was left with them. If you’re still unable to locate your parcel after these steps, please let us know, and we’ll do our best to assist you further. Thank you for your patience and understanding. Regards, Tanveer

Posted 3 months ago

“My order still hasn’t arrived even after making complaints to both Royal Mail and Grace and co. When calling up the company my concerns were dismissed and was told that my package had to be here somewhere when the package was never delivered in the first place. Still waiting on said package or a refund from the company.”

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Posted 3 months ago

“I was really pleased with the delivery of the bracelet. Unfortunately it was not to my liking so I decided to return it. I went to the Ashby store to be told they did not receive returns - I needed to return it in the post. One of the staff eventually agreed to take my package and put it in the returns upstairs - took it off me as thought it was too much trouble for her! I felt intimidated by the 3 members of staff standing around the till - they were not friendly at all - no smiles! I certainly will not be visiting the Ashby store again with unprofessional staff like that.”

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Posted 3 months ago

“Ring doesn't fit. I've tried phoning and emailing to get this returned/exchanged but no one answers the phone or replies to my emails. Shame the customer service is poor as the ring is beautiful.”

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Posted 5 months ago

“Unfortunately not impressed with the necklace or customer service, bought an engraved necklace which is constantly backwards so you cant see the writing on it so contacted to see if it had been engraved on the wrong side, only got a reply after multiple emails and the response i got was that necklaces turn around, which would be fine if it was true but it is the wrong way around 100% of the time so it is pointless and a waste of a lot of money.”

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Posted 5 months ago

“Still havrnt received it After paying extra to get quick”

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Posted 5 months ago

“I didn't receive my order”

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Posted 6 months ago

“Was not impressed will not order again !! Did an online order for delivery to my local Grantham store , waited till 2pm -went in to collect for a birthday gift that day ! To be told they’ve got an order but it’s not there !!! Lady rang & my deliver has been received by Grantham store that morning -but couldn’t find it all ??!! I explained for a gift that day -lady got one off shelf and did it for me ! Not impressed that it wasn’t ready & the staff had no idea !! Will go back to my original jewellers from now on !! Not happy”

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Posted 8 months ago

“Still haven’t received my parcel after 4 weeks- no help in tracking my parcel. Poor customer services. Waste of money as I’ve paid for my silver ring cleaner and not received it.”

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Posted 10 months ago

“My order didn't arrive by the estimated arrival date or after...”

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Posted 11 months ago

“Not received 😢? So frustrating”

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Posted 1 year ago

“Signed up and gave all my details for 5% discount only to find I got no discount”

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Posted 1 year ago

“I did not receive my order. Marked as delivered by Royal Mail but definitely never arrived!! Complained twice but no resolution. £75 spent and nothing received. Very disappointed to say the least!!!”

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Posted 1 year ago

“I hate reviews”

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Posted 1 year ago

“I order a neck colier and I receive an empty box I try to contact them but no one answer ! I not recommend , wast of my!!”

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Posted 1 year ago

“I'm so very disappointed,I ordered 2 charms in the sale at £24 each,my eyesight isn't very good and I ordered the wrong ones,I returned them immediately and asked for a refund,but was only allowed £24 for the two,I've always highly recommended Grace&Co,to family and friends,I've bought quite a few items from you and never had any complaints,to just give me only £12 each is disgusting,I'm a disabled pensioner and can't afford to lose £24 ,I've been treated very badly,and would like my 2 charms back and I'll refund you the £24 you gave me,one very upset customer”

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Posted 1 year ago

“I only received one of the charms I ordered 2 .”

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Posted 1 year ago

Grace & Co Jewellery is rated 4.8 based on 6,342 reviews